The document discusses how governments can use various Web 2.0 tools like social media, blogs, photo sharing, and wikis to better inform, engage and interact with citizens. It provides examples of how tools like YouTube channels, Twitter, social networks and citizen reporting sites can help with communication, campaigns, crisis response and participatory governance. The key impact is that Web 2.0 allows for more two-way communication between governments and the public.

1. Government 2.0 Public services in the new era Jo Steyaert [email_address]

2. THE WEB IS THE MAIN CHANNEL

4. WHAT IS WEB 2.0?

5. Source: http://www.hansonexperience.com

9. IMPACT ON GOVERNMENT COMMUNICATION

13. http://www5.nijmegen.nl/voifrontend

15. Perfect for a photo competition

18. http://visitbristol.co.uk

19. Government & Blogging

22. U.S congress Tweets! First hand information from over 50 congress members

24. www.youtube.com/user/househub Channel dedicated to the U.S. House of representatives

26. Governmental campaigns produce

36. LinkedIn is a professional Network 

39. Governmental competitions

41. LA Fire Department: "We have responsibilities to the public to move the information as quickly as possible ... so that they can make key decisions." Crisis communication

45. Wiki

46. www.everyblock.com

49. www.vesuvius2009.be

52. Government & Virtual World

54. Obama is making a change through Social Media!