1. Jayde Bennett
11-C Harrison Village, McKeesport, PA 15132
(412)867-6496
jaydebennett34@gmail.com
EDUCATION
The Pennsylvania State University, McKeesport, Pennsylvania
Bachelors of Arts, Corporate Communication May 2013
RELATED WORK EXPERIENCE
Lead Customer Service Representative July. 2015 -Present
Gateway Health, Pittsburgh, PA
 Field questions for fellow representatives and audit calls for quality adherence
 Calibrate escalated calls and scenarios
 Work closely with supervisors on managing 10-15 representatives
 Assign workloads to representatives
Intermediate Customer Service Representative Jun. 2013 –July. 2015
Gateway Health, Pittsburgh, PA
 Assisted members with understanding their health insurance
 Met all production, quality, and adherence standards
 Mentored new employees on systems and handling calls
 Participated in a focus group to create a mobile website for Gateway Health
Admissions Student Administrator/Lion Ambassador Aug. 2012 - May 2013
Penn State Greater Allegheny, McKeesport,PA
 Represented student body and campus educational experiences by offering tours to prospective students and their
families
 Wrote and produce various short films and PSAs for campus admissions events
 Performed administrative clerical and computerized tasks as needed
PEPP Learning Assistant Aug. 2011 - May 2013
Penn State Greater Allegheny, McKeesport,PA
 Used tutoring and mentoring skills to enhance academic preparedness of community 4th
to 6th
grade students.
 Coordinated and facilitated social and educational programs in a academia setting
 Educated students about various resources and student services
Communications Intern Aug.2012 - Dec.2012
Afterschool Buddy Inc., Lawrenceville, PA
 Served as a public relations specialist by writing press releases,creating event flyers, creating and distributing
internal surveys
 Wrote and produced a PSA showcasing the Rainbow Kids and Afterschool Buddy programs
 Collaborated with staff on new ideas, directions, and venues for marketing and communications
ADDITIONALEXPERIENCE
President/Editor Aug. 2012 – May 2013
The Collegian, Penn State Greater Allegheny, McKeesport,PA
Promotions Intern May 2011- Aug.2011
Clear Channel Radio, Green Tree,PA