Since its launch in October of 2012, Ready, Set, Jet has experienced huge success in training and educating at Delta, boasting high employee engagement rates and information retention.

1. READY SET JET
Gamification in Training & Development

2. Prepared By
Manu Melwin Joy
Assistant Professor
SCMS School of Technology and Management
Kerala, India.
Phone – 9744551114
Mail – manu_melwinjoy@yahoo.com
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3. READY SET JET
• Ryan Mizusaki, manager of
information technology at
Delta, shared the full story of
how Delta arrived at a
gamified training plan to
learn about flight culture
development adopted by
98% of its trainees.

4. READY SET JET
• Since its launch in October of
2012, Ready, Set, Jet has
experienced huge success in
training and educating at
Delta, boasting high
employee engagement rates
and information retention.

6. READY SET JET
• The main goal was to
help front-line
reservation
representatives improve
knowledge, customer
service and selling skills.

7. READY SET JET
• The game teaches
participants about
Delta’s hubs, business
partners (such as car
rental companies) and
policies.

9. READY SET JET
• Participants can earn
badges and send travel
“souvenirs” to other
players.

10. READY SET JET
• It turned a mundane task
most employees dread
into a challenging,
competitive game that
engages users while they
complete their training.

12. READY SET JET
• Delta was able to fund a
portion of the game
development cost by selling
product placement to its
partners, allowing the
company to launch the game
for less than $100,000.