1. 1833 18 ½ STREET NW, ROCHESTER, MN 55901
PHONE 507–261–7420 • E-MAIL:PETERSON.MARYKAYE@MAYO.EDU
Mary Kaye T. Peterson, M.S.
OBJECTIVE
Dedicated, professional healthcare leader with nearly 25 years of progressive management experience
seeking a position to help promote the Office of the Minnesota Attorney General’s strategic objectives.
Effective team player with demonstrated skills in meeting goals. Positive, organized, customer-
oriented, service-orientated, quality-driven, self-starter with strong communication, team-building and
leadership skills.
SUMMARY OF QUALIFICATIONS
 Highly motivated and have ability to work independently or as a team
member to meet deadlines
 Collaboratively work with multiple disciplines
 Positive, professional and open communication skills
 Strong interpersonal skills
 Implement and enforce standard operating procedures
 Strong attention to detail and highly organized
 Good listening skills and the ability to follow directions independently
PROFESSIONAL EXPERIENCE
1991 – Present Mayo Clinic, Rochester, Minnesota
October 2006 – Present
Program Director, Mayo School of Health Sciences (MSHS)/Department
Laboratory Medicine and Pathology (DLMP)/Instructor in DLMP. College
of Medicine
 Oversee and manage operations of Phlebotomy Technician Program
 Collaborate with leadership and peers across DLMP and MSHS to
identify best practices, create procedures and ensure consistent policy
implementation
 Assisted in the development, design and training materials to convert
program to Blended Learning
 Succeeded in gaining approval/re-approval for the program by the
National Accreditation Agency of Clinical Laboratory Sciences
 Student Affairs Subcommittee 3-year member
 Strong problem solving skills involving student issues
 Solid analytical, verbal and written skills
 Excellent presentation skills
 Prepare and facilitate Advisory Board meetings
 Facilitate and lead project management
 Supervise students from vast cultural backgrounds
 Coach and mentor faculty
 Public relations (Workforce Center, etc), recruiter
 Primary resource for communications regarding the program
 Manage program financials
 Implement and manage continuous improvement for program

2.  Trained in LEAN principles
November 2005-October 2006
Patient Education Specialist-Information Systems, Department of Patient Ed.
 Provided consulting and leadership regarding technology
 Identified and facilitated education strategies regarding technology
 Co-chair of various committees
 Provided project management for identified strategy implementation
institution-wide
June 2004-November 2005
Assistant Supervisor, DLMP
 Monitored daily schedule
 Coordinated workflow and staffing assignments
 Promoted customer service
 Functioned as acting supervisor in the absence of the supervisor
 Adept at troubleshooting
 Conducted performance approvals, timekeeping management and
involved with human resource/staffing matters
Previous Professional Positions at Mayo Clinic:
January 2002-June 2004 - Donor Recruitment Coordinator, Transfusion Medicine
January 2001-January 2002 - Financial Counselor, Patient Account Services
Other past experiences available upon request (retail, customer service, teaching, etc.)
EDUCATION
2015-2018 Education Doctoral Candidate/Leadership and Management Specialization
Capella University, Minneapolis, MN (current GPA of 4.0)
2015-2016 Post-Masters Certificate Candidate/Education program with Specialization
in Leadership and Accountability
2010 Project Management Professional Certification Preparation Course, RCTC,
Rochester, MN
2006 Graduate Certificate in Health Care Administration
Capella University, Minneapolis, MN
2003 Master of Science in Education/Teaching and Training Online
Specialization, Capella University, Minneapolis, MN, 3.9 GPA
1989 Bachelor of Science in Education/Middle School Endorsement
St. Cloud State University, St. Cloud, MN, Dean’s List recipient
1984 Diploma
St. Cloud Technical High School, St. Cloud, MN
AWARDS/APPOINTMENTS
2015-present Administrative Representative Appointment, Certification Governing
Board, National Healthcareer Association (NHA)
2014 Outstanding Service in Education Award, MLS Program – MSHS/DLMP
2012 Instructor in Laboratory Medicine and Pathology Appointment, College of
Medicine, Mayo Clinic
2009 Clinical Instructor Appointment, University of North Dakota School of
Medicine and Health Sciences
REFERENCES
Brad Karon, M.D., Ph.D., Associate Dean, MSHS, Consultant – DLMP, Mayo Clinic 507-538-4921
Nancy Bergren, Associate Project Manager, Revenue Cycle, Mayo Clinic 507-266-2250
Wendy Byers, Owner, The Mouse and Marketplace retail store, Rochester, MN 507 261-9659
Ruth Borsheim, Workforce Development Counselor, Rochester, MN 507-251-6560