This document provides a summary of Yvonne Van Biljon's qualifications and experience as an administrator. She has over 15 years of experience in both public and private sector roles. Her experience includes roles in probation services, police, insurance, and local government. She has strong IT skills including proficiency in Microsoft Office applications. She is looking for a new role as a Secretary or Administrator in the Cardiff, Newport, or Cwmbran areas following completion of her Medical Administrator Diploma in 2016.

1. Yvonne Van Biljon
vanbiljony7@gmail.com
(07771902399)
PROFILE:
I am a highly qualified and skilled administrator who has gained extensive experience within a variety of companies both in the
private and public sectors. I pride myself on being honest, hard-working and conscientious and producing work to a very high
standard. I am equally able to work on my own initiatives or as part of a team. I enjoy a challenge and strive to do my duties to
the best of my abilities at all times. I have excellent IT skills and am proficient in a number of Microsoft Office applications. This
has also enabled me to quickly adapt and learn new internal IT packages dependent upon the organisation or team in which I
am working. I have good communication skills (both written and oral) and am able to confidently deal with Managers,
colleagues and customers alike.
Following redundancy in March 2016, I completed a Medical Administrator Diploma with Pitman Training in Cardiff and I am now
looking for a role as a Secretary/Administrator in the Cardiff/Newport/Cwmbran areas.
KEY ACHIEVEMENTS:
• I overhauled the electronic filing system for the Probation Service Intelligence Team and created new process
flowcharts for the team to assist then with the maintenance of the system.
• Whilst working for Probation (Education, Training and Employment Team), I set up my own excel database with
offender information that was needed for the monthly management reports for my team manager.
• I volunteered to become a Floorwalker when the new nDelius Officer Database system was rolled out enabling me to
assist/train colleagues in my office with any issues encountered.
• I successfully assisted in training Probation Officers to update the Women’s Safety Worker database for Domestic
Abuse Offenders.
• I undertook training to become a First Aider and Fire Warden and am still currently certified.
• Whilst working for Telkom in South Africa, the typing pool was dissolved and we were reassigned as PA’s to different
area managers. As I had experience with computers, I was delegated to help train my colleagues in the use of Word
and Excel.
CAREER SUMMARY:
Administrator Wales Community Rehabilitation Company – Corporate Services Jun 2014 – Mar 2016
Duties included but were not restricted to-
• Booking of accommodation and travel for Assistant Chief Executive
• Diary management for Assistant Chief Executive often having to use my own initiatives and problem-solving skills to
resolve conflicting meetings and always ensuring that she has the appropriate meeting papers beforehand.
• Covering for the Executive Assistant when she was on leave/sickness/training etc.
• Monthly receipt and checking of Senior Further Offence Database and informing Contracts Team of any discrepancies.
• Ad hoc administrative tasks for the Service Intelligence Team as and when required.
• Arranging/servicing of meetings for the Assistant Chief Executive, sometimes taking the minutes and ensuring quick
turnaround and distribution of these.
Administrator Wales Probation Trust – Corporate Services Jun 2013 – Jun 2014
Duties included but were not restricted to-
• Office maintenance including booking of routine inspections and raising repair tasks.
• Diary management for booking of conference rooms.
• Arranging/servicing of meeting including accommodation, travel and refreshments for visiting delegates
• Arranging external venues for conferences
• Booking of accommodation and travel for various Senior Managers.
• Reception – being the first point of contact for visitors and telephone callers.
• Collating/checking and forwarding expenses/credit card statements for Senior Management.
• Ad hoc administrative tasks as and when requested.
• Attended quarterly meetings with Building Manager and reported findings/updates back to staff in my office.
• Completed/submitted Key Performance Indicators to Facilities Management Company for audit purposes highlighting
any problems encountered with services provided eg. cleaning, electrical, etc.
Administrator Wales Probation Trust – Education, Training & Employment Team Sep 2010 – Jun 2013
Duties included but were not restricted to-
• Daily receipt/processing of relevant offender application forms ensuring that all relevant information entered onto
Database.

