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Zynga and Xactly Share their Stories on People Analytics and Revenue Management
Remote but Still Resilient
April 21st, 2020
This presentation may contain forward-looking statements for which there are risks, uncertainties, and
assumptions. If the risks materialize or assumptions prove incorrect, Workday’s business results and directions
could differ materially from results implied by the forward-looking statements. Forward-looking statements
include any statements regarding strategies or plans for future operations; any statements concerning new
features, enhancements or upgrades to our existing applications or plans for future applications; and any
statements of belief. Further information on risks that could affect Workday’s results is included in our filings
with the Securities and Exchange Commission which are available on the Workday investor relations
webpage: www.workday.com/company/investor_relations.php
Workday assumes no obligation for and does not intend to update any forward-looking statements. Any
unreleased services, features, functionality or enhancements referenced in any Workday document, roadmap,
blog, our website, press release or public statement that are not currently available are subject to change at
Workday’s discretion and may not be delivered as planned or at all.
Customers who purchase Workday, Inc. services should make their purchase decisions upon services,
features, and functions that are currently available.
Safe Harbor Statement
Workday Confidential
Min Yang
Senior Industry
Marketing Manager
Workday
Eamonn Stanley
Sr. Director, People
Operations
Zynga
Nathan Stearns
Director, HR Technology
Zynga
Workday Confidential
Lindsay Montoya
Manager, Revenue Accounting
Xactly
Eric Wilson
Principal Solution Consultant - Finance
Workday
Agenda
Workday Confidential
How Workday can help customers in the Tech and Media Industry
Zynga: The journey to enable data as a service
Xactly: Optimize revenue management to deliver better and faster Insights
Tech and Media Industry Demo: plan, execute, and analyze in one system
What We Hear From Our Technology and Media Customers
Improving workforce
wellbeing and creativity
must be digital and
personalized
Reforecasting and
scenario modeling are
easier said than done
Safeguarding business
continuity for employees,
processes, and data is
getting harder
Making strategic bets and cuts
is essential in the tumultuous
market
Plan
Execute
Analyze
Today’s Challenge
The decision-to-action cycle is not fast enough
Seamlessly plan,
execute, and analyze
Key Benefits for Technology and Media
Capture new market
opportunities while
preserving liquidity
Predict and respond
to huge swings in
demand and supply
Invigorate
collaboration,
reskilling, and
strategic workforce
planning
Strengthen elasticity,
resilience, and
innovation
10Workday Confidential
Technology and Media Customers Trust Workday
Now’s the Time to Come Together
Workday Confidential
COVID-19 Customer Information Center on Community
Business continuity, privacy
and compliance
Product related questions and
solutions
Regulatory Developments and
Resources
Workday Support
Training updates
Zynga’s Path to Enabling Data as a Service
Reporting & Analytics Program
Introductions
Eamonn Stanley
Sr. Director, HR Technology, Workforce
Planning & Total Rewards
Nathan Stearns
Director, HR Technology
Agenda
▪ Introduction to Zynga
▪ Path to Transformation
▪ Successes To Date
▪ Next steps and beyond…
$1.32B
Zynga is a leading developer of the world’s most popular social games that
are played by millions of people around the world each day.
