IAM sales

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J

Jeevan Chandran

Dell Worldwide Partner Learning and Development Team acknowledges that
on this date
has successfully completed the course
Vice President and General Manager
EMEA Emerging Markets
Valid for one year from date of issue
Dell Partner Course
Completion Certiﬁcate
Michael Collins
Jul 13, 2014
Jeevan Chandran
ARS0913WBTS - Dell One Identity – Identity Administration Sales Training

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I understand that effective training has a major impact on a company's success! Previously, I spent my career establishing and maintaining professional relationships with both internal and external users, on our company's policies and procedures and various software applications. I played a pivotal role in ensuring that both existing and incoming staff and clients received excellent training. I did this by increasing effectiveness of our corporate training presentations, updating and creating user/instructor curriculum and maintaining critical skill coverage on each of our software applications. I spent a great deal of time keeping abreast of cutting-edge training methods, project management and developmental research. This included learning such things as the Adult Learning Theory; its proper application and use, Motivation Theory, and methods and techniques for delivering effective training utilizing an on-line, blended and purely face-to-face approach. In addition to my extensive training experience, I also enjoyed working as a Senior Account Manager/Project Manager. Here, I established and maintained successful professional relationships with our largest clients. Designated as the single point-of-contact, I gained our clients' confidence and trust by consistently providing customer-centered, high-quality solutions on a daily basis. My success as an Account Manager came from my unique attention to detail, open and honest communication and my dedication to providing accurate, on-time deliverables. Partnering with our client, I developed and implemented our new quality review processes, researched efficiency-opportunities, reviewed for regulatory compliance, addressed programming issues with IT, oversaw our ‘User Level Acceptance Testing' for over 3 years and gathered data on technical issues to resolve client questions and concerns in a timely manner.

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IAM sales

1. Dell Worldwide Partner Learning and Development Team acknowledges that on this date has successfully completed the course Vice President and General Manager EMEA Emerging Markets Valid for one year from date of issue Dell Partner Course Completion Certiﬁcate Michael Collins Jul 13, 2014 Jeevan Chandran ARS0913WBTS - Dell One Identity – Identity Administration Sales Training