1. CHRISTEL JONES
Cell. (678) 670-5176
E-mail:christeljt@aol.com
Greater, Atlanta Area
SUMMARY
Clerical professional with experience working in the mortgage and insurance
industries. Experience in reviewing and correcting closed loan documents,
account for funds received, and disbursed on the Hud1 statement. Assemble
closing files for mortgage lender. Respond to mortgage in inquiries by
telephone. Excellent performance record, strong attention to detail, computer
savvy.
PROFESSIONAL EXPERIENCE
ACCOUNT TEMPS-Atlanta, GA 2015-
Customer Service Representative -Inbound Call Center
 Respond to inbound calls on mortgage inquiries
 Answer questions on escrow analysis, pmi insurance, and payoff.
 Correctly and legibly complete all forms by emails or paper required by
customer request.
JJL PROCESSING, Marietta, GA 2015- 2015
Support Clerk
 Scanned legal document into system.
 Import documents into the systems for daily report.
 E-file documents to the court portal.
Integrity Staffing, Columbus, OH 2012-2013
Chase –Processor
 Retrieved and snap shot PMI disclosure, from MS Access emailed
document to claims adjustor.
 Collaborate with escrow department on PMI calculation.
First Pro Staffing Inc., Atlanta, GA 2008-2008
Customer Service Representative
 Registered homeowner insurance claims during hurricane season in FL,
MS and LA via First Notice of Loss system.
 Document and forward claims to insurance adjustor within 24hrs.
Venture Homes-Receptionist
 Welcome prospective buyers to view model home answer any inquires,
organized collateral packages for distributions and answer telephone.
WACHOVIA / EQUIBANC MORTGAGE CORPORATION, Marietta, GA 2004-2007
Post Closer II
 Review closed loan documents for accuracy.
 Researched and resolve any file documentationdeficiencies to insure
the loan are sold to investors in a timely manner.
COMPUTER SKILLS
Microsoft Office, Genesis, Calyx, Unifi, Gallagher, FederatedSearch,
Encompass, Fiserve and Noble System