Natalie Renneisen has over 15 years of experience in mortgage processing, customer service, and fraud analysis. She has worked for major banks like Chase, Citi, and Wells Fargo processing loans and auditing foreclosures. Her experience also includes customer service and collections work for companies like ADT, GC Services, and Citibank. She is detail-oriented, able to multi-task and meet deadlines, and has strong communication and problem-solving skills.

1. Natalie Renneisen
1232 Main St Atlantic Beach FL 32233 / 904.330.6614
EMAIL / natalierenneisen@gmail.com
Summary
 3 years of mortgage/processing experience
 Knowledge of AS400, Vendorscape, GEM, DTS, Loan Image Viewer, Closr, LPM, CitiWorks, FHA/VA & Conventional Loans
 Over 10 years of exceptional Customer Service experience in a Call Center environment
 Strong written and communication skills to build client relationships
 Enthusiastic; motivated; fast learner; flexible; able to work independently or as a team member; welcomes change in a fast pace
environment.
 Detail-oriented; organized; ability to multi-task and prioritize to achieve desired results
 Ability to adhere to strict time lines and accuracy requirements
 Critical and analytical thinker
 Ability to persuade customers to come to a common solution.
Professional Experience
Nov 14 – Jan 15 GC Services Jacksonville, FL
Collector
 Placed outbound calls collecting money for Amex 180 days past due.
 Made payment arrangements with customers while providing superior customer service.
 Accepted over the phone ACH payments from customers.
Nov 13 – Feb 14 ADT Jacksonville, FL
Inside Sales Rep
 Placed outbound calls to a mix of leads that included both prequalified and cold calls
 Scheduled appointments and passed prequalified calls to a sales professional.
 Gathered customer information for future follow up
Nov 12 – May 13 Citi Bank Jacksonville, FL
Senior Loan Processor
 Gathered information and took each loan file from pre-approved to closing on the high profile clients while workingfirst hand with Citi
loan officers
 Worked Fannie and Freddie Harp loans
 Was responsible for ensuring that all loan documentation are complete, accurate, verified and complies with company policy
 Verified loan documents including income, credit, appraisal and title insurance, ultimately preparing application for submission to
underwriting
 Analyzed and understood credit bureau, collateral valuation reports, hardship letters, tax returns, income, financial statements, property
insurance declaration pages, HOA/Association documents and other supporting documents to verify customers financial and property
data
 Gathered documents needed for the new mortgage insurance certificate.
 Reviewed file documentation to ensure all items needed are requested along with ordering and coordinating loan documents while
working with loan officers
 Met crucial deadlines and perform any additional duties or activities assigned by management
 Worked with a pipeline of 100-120 files at any given time while keeping communication up to date with company policy
 Met daily, weekly & monthly production goals while exceeding productivity and quality.
 Worked with the title company to schedule the closing and to ensure all needed closing documents were received.
Feb 12 – Nov 12 Chase Bank Jacksonville, FL
Senior Loan Processor
 Gathered information and take each loan file from pre-approval to closing
 Worked on an FHA/VA team while also processing full doc and harp refinances while keeping Fannie or Freddie guidelines
 Worked a pipeline of 30-50 files at any given time
 Was responsible for ensuring that all loan documentation are complete, accurate, verified and complies with company policy while
working together with loan officers
 Verified loan documents including income, credit, appraisal and title insurance, ultimately preparing application for submission to
underwriting
 Analyzed and understood credit bureau, collateral valuation reports, hardship letters, tax returns, income, financial statements, property
insurance declaration pages, HOA/Association documents and other supporting documents to verify customers financial and property
data
 Gathered documents needed for the new mortgage insurance certificate.
 Reviewed file documentation to ensure all items needed are requested along with ordering and coordinating loan document
 Met crucial deadlines and perform any additional duties or activities assigned by management
 Was required to complete an audit on every file prior to scheduling the closing
 Worked with the title company to schedule the closing and verified all needed closing documents were received.
 Met daily, weekly & monthly production goals while exceeding productivity and quality.

2. Nov 10 – Feb 12 (Wells Fargo) Apex Jacksonville, FL
Mortgage Auditor/Promontory
 Was responsible for reviewing loans that were either in foreclosure or foreclosed on between specific dates to determine if proper
federal and state procedures had been followed
 Researched and reviewed a variety of legal, mortgage, real estate and foreclosure documents while utilizing various systems and
software
 Communicated with third party auditors and attorneys regarding loans, foreclosures and compliance
Dec 10 – Aug 11 (Bank of America) Solomon Page Group Jacksonville, FL
Foreclosure Review Specialist
 Monitored foreclosure loans and ensures that foreclosure actions on individual accounts are completed in a timely manner, according to
investor/insurer, state and regulatory guidelines, minimizing financial losses to the company
Worked with legal and other organizations to document foreclosure proceedings
 Handled routine levels of transactions with oversight by senior staff and managers to complete daily tasks
 Performed in a production driven environment to meet and exceed departmental goals
June 10 – Sept 10 (Sauer Southeast) Solomon Page Group Jacksonville, FL
Client Relations Associate
 Answered phones, direct calls to appropriate parties
 Greeted customers at the front desk
 Reviewed invoices for accuracy and processed payments
 Filing, organizing, and mail distribution
Sept 01 - Aug 09 Citibank Universal Card Jacksonville, FL
Customer Service Representative/Fraud Analyst
 Reviewed customer accounts to make necessary risk assessment to determine whether to initiate contact with card members by direct
phone or to proceed with variable protocol to ensure the lowest level of fraud
 Received inbound calls from card members, merchants, and other major card issuers to verify primary activity on accounts, credit cards,
personal and business accounts while providing purchase approvals and or denials to ensure proper information verifications
 Made outbound calls to card members and merchants verifying activity on accounts
 Exceeded all monthly performance expectationsincluding but not limited to after call time variations, quality control and overall finality
percentage
 Attended multiple seminars and training classes to maintain the highest level of knowledge of all premier cards that are issued by
Citigroup. (i.e., Bankcard, Diners, Citibank and American Express Gold)
 Drafted and implemented the policy procedures of the arrival of a new Diners Card to the Citigroup Corporation
Education
William Penn High School New Castle, DE
Delaware Technical Community College Stanton, DE Accounting