2. • Assigning of offender to appropriate training groups.
• Typing and posting of appropriate appointment letters ensuring copies placed in correct individual offender files.
• Maintenance of offender database with records of attendance/failures and notifying appropriate Probation Officers of
offender’s progress.
• First point of contact for all telephone/email enquiries.
• Maintained accurate offender filing system for audit purposes.
Administrator Gwent Probation Services – Rehabilitation Programmes Team Sep 2006 – Sep 2010
Duties included but were not restricted to-
• Daily receipt/processing of new offender referrals tor programmes ensuring that all relevant information entered onto
Database.
• Once offenders were placed on suitable groups, I then typed appropriate appointment letters and group registers.
• After each session, I entered attendance/failures onto offender database and informed individual Case Managers of
offender progress.
• Maintained accurate offender filing system for audit purposes.
• First point of contact for all telephone/email enquiries.
Clerical Officer Gwent Probation Services – Rehabilitation Programmes Team Sep 2005 – Sep 2006
Duties included but were not restricted to-
• Entering of offender attendance/failure registers onto database.
• Typing of appropriate appointment letters.
• General administrative tasks including filing, faxing and photocopying.
• Ensuring that all copies of documents were filed in data order in correct offender files.
• Reception and answering of telephone/email queries.
Administrator Gwent Police – Occupational Health Unit Aug 2004 – Mar 2005
Duties included but were not restricted to-
• Diary management for Occupational Health Doctor, nurses and counsellors.
• Tying of all correspondence and medical notes ensuring copies placed in correct Police Personnel files.
• Updating database with invoices for stationary and external health service purchases made.
• Updating of personnel database with patient appointments attended.
• Logging and distributing of incoming mail.
• Maintenance of personnel files ensuring that all documentation stored in chronological order.
• General administrative tasks including filing, faxing and photocopying.
• Reception and answering of telephone/email queries.
Personal Assistant Lloyds TSB Insurance Jul 2004 – Aug 2004
Administrator Torfaen County Council – Social Services Jun 2004 – Jul 2004
Administrator Torfaen County Council – Education Services Apr 2004 – Jun 2004
Administrator Gwent Police – Occupational Health Unit Feb 2004 – Mar 2004
Secretary Derek Pugh Racing & Edwards Financial Services Mar 2000 – Jun 2002
Administrator Roxby Engineering Ltd Dec 1997 – Mar 2000
Administrator Various short-term temporary contracts Apr 1997 – Dec 1997
Personal Assistant Telkom SA Ltd, Durban, South Africa Jan 1988 – Jun 1996
EDUCATION/QUALIFICATIONS:
• Medical Administration Diploma – 2016
Excel expert 2013 – gained distinction
Word expert 2013 – gained distinction
Outlook 2013 – gained distinction
• NVQ Level 3 Business Administration – 2008
• NVQ Level 2 Business Administration – 2007
• Integrated Business Technology Level 2 – 1997
• N4/N5 Secretarial Diploma – 1987

3. Enhanced Business Communication – gained distinction
Medical Terminology – pass achieved
Medical Word Processing – gained distinction
Typaz – gained distinction
Audio Transcription – gained distinction
AMSPAR 2 – exam booked for Nov 2016
• Matric (equivalent to 6 A Levels) – 1986
• Std 8 (equivalent to 11 GCSE’s) - 1984
IT SKILLS:
• Microsoft Word & Word Expert • Microsoft Excel & Excel Expert
• Microsoft Outlook • Microsoft Powerpoint
• Lotus Notes • I have also used Microsoft Works, Access and WordPerfect
IN-HOUSE TRAINING:
• Professional writing skills & information management • Women’s Safety Worker Database
• Customer Care • Risk Management
• Power of Image • Manual Handling
• Evolving Secretary • IAPS Offender Database
• Excel 5.0 Intermediate • CRAMS Offender Records Database
• Powerpoint Basic • Oasys Offender Database
• Minute Taking • IAPS4 Offender Programme Database
• Equality & Respect • nDelius Offender Records Database
• Advanced Excel • nDelius Floorwalker Training
• Protecting Information (completed annually) • Fire Safety Officer
• Welsh Speaking Level 1 • First Aid & 2 additional refresher courses)