One1,800+
1200+
15 Global Locations
2019 Revenue Custom Reports &
Dashboards
Personalization
Proactive Insights
Best in Class Experiences
Platform
#PlayApartTogether
▪ Zynga and more than 50+ game companies come together to
support the World Health Organization’s (WHO) messaging
▪ Promote physical distancing while connecting with friends
and family through games
▪ Special events, exclusives, activities, rewards, and
inspiration to some of the most popular games in the
world
Enabling Employee Experiences and
focus on “Moments That Matter”
Increase Data Integrity and Privacy
Centralizing technology Platforms and
Personalization
Strategic Workforce Planning and
Site Focus
Expanding Scalable Solutions and
Operational Efficiencies
Accelerate Talent Planning &
Selection process
Zynga’s Focus and Opportunities
9% of Reports are run within a
quarterly cadence*
64% of reports have not been run in >12 months
27% are HR Operations
focused**
*Majority due to scheduled events
**Admin focused reports with classified data
Zynga’s Focus on Reporting
1200+ Custom
Reports &
Dashboards
Path to Transforming Zynga Reporting
Roadmap / Organizational
Priorities
Strategy / Vision Design
Evolve Governance & Operating
Model
Quantify Business Outcomes &
Value
2. Partner1. Plan 3. Data Integrity & Protection 4. Proactive Metrics
Reporting Design & Delivery Principles
20
Approach each data set with an action or
answer deliverable
Ensure a system agnostic security matrix and
model
Standardize output and metrics whenever
possible, one story and measurement
Define actionable KPIs aligned to enterprise
objectives
We use analytics & insights to improve and expand our decision
making, faster
Drive global approach, prioritization, and
consistency
Empower direct service metric delivery
Start simple (out of the box) and enhance
functionality overtime based on use
Ensure the highest level of data security and
classification
Zynga Successes To Date
Created data integrity audit reports and focused on
corrections, built control strategy around most common issues
Insights
Renowned focus on simplifying company wide experiences
with metrics for tracking year over year improvements
Performance
Data Integrity
Designed partner driven dashboards with multiple data sources,
standardized operational processes based on metrics
Rewards
Forecast predictability and business performance
improvements year over year
Strategic Initiatives
COMMON PLATFORM
COMPLIANCE
SINGLE SOURCE
OF TRUTH
Newly Defined Intake
Channel
Persona Based Reporting
Reporting Data
Classifications
Reporting Service with
Ease
Transform HR Reporting
Unified Service
Experience
Workflow, SLA’s
& Analytics
• Centralize reporting to one tool
• Create proactive metrics per organizational goal – validate impact or success can be
delivered per commitment
• Completed Data Classification Modeling to align with security matrix defined
Organizational
Goals
Strategic
Milestones
How To
• Centralized Intake Process - Began tracking development cycles and needs in a
centralized location: JIRA
• Asked questions during intake: What are you trying to solve? What will you do with
this data? How does this data drive our strategic goals?
• Rigorous audits and tracking of report usage
• Temporary reports are extremely valuable
Data as a Service Model: 3 Key Takeaways
Personalization
Proactive Insights
Best in Class
Experiences
Report Developer
Program Owners,
End Users, Support
Roles
Executive &
Organizational
Leader
Operational Excellence
• Proactive Metrics
• Ease of Service
• Question Based Metrics
• Data Integrity &
Completeness
Business Impact
• Data Driven Decisions
• Scalability
• Expanded Performance
• Persona Experience
1. Think Holistically 3. Proactive Approach2. Change Management
Workday Confidential
Virtual Fireside Chat with Zynga
Xactly: Revenue Management Optimization
Workday Confidential
Workday Financials
Lindsay Montoya | Revenue Manager
Revenue Optimization - Delivering Better & Faster Insights
AGENDA
OUR STORY TIMELINE
ENHANCING UTILIZATION
ADOPTION OF ASC 606
SUCCESS ACHIEVED
(c) 2020 Xactly Corporation. All rights Reserved. Proprietary & Confidential
INTRODUCTION
(c) 2020 Xactly Corporation. All rights Reserved. Proprietary & Confidential
LINDSAY MONTOYA, CPA
XACTLY REVENUE ACCOUNTING MANAGER
©2019 Xactly® Corporation. All rights reserved. Proprietary & Confidential.
63B+ Annual
Transactions
15 years of
empirical compensation
data
USA, Canada, UK,
India, Australia, France, Germany,
Mexico, Brazil, Columbia
1,600+
customers
~600
employees
6x Gartner Magic
Quadrant leader
A Vista Equity
Partners Company
99%
CSAT
UNLEASH
HUMAN POTENTIAL
(c) 2020 Xactly Corporation. All rights Reserved. Proprietary & Confidential
©2020 Xactly Corporation. All rights reserved.
Proprietary & Confidential.
Xactly’s vision is to change the world of incentive compensation.
For more information, visit xactlycorp.com
OUR STORY TIMELINE
FEBRUARY
2019
SUMMER
2018
NOVEMBER
2018
(c) 2020 Xactly Corporation. All rights Reserved. Proprietary & Confidential
Transition -
New Xactly
Accounting
Team
Workday
Review &
Recommend
ASC 606
Adoption
ENHANCING UTILIZATION
INTERNAL
ASSESSMENT
Collaboration with Internal
Workday IT Expert
REVIEW &
RECOMMEND
2 Week Process - Onsite with 2
Workday Consultants
OFFICE
HOURS
A La Carte Ongoing Support
from Workday
(c) 2020 Xactly Corporation. All rights Reserved. Proprietary & Confidential
ASC 606 ADOPTION
Systematic Automation
Strategic
Mindset and
Streamlined
Reporting
5 Day Close with
Analytic Flexibility
& Insight
LEGACY PROCESS
NEW PROCESS
(c) 2020 Xactly Corporation. All rights Reserved. Proprietary & Confidential
Manual Spreadsheets
Data Entry Risk
and Piecemealed
Reporting
8 Day Close with
Analytic Handcuffs
SUCCESS ACHIEVED
Increased Business Value
Design Partner Groups
● Reduced close time by 3 days
● Enhanced confidence
● Ability to respond to analytics
needs - from days to hours
● Strategically align with FP&A
● Better serve Sales Team
● Preserve work/life balance
● Ongoing partnership and
enhancements
Xactly’s vision is to help companies
Unleash human potential to maximize
company performance. For more
information, visit xactlycorp.com
©2020 Xactly Corporation.
