These slides were intended for a short workshop at ShareThePoint Melbourne 2013 covering what is User Centred Design (UCD), why you should apply it to SharePoint, and a hands-on demonstration of how to understand user and business priorities with Personas and Page Description Diagrams (PDDs). Some elements of this presentation are licensed under Creative Commons, as indicated.
"We all know that Confluence is a world-class enterprise wiki, right? So it may be hard to believe but for non-technical users the power of the Confluence platform isn’t always immediately obvious. This means Confluence can be wildly successful with the IT users in your organization but never reaches further than those technical folks who “just get it”. James will share tips and techniques to help create kick-ass collaboration EVERYWHERE in your organization with Confluence." Note: Creative Commons applies to individual slides as marked.
Atlassian Summit 2012 - Kick-Ass Collaboration with ConfluenceAtlassian
We all know that Confluence is a world-class enterprise wiki, right? So it may be hard to believe but for non-technical users the power of the Confluence platform isn’t always immediately obvious. This means Confluence can be wildly successful with the IT users in your organization but never reaches further than those technical folks who “just get it”. James will share tips and techniques to help create kick-ass collaboration EVERYWHERE in your organization with Confluence.
A virtual organization is an organization involving detached and disseminated entities (from employees to entire enterprises) and requiring information technology to support their work and communication.
"We all know that Confluence is a world-class enterprise wiki, right? So it may be hard to believe but for non-technical users the power of the Confluence platform isn’t always immediately obvious. This means Confluence can be wildly successful with the IT users in your organization but never reaches further than those technical folks who “just get it”. James will share tips and techniques to help create kick-ass collaboration EVERYWHERE in your organization with Confluence." Note: Creative Commons applies to individual slides as marked.
Atlassian Summit 2012 - Kick-Ass Collaboration with ConfluenceAtlassian
We all know that Confluence is a world-class enterprise wiki, right? So it may be hard to believe but for non-technical users the power of the Confluence platform isn’t always immediately obvious. This means Confluence can be wildly successful with the IT users in your organization but never reaches further than those technical folks who “just get it”. James will share tips and techniques to help create kick-ass collaboration EVERYWHERE in your organization with Confluence.
A virtual organization is an organization involving detached and disseminated entities (from employees to entire enterprises) and requiring information technology to support their work and communication.
Based on her 5 years as a UX leader at Citrix, Julie explains how to drive better product design through cultural transformation. See how she helped build design culture for designers and non-designers across different continents.
Den Moderne Arbejdsplads - Digitale forandringer i Grundfos: En dag i en Grun...Microsoft
Den Moderne Arbejdsplads - Digitale forandringer i Grundfos: En dag i en Grundfos-leders liv, af Thomas Asger Hansen, Head of Global Working Culture & Social Business, Grundfos
Customers 101 : Understanding Customer Segmentation and Portraits Danny Boice
Check out this class that I taught recently at 1776 in DC on Customer Acquisition. The focus was on customer segmentation and portraits / personas. I also covered some common concepts from The Lean Startup, Steve Blank's Customer Development, and BJ Fogg's Behavior Model. This is a great deck for someone learning to growth hack or otherwise learn the basics of web and mobile product user acquisition
Forget the A to Z of why it projects fail, here’s the S to L of successful!Stoneseed Ltd
THE TOP TEN WAYS TO KEEP YOUR PROJECT ON TRACK
CREATED BY: DAVID COTGREAVE
A number of articles have either dropped in my Office 365 inbox this week, or on various social media feeds, each of them detailing a list of the reasons why IT Projects fail.
That's a rather negative way to approach it.
The best sports teams didn't build success by checking out why other teams were losing - they focussed on winning. You should too.
You can certainly learn from the mistakes of others (and yourself) but instead of dwelling on the A to Z of failures, how about championing the S to L of what happens when IT projects are SUCCESSFUL.
S - is for Skills
U - is for Understanding
C - is for Communication (and clarity)
C - is for Change Leadership
E - is for Efficient Execution
S - is for Systems
S - is for Supervision
F - is for Fact-Rooted analysis
U - is for User input
L - is for Learn
The S to L of SUCCESSFUL.
If it sounds simple, it's because it is. Sort of.
