1. Gloria Elena Rosas
27695 Tracy Road #348
Walbridge, Ohio 43465
(419) 494-8804
Gloriaerosas1982@gmail.com
Summary of Qualification
Customer professional with eight plus years of progressive experience in meeting and exceeding client demands.
Strong work ethic, ability to multi-task, and solution based oriented professional. I am bilingual with fluency in
Spanish and English. Seeking to successfully transition my medical education,professional experience, and skill set
into the Medical industry.I am a fast learner and have experience in electronic health records.
Education and Certifications
Billing & Coding, Diploma September 2015
Billing & Coding (Extern), Interim Health Care, Toledo, Ohio
Successfully completed 120 hours of Billing & Coding and related Medical duties.
Front desk office work, answering phones,filling, faxing
updating systemfrom ICD-9 to ICD-10, searching for background checks
Associate of Applied Business,Medical Office Technology May 2016
Stautzenberger College, Maumee, Ohio
CPR certified exp. May 2017
Associates Degree of Art, Fashion Design March 2004
Brooks College, Long Beach, California
Professional Experience
November 30, 2016 – Present
Promedica Physicians & Continuim
Inbound / outbound call center
Utilized Outlook, Athena & InSightCS systemto help answer patient questions
Perform claim overview, correspond with different departments and medical groups in order to bring
resolution to patient accounts
Have intermediate experience, working knowledge of claim adjudication
July 2016 – November 29, 2016
Omnicare Pharmacy: Triage Technician
Inbound and outbound call center for nurses seeking to refill resident / patient prescriptions
Verify and read doctororders and scripts
Email using outlook and transfer calls to where needed
August 2011 - December 2014
United Collection Bureau: Customer Services Representative
Utilized hospital systemto document, complete data entry, and schedule financial assistance apt
Collected credit card payments, and faxed forms to clients
Updating patient accounts
Obtained & returned voice mails from patients
submitting claims over to billers for review, updating patient accounts
Filling disputes for client review from the patient
May 2013 - August 2013
Xerox ACS: customer service representative
Answered calls in an inbound call center, and provided great customer services to clients seeking
information about their insurance availability
Verified important documents such as birth certificates, marriage license / certificate & proof of residency
documents.
August 2009 - April 2011
Video production distributors: data entry
Order entry experience
Tore down boxes & loaded DVD movies onto carts
Put & pull DVD movies from library