All rights reserved.
Proprietary & Confidential.
DEMO
Workday Confidential
Workday Demonstration
Eric Wilson
Principal Solution Consultant
• 4 Years at Workday
• Prior Director of Finance of SaaS NYC-based company
• Recovering Certified Public Accountant (inactive status)
Workday Confidential
Solving
Business
Challenges Analytics
- Salesforce Integration
- Product Pipeline
Analytics
Planning
- Pipeline Planning
- Quota Alignment
- Scenario Modeling
- Allocation of Funds &
Resources
- Product Profitability
Financials
Workday Confidential
Which of our products are
profitable?
Which products should we invest
our people and R&D funds into?
How will this affect our
organization’s future profitability?
Financial
Management
Analytics &
Benchmarking
Planning
Spend
Management
Human Capital
Management
COVID-19
Workforce
Risk
Analysis &
Mitigation
• Understand the evolving
impacts on the workforce
• Proactively safeguard
employee wellbeing and
optimize global workforce
footprint
• Detailed Guidance on Community
(Link, Link)
Workday Confidential
Customer
Stock
Performance
Risk Analysis
Workday Confidential
• Dynamically forecast bad
debt based on real-time info
• Proactively explore different
payment and financing
options
• Optimize go-to-market and
account management
strategy
Thank you for joining us!
Our series is expanding.
Join us in these upcoming sessions:
Tuesday, May 5 at 10:00 a.m. Best Practice Scenario Planning and Remote Financial Close
Tuesday, May 12 at 10:00 a.m. Gaining Critical Insight Into Your Workforce
Thursday, May 14 at 10:00 a.m. What’s New and What’s Next in Workday Learning
Tuesday, May 19 at 10:00 a.m. Why Effective Cash and Liquidity Management is Essential When
Responding During a Crisis
Remote but Still Resilient: Zynga and XactShare their Stories on People Analytics and Revenue Management

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Remote but Still Resilient: Zynga and XactShare their Stories on People Analytics and Revenue Management

  • 1. Zynga and Xactly Share their Stories on People Analytics and Revenue Management Remote but Still Resilient April 21st, 2020
  • 2. This presentation may contain forward-looking statements for which there are risks, uncertainties, and assumptions. If the risks materialize or assumptions prove incorrect, Workday’s business results and directions could differ materially from results implied by the forward-looking statements. Forward-looking statements include any statements regarding strategies or plans for future operations; any statements concerning new features, enhancements or upgrades to our existing applications or plans for future applications; and any statements of belief. Further information on risks that could affect Workday’s results is included in our filings with the Securities and Exchange Commission which are available on the Workday investor relations webpage: www.workday.com/company/investor_relations.php Workday assumes no obligation for and does not intend to update any forward-looking statements. Any unreleased services, features, functionality or enhancements referenced in any Workday document, roadmap, blog, our website, press release or public statement that are not currently available are subject to change at Workday’s discretion and may not be delivered as planned or at all. Customers who purchase Workday, Inc. services should make their purchase decisions upon services, features, and functions that are currently available. Safe Harbor Statement
  • 3. Workday Confidential Min Yang Senior Industry Marketing Manager Workday Eamonn Stanley Sr. Director, People Operations Zynga Nathan Stearns Director, HR Technology Zynga
  • 4. Workday Confidential Lindsay Montoya Manager, Revenue Accounting Xactly Eric Wilson Principal Solution Consultant - Finance Workday
  • 5. Agenda Workday Confidential How Workday can help customers in the Tech and Media Industry Zynga: The journey to enable data as a service Xactly: Optimize revenue management to deliver better and faster Insights Tech and Media Industry Demo: plan, execute, and analyze in one system
  • 6. What We Hear From Our Technology and Media Customers Improving workforce wellbeing and creativity must be digital and personalized Reforecasting and scenario modeling are easier said than done Safeguarding business continuity for employees, processes, and data is getting harder Making strategic bets and cuts is essential in the tumultuous market