Except, of course, for the fact that behind each of the ten points above there lies a lot of hard work and hard earned experience - sometimes it's like herding cats - but the gains are there to be won.
Just don't start with a list of why projects fail.
Further details of how Project Management as a Service can help, can be found on our website www.stoneseed.co.uk
The Digital Workplace - Building a more productive digital work environment s...Oscar Berg
It's time to take employee productivity and digital working seriously. The Digital Workplace is an approach that helps you build a more productive digital work environment - service by service.
Mixing Product & Tech by Jean Lebrument, CTO & CPO at BrigadTheFamily
Brigad connects hospitality businesses with qualified & flexible staff.
Jean is Brigad’s co-founder, CTO & CPO, managing four teams: Product, Engineering, Quality and Data. Yes, all at the same time :)
He will share both his experience from 3 years of handling these functions, what he learned in the process & his beliefs about the mix: Should all startups have a CPO & a CTO?
Turnkey intranet solutions for SharePoint and Office 365 - July 2017 editionJames Dellow
This 4th edition of the directory includes 31 vendors from around the world, including Australia, Canada, Denmark, Finland, France, India, Netherlands, Norway, Sweden, Ukraine, United Kingdom and United States.
Presented at GovCamp 2013 http://www.govcampau.org/speakers-2013/ - includes three example of innovation in government: the UK Department for Culture, Media & Sport's Wordpress-based intranet, Patchwork, and Patient Opinion.
More Related Content
Similar to Applying User Centred Design to SharePoint - ShareThePoint Melbourne 2013
Based on her 5 years as a UX leader at Citrix, Julie explains how to drive better product design through cultural transformation. See how she helped build design culture for designers and non-designers across different continents.
Den Moderne Arbejdsplads - Digitale forandringer i Grundfos: En dag i en Grun...Microsoft
Den Moderne Arbejdsplads - Digitale forandringer i Grundfos: En dag i en Grundfos-leders liv, af Thomas Asger Hansen, Head of Global Working Culture & Social Business, Grundfos
Customers 101 : Understanding Customer Segmentation and Portraits Danny Boice
Check out this class that I taught recently at 1776 in DC on Customer Acquisition. The focus was on customer segmentation and portraits / personas. I also covered some common concepts from The Lean Startup, Steve Blank's Customer Development, and BJ Fogg's Behavior Model. This is a great deck for someone learning to growth hack or otherwise learn the basics of web and mobile product user acquisition
Forget the A to Z of why it projects fail, here’s the S to L of successful!Stoneseed Ltd
THE TOP TEN WAYS TO KEEP YOUR PROJECT ON TRACK
CREATED BY: DAVID COTGREAVE
A number of articles have either dropped in my Office 365 inbox this week, or on various social media feeds, each of them detailing a list of the reasons why IT Projects fail.
That's a rather negative way to approach it.
The best sports teams didn't build success by checking out why other teams were losing - they focussed on winning. You should too.
You can certainly learn from the mistakes of others (and yourself) but instead of dwelling on the A to Z of failures, how about championing the S to L of what happens when IT projects are SUCCESSFUL.
S - is for Skills
U - is for Understanding
C - is for Communication (and clarity)
C - is for Change Leadership
E - is for Efficient Execution
S - is for Systems
S - is for Supervision
F - is for Fact-Rooted analysis
U - is for User input
L - is for Learn
The S to L of SUCCESSFUL.
If it sounds simple, it's because it is. Sort of.
Except, of course, for the fact that behind each of the ten points above there lies a lot of hard work and hard earned experience - sometimes it's like herding cats - but the gains are there to be won.
Just don't start with a list of why projects fail.
Further details of how Project Management as a Service can help, can be found on our website www.stoneseed.co.uk
The Digital Workplace - Building a more productive digital work environment s...Oscar Berg
It's time to take employee productivity and digital working seriously. The Digital Workplace is an approach that helps you build a more productive digital work environment - service by service.
Mixing Product & Tech by Jean Lebrument, CTO & CPO at BrigadTheFamily
Brigad connects hospitality businesses with qualified & flexible staff.
