Hossam ElReedy is an Egyptian national seeking a position applying his educational background in business administration and human resources. He has over 5 years of experience in customer service roles at banks and telecommunications companies. ElReedy has received several certificates in areas such as customer service, project management, and computer skills. He is proficient in English and has a moderate command of French.

1. HossamElReedy
Hossam Hassan Ali el Reedy
Egypt, Cairo, Heliopolis
Mobile: 01012839671
@gmail.comedye.elreHuss
Career Objectives:
Seeking an advanced, challenging and rewarding position in an organization where my
educational/Working background may be applied, creativity and skills can be employed and
developed.
:EducationSummary of
University Education: January 2012 Bachelor’s Degree in Business administration
Major: Human Resources
Sadat Academy for management and sciences, Maadi Cairo.
High School Education: Graduate of Sheraton Heliopolis American Language
School.
Experience:Training & Working
* 15 Aug 2008 - 15 Sep 2008 NSGB (National Societe General Bank), Sheraton
branch-Cairo (Summer Training).
* 15 Aug 2009 - 15 Sep 2008 NSGB (National Societe General Bank), Sheraton
branch-Cairo (Summer Training).
* April 2013 - June 2015 Credit Agricole Bank
Cairo Egypt.
ustomer Satisfaction OfficerC
* Handling Customer Complaints Interact & Monitor cases handling performance
ensuring customer satisfaction.
Achieving results on target date with exceeding the Customer Expectations.*

2. HossamElReedy
Handling Central bank of Egypt Cases in a professional manner.*
Awarded the best CSO 2014 by printed Receiving thanks emails & feedback Surveys.*
* May 2012 – Sep 2012 Mobinil
Cairo Egypt.
Customer Service Contractor:
Receiving calls providing high quality of service in a professional manner.*
Good knowledge of products &services in order to give the customers alternative*
Solutions.
Maintaining Customer Experience for Optimization & efficiency.*
:Courses related to work
- IBM: (ICDL) International Computer Driving License.
- American Chamber (AUC): Certificate of Handling Customer Complaints.
- CTCHD: Canadian Training Center of Human Development
has successfully completed a Power Hour presentation in
( The Power of Subconscious Mind and Strategic Action)
And(The Secrets of Distinguished Work).
Within President of the Canadian Training
(Dr. Ibrahim Elfeky)
-Edu Master: Diploma in Human Resources.
-Edu Master: Certificate in ICDL Course , Sales,
Marketing, E-marketing Course,
Business Communication.
-Edu Master : Certificate in English Conversation and
English Business Course.
-Edu Master : Certificate in Adobe Photoshop Course,
Customer Services and Job Hunting.

3. HossamElReedy
- Edu Master: Certificate in Leadership & Solving Pro-
Blems and Project Management.
- Light House for Training: Certificate of Human Resources Management.
- Summit for Training & Business Solutions: Certificate of * Project management
principles * Digital Marketing Principles * Time Management *
Career Advising * Certificate of Modern Marketing Science.
Qualifications:
Dependable, responsible contributor committed to excellence and success.*
Highly adaptable, positive, resilient and proven relationship-builder.*
Energetic personality consistently praised for my passion for work and upbeat.*
* Enthusiastic, knowledge-hungry learner, eager to meet challenges and Observant individual
with great attention to details.
*Critical thinking who have the ability to analyze situations under stressful scenarios.
Language Skills:
Mother Tongue. Arabic
English: Fluent command of spoken and written.
Language) .ndModerate of spoken and written (2French :

4. HossamElReedy
rsonal Interests:Pe
. Personal health
. Reading
. Travelling
Data:Personal
. Date of Birth: January 20, 1990.
. Place of Birth: Cairo, Egypt.
. Nationality: Egyptian.
. Marital status: Single.
. Military status: Exemption.
{Advance, References available on request}