The document outlines the agenda and findings of an Emergency 2.0 Australia roundtable discussion on using social media and geospatial technologies in emergency management. Key recommendations included exploring leading practices like HealthMap and Ushahidi, addressing challenges of two-way communication with communities, and developing cross-jurisdictional collaboration and open data sharing. Next steps proposed forming an ongoing community and pursuing pilot projects on issues like tracking populations and monitoring emergencies on platforms like Twitter.

1. Emergency 2.0 Australia Geospatial and social media making a difference An open initiative for the Executive Roundtable Discussion led by in partnership with

2. Agenda 08:00 Welcome & Introduction 08:10 Emergency 2.0 Australia: Presentation of Findings and Recommendations 08:30 Discussion 09:00 Where 2 now? Way Forward and Work Plan 09:30 Close

3. Welcome and Introduction 3

4. Today’s Objectives Present preliminary project observations Discuss with key influencers and practitioners Identify way(s) forward

5. Background Sponsor: Government 2.0 Taskforce Explore how Social Media are helping/can help Emergency Management Leading and Emerging Practice Barriers and Opportunities Community of Interest Ideas for future work Short, Sharp, Snappy Walking the Talk

6. Community Engagement 6

7. Conceptual Model 7

8. Leading and Emerging Practice Leading Practice: (to some degree) established documented benefits and success. may be anywhere in the world. Emerging Practice Australian initiatives. recent ‘Green Shoots’ may not be showing their full benefit yet.

9. HealthMap: Global Disease Alerts Aggregates multiple sources (News, WHO, etc.) Collects eyewitness reports Integrates RSS, Twitter, Iphone app, Facebook 9

10. Twitter Earthquake Detector (TED) Filter Tweets for Earthquakes (place, time, keyword) <60 sec detection Contextual info (photos, narratives) 10

12. Many versions/mash-ups

14. Ushahidi Engine for CrowdSourcing EM information Low-tech & Robust (SMS/Email/Web) Free/Open Source Worldwide Deployments Kenya Riots War on Gaza (Al Jazeera) etc. 13

15. 14

16. 15

17. Learnings & Recommendations Widely recognised that ‘it’s happening anyway’ A2C and C2A A2C: relatively well developed, many working examples & mash-ups C2A: More challenging, more angst, more potential 16

18. Learnings & Recommendations Community Expectations Trust Transparency Timeliness Multi-channel (increasingly Mobile) Interactive & Responsive Relevant to me 17

19. Learnings & Recommendations Agency Expectations Quality vs. Timeliness Control vs. (perceived) chaos All Hazards PPRR Start with ‘low hanging fruit’ to show what’s possible 18

20. Learnings & Recommendations Cross-jurisdictional efforts Victorian EM social media group is an important case study Plenty of opportunities to share policy AND solutions Needs senior level recognition and buy-in 19

21. Learnings & Recommendations Technology Services and applications Standards-based 3rd party aggregation (niche operators) Low-tech & Robust If it works in Africa, it’ll work anywhere! Fast Evolving (e.g. Twitter Geo-API) 20

22. Discussion 21

23. Where 2 Now? Ideas (online feedback& coffee mornings) Issues, gaps and barriers Potentialactivities and initiatives 22

24. Top 7 ‘Future Program’ Ideas Create open access to emergency data Ensure useful government data is subscribable (eg RSS) so citizens can be kept up to date Investigate the reverse of a 'do not call' register as a 'do call in emergencies' Develop a way to track 'flee patterns' using GPS/mobile signals Look at a 'tweet override' for emergency situations Look at how the emergency controllers can make direct contact with a 'cloud' source of intel Run a pilot on how we can we use/improve http://trendsmap.com to monitor events as they unfold. 23

25. Other inputs & suggestions “Random Hacks of Kindness” (mashups for EM) (Geo-) filtering of tweets, field reports, stories, photos, videos, etc. (C2A) 24

26. Issues, Gaps and Barriers Reluctance to adoption what are the concerns? Crowdsourcing EM info False positives? Validation, confirmation, filtering Aggregation and Value adding of A2C streams Leave it to 3rd parties? Who’s accountable? Leadership & executive buy-in? Others? 25

27. Future Activities and Initiatives What needs to be resolved? How to do it? Who should do it? 26

28. Discussion 27

29. Now what? Submit Report to Gov2.0 Taskforce (Dec. 09) Publish findings online Ongoing online presence (http://gov2em.net.au) Community of Interest? 28