  • 9. Key Benefits for Technology and Media Capture new market opportunities while preserving liquidity Predict and respond to huge swings in demand and supply Invigorate collaboration, reskilling, and strategic workforce planning Strengthen elasticity, resilience, and innovation
  • 10. 10Workday Confidential Technology and Media Customers Trust Workday
  • 11. Now’s the Time to Come Together Workday Confidential COVID-19 Customer Information Center on Community Business continuity, privacy and compliance Product related questions and solutions Regulatory Developments and Resources Workday Support Training updates
  • 12. Zynga’s Path to Enabling Data as a Service Reporting & Analytics Program
  • 13. Introductions Eamonn Stanley Sr. Director, HR Technology, Workforce Planning & Total Rewards Nathan Stearns Director, HR Technology
  • 14. Agenda ▪ Introduction to Zynga ▪ Path to Transformation ▪ Successes To Date ▪ Next steps and beyond…
  • 15. $1.32B Zynga is a leading developer of the world’s most popular social games that are played by millions of people around the world each day. One1,800+ 1200+ 15 Global Locations 2019 Revenue Custom Reports & Dashboards Personalization Proactive Insights Best in Class Experiences Platform
  • 16. #PlayApartTogether ▪ Zynga and more than 50+ game companies come together to support the World Health Organization’s (WHO) messaging ▪ Promote physical distancing while connecting with friends and family through games ▪ Special events, exclusives, activities, rewards, and inspiration to some of the most popular games in the world
  • 17. Enabling Employee Experiences and focus on “Moments That Matter” Increase Data Integrity and Privacy Centralizing technology Platforms and Personalization Strategic Workforce Planning and Site Focus Expanding Scalable Solutions and Operational Efficiencies Accelerate Talent Planning & Selection process Zynga’s Focus and Opportunities
  • 18. 9% of Reports are run within a quarterly cadence* 64% of reports have not been run in >12 months 27% are HR Operations focused** *Majority due to scheduled events **Admin focused reports with classified data Zynga’s Focus on Reporting 1200+ Custom Reports & Dashboards
  • 19. Path to Transforming Zynga Reporting Roadmap / Organizational Priorities Strategy / Vision Design Evolve Governance & Operating Model Quantify Business Outcomes & Value 2. Partner1. Plan 3. Data Integrity & Protection 4. Proactive Metrics
  • 20. Reporting Design & Delivery Principles 20 Approach each data set with an action or answer deliverable Ensure a system agnostic security matrix and model Standardize output and metrics whenever possible, one story and measurement Define actionable KPIs aligned to enterprise objectives We use analytics & insights to improve and expand our decision making, faster Drive global approach, prioritization, and consistency Empower direct service metric delivery Start simple (out of the box) and enhance functionality overtime based on use Ensure the highest level of data security and classification
  • 21. Zynga Successes To Date Created data integrity audit reports and focused on corrections, built control strategy around most common issues Insights Renowned focus on simplifying company wide experiences with metrics for tracking year over year improvements Performance Data Integrity Designed partner driven dashboards with multiple data sources, standardized operational processes based on metrics Rewards Forecast predictability and business performance improvements year over year
  • 22. Strategic Initiatives COMMON PLATFORM COMPLIANCE SINGLE SOURCE OF TRUTH Newly Defined Intake Channel Persona Based Reporting Reporting Data Classifications Reporting Service with Ease Transform HR Reporting Unified Service Experience Workflow, SLA’s & Analytics • Centralize reporting to one tool • Create proactive metrics per organizational goal – validate impact or success can be delivered per commitment • Completed Data Classification Modeling to align with security matrix defined Organizational Goals Strategic Milestones How To • Centralized Intake Process - Began tracking development cycles and needs in a centralized location: JIRA • Asked questions during intake: What are you trying to solve? What will you do with this data? How does this data drive our strategic goals? • Rigorous audits and tracking of report usage • Temporary reports are extremely valuable