Jean is Brigad’s co-founder, CTO & CPO, managing four teams: Product, Engineering, Quality and Data. Yes, all at the same time :)
He will share both his experience from 3 years of handling these functions, what he learned in the process & his beliefs about the mix: Should all startups have a CPO & a CTO?
Similar to Applying User Centred Design to SharePoint - ShareThePoint Melbourne 2013 (20)
Turnkey intranet solutions for SharePoint and Office 365 - July 2017 editionJames Dellow
This 4th edition of the directory includes 31 vendors from around the world, including Australia, Canada, Denmark, Finland, France, India, Netherlands, Norway, Sweden, Ukraine, United Kingdom and United States.
Presented at GovCamp 2013 http://www.govcampau.org/speakers-2013/ - includes three example of innovation in government: the UK Department for Culture, Media & Sport's Wordpress-based intranet, Patchwork, and Patient Opinion.
Presented at BarCamp Canberra 2013. A talk about the benefits and challenges of using ethnographic inspired research design as a consultant. Originally published at http://www.haikudeck.com/p/9sS64WaCDq/pragmatic-ethnography
Presented at #govcampau on 10th September, 2011. For slide 3, I ran a short brainstorming session about what those users might want from Gov 2.0, particularly during particular life events. The three examples highlight how our concept of Gov 2.0 should take into account what happens at the front line (the edge) of solving problems and helping people. A video recording of this presentation should be available later. Some of the images used in this presentation are published according to their individual Creative Commons license as noted in slide 3.
Presented at Barcamp Canberra 2011. Architected for Collaboration: How I stopped worrying and learned to love the network. Covers three software patterns that highlight how some social tools are architected for social business, as opposed to hierarchical, document-centric architected tools.
Engaging with the community using social mediaJames Dellow
Engaging with the community using social media. Presented as a Vital Issues Seminar for the Parliament of Australia's Parliamentary Library on Wednesday 23rd June, 2010. A sound recording of this presentation is available here http://www.aph.gov.au/library/pubs/vis/index.htm
Hello. My name is, Social Business Design.James Dellow
A quick introduction to the Dachis Group/Headshift Social Business Design framework, prepositioned with a historical view of organisational design and its relationship to the history of technology. And remember, its just about behaving decently. Note: These slides contain images licensed under CC license and those images are used here under the same conditions. However, other material remains (c)2010 Dachis Group/Headshift.
Remixing Gov 2.0 (An introduction to Project 8)James Dellow
Presented at BarCamp Canberra 2010. This is an introduction to the Australian Government's Gov 2.0 Taskforce Project 8, which created a set of Online Engagment Guidelines and Web 2.0 Toolkit Blueprint. All these materials are available under CC, so go ahead... Edit -> Remix -> Improve!
Us Now: New South Wales for NSW Public SphereJames Dellow
NSW is Australia's most populous state and there is no denying that we face a number of challenges in how we deliver public services across our community. Government 2.0 involves re-balancing our expectations of government and encouraging (and possibly educating) us to take more individual and collective responsibility for our society.
There are already plenty of examples around Australia of grass roots entrepreneurial groups (e.g. Silicon Beach) and other self-organising events (e.g. BarCamp) where self-starters in the industry have shown they are more than prepared to invest their own time and effort into creating a local Web 2.0 industry. Considering the value these already contribute to innovation in this country, imagine what we could achieve if the nation actually provided more active support? However, how do we balance the essence of Web 2.0 itself in these grass initiatives vs the overhead of government support?
These are the slides used as a background for the Us Now Sydney screening of the Us Now documentary. I've shared them in case people want to rip them for their own screenings and as they highlight a few related Australian initiatives. BTW The invitation to Us Now Sydney is here http://usnowsydney.eventbrite.com/
These are the slides for my Public Sphere #2 presentation on 22nd June, 2009. You can also watch a video recoding of this presentation here http://vimeo.com/5330548
Smarter > Simpler > Social: Case studies on how to have more impact for less ...James Dellow
My presentation for the not-for-profit IT conference, Connecting Up Australia 2009, held on 11th-13th May 2009 in Sydney:
Social media is having a dramatic affect on society. For the non-profit sector this is a fantastic opportunity to engage with people in new ways. What you may not realise is how this social computing approach can actually help your organisation to have more impact for less effort than has been possible before.