  • 23. Data as a Service Model: 3 Key Takeaways Personalization Proactive Insights Best in Class Experiences Report Developer Program Owners, End Users, Support Roles Executive & Organizational Leader Operational Excellence • Proactive Metrics • Ease of Service • Question Based Metrics • Data Integrity & Completeness Business Impact • Data Driven Decisions • Scalability • Expanded Performance • Persona Experience 1. Think Holistically 3. Proactive Approach2. Change Management
  • 25. Xactly: Revenue Management Optimization Workday Confidential
  • 26. Workday Financials Lindsay Montoya | Revenue Manager Revenue Optimization - Delivering Better & Faster Insights
  • 27. AGENDA OUR STORY TIMELINE ENHANCING UTILIZATION ADOPTION OF ASC 606 SUCCESS ACHIEVED (c) 2020 Xactly Corporation. All rights Reserved. Proprietary & Confidential
  • 28. INTRODUCTION (c) 2020 Xactly Corporation. All rights Reserved. Proprietary & Confidential LINDSAY MONTOYA, CPA XACTLY REVENUE ACCOUNTING MANAGER
  • 29. ©2019 Xactly® Corporation. All rights reserved. Proprietary & Confidential. 63B+ Annual Transactions 15 years of empirical compensation data USA, Canada, UK, India, Australia, France, Germany, Mexico, Brazil, Columbia 1,600+ customers ~600 employees 6x Gartner Magic Quadrant leader A Vista Equity Partners Company 99% CSAT UNLEASH HUMAN POTENTIAL (c) 2020 Xactly Corporation. All rights Reserved. Proprietary & Confidential
  • 30. ©2020 Xactly Corporation. All rights reserved. Proprietary & Confidential. Xactly’s vision is to change the world of incentive compensation. For more information, visit xactlycorp.com OUR STORY TIMELINE FEBRUARY 2019 SUMMER 2018 NOVEMBER 2018 (c) 2020 Xactly Corporation. All rights Reserved. Proprietary & Confidential Transition - New Xactly Accounting Team Workday Review & Recommend ASC 606 Adoption
  • 31. ENHANCING UTILIZATION INTERNAL ASSESSMENT Collaboration with Internal Workday IT Expert REVIEW & RECOMMEND 2 Week Process - Onsite with 2 Workday Consultants OFFICE HOURS A La Carte Ongoing Support from Workday (c) 2020 Xactly Corporation. All rights Reserved. Proprietary & Confidential
  • 32. ASC 606 ADOPTION Systematic Automation Strategic Mindset and Streamlined Reporting 5 Day Close with Analytic Flexibility & Insight LEGACY PROCESS NEW PROCESS (c) 2020 Xactly Corporation. All rights Reserved. Proprietary & Confidential Manual Spreadsheets Data Entry Risk and Piecemealed Reporting 8 Day Close with Analytic Handcuffs
  • 33. SUCCESS ACHIEVED Increased Business Value Design Partner Groups ● Reduced close time by 3 days ● Enhanced confidence ● Ability to respond to analytics needs - from days to hours ● Strategically align with FP&A ● Better serve Sales Team ● Preserve work/life balance ● Ongoing partnership and enhancements
  • 34. Xactly’s vision is to help companies Unleash human potential to maximize company performance. For more information, visit xactlycorp.com ©2020 Xactly Corporation. All rights reserved. Proprietary & Confidential.
  • 36. Workday Demonstration Eric Wilson Principal Solution Consultant • 4 Years at Workday • Prior Director of Finance of SaaS NYC-based company • Recovering Certified Public Accountant (inactive status) Workday Confidential
  • 37. Solving Business Challenges Analytics - Salesforce Integration - Product Pipeline Analytics Planning - Pipeline Planning - Quota Alignment - Scenario Modeling - Allocation of Funds & Resources - Product Profitability Financials Workday Confidential Which of our products are profitable? Which products should we invest our people and R&D funds into? How will this affect our organization’s future profitability?
  • 39. COVID-19 Workforce Risk Analysis & Mitigation • Understand the evolving impacts on the workforce • Proactively safeguard employee wellbeing and optimize global workforce footprint • Detailed Guidance on Community (Link, Link) Workday Confidential
  • 40. Customer Stock Performance Risk Analysis Workday Confidential • Dynamically forecast bad debt based on real-time info • Proactively explore different payment and financing options • Optimize go-to-market and account management strategy
  • 41. Thank you for joining us! Our series is expanding. Join us in these upcoming sessions: Tuesday, May 5 at 10:00 a.m. Best Practice Scenario Planning and Remote Financial Close Tuesday, May 12 at 10:00 a.m. Gaining Critical Insight Into Your Workforce Thursday, May 14 at 10:00 a.m. What’s New and What’s Next in Workday Learning Tuesday, May 19 at 10:00 a.m. Why Effective Cash and Liquidity Management is Essential When Responding During a Crisis