Enhancing employee performance with real time content and personalisationJames Dellow
In the context of why the portal approach failed, this presentation talks about Intranet 2.0 ideas around: Tailored content based on individual preferences; Content personalisation through RSS; and Making intranet content attractive, readable and fun with social media tools and technologies
Note: This presentation never saw the light of day (until now) but was supposed to be presented at an Intranet 2.0 conference in October 2008.
These slides were provided as a hand out at the Enterprise 2.0 Executive Forum 2009 for a mini-workshop on implementing wikis in the enterprise. Please note that they are based on 4 slides from my original Intranet 2.0 workshop.
Intranet 2.0 - Integrating Enterprise 2.0 into your corporate intranetJames Dellow
Enterprise 2.0 opportunities and challenges; The technology building blocks: Blogs, RSS,
tags, search and wikis; Implementation approaches: Nature or nurture? Pulling it all together and getting started.
This presentation was made as a workshop at Intranet '07 on 20th September, 2007 in Sydney, Australia. Note: This version of the presentation pack contains only key slides and omits additional reading materials provided.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
5. Waves of UCD
The First Wave: External Support
(1980s).
The Second Wave: Usable and Useful
The Third Wave: User Experience
(current)
The Fourth Wave: The Intersection of
UX and Innovation (emerging
practice)
Source: http://uxmag.com/articles/the-
four-waves-of-user-centered-design
Image credit: Richard Freeman CC BY
6. At home
(out of hours)
Travelling to and
from place of work
Attending a
conference or
event
At the airport
At a hotel
With a client,
customer or
business partner
Site visit
Waiting in line for
coffee or lunch
Full attention
Partial attention
Working at a
desk
Moving from one
activity to another
Attending a
formal meeting
Attending an
informal meeting
Working in a
private area
HOME AT WORK
Working from
home
AWAY FROM THE OFFICE
Co-located
co-workers
-------
-------
-------
-------
Co-workers or business
partners working
elsewhere
James Dellow, Headshift Asia Pacific
May 2012
Time, Place and Context: A Hypothetical Knowledge Worker
9. Ripple Effect Group collaborates
with clients using design thinking
techniques to articulate their
vision, goals and story. Activities
include personas creation,
mapping current & future states,
execution roadmap & gap analysis,
and prioritising elements & efforts.
1 DISCOVER
We then design the strategy
and tactics to
achieve the desired future
state. This includes functional
specs for strategies & tools, a
working prototype, testing &
refining, and a clear launch
plan.
2 DESIGN
Together we execute the
program by implementing and
measuring the designed
solutions.
3 DO
How our user centred approach drives results
11. DEMOGRAPHIC PROFILE
AGE: 52
EMPLOYED: 10 years, became CFO
2 years ago
EDUCATION:
- MBA
- Bachelor of Commerce (Honours)
(BCom(Hons)) and CPA
LIVES:
Lives within driving distance of her
office and the airport
ROLE
CFO
EXAMPLE PERSONA NAME
Janet Cooper
“I’m the driving force of this company. Maintaining the right strategy and
working with all key stakeholders is no easy task. I need to present in a
calm and in control manner at all times. I always have to be on point.”
Janet prides herself on her leadership skills within the organisation and she has
worked her way up to become CFO of a multinational corporation. In her old role
she found it easy to maintain a connection with staff, but finds it increasingly
difficult due to her commitments as CFO.
Her day is usually very structured and she always likes to be prepared. If she is at
home, then Janet catches up on financial news and overseas company activity
through her own iPad whilst she does her early morning workout. After arriving at
the office, she reviews her schedule via mobile, ensuring she is prepared for all
meetings.
Once a month Janet prepares for board meetings which take a considerable
amount of effort. Her departmental leadership team are her right hand in both
preparing for these meetings and daily operation.
- Janet wants to stay in touch with every facet of the organisation and she hates not
knowing about an issue within the company.
- She wants to ensure the company stays up to date with the industry.
- She is always looking for new ways to exceed the board’s expectations.
Her key tasks include:
- Responding to email.
- Reviewing projects, financial data and presentations.
- Attending internal and external meetings.
Persona Examples