Strategic product research
and design partner

       • Making business ofexpertise on innovation
         sensitivity and the
                             a new idea requires creativity,



       • The right concept and product is based on technology,
         business goals, customer and user needs which requires
         a deep knowledge of the industry, company and customer


       • Consumer insights and product refinement suggestions
         are achieved through efficient dialogue, and operative
         and progress oriented analysis
Experience & skills




       Senior  researchers                                                         Skilled  marketers
         Background  in  leading                                                     Extensive  experience  from  
         research  companies  and                                                    working  with  market  leading  
         academic  research                                                          companies
         Leading  experts  on  qualitative       Experienced  designers              Business-­  and  business  
         research  method                                                            development  strategies
                                                  Business  and  product             Product  brand  strategies,  trade  
         Pragmatic  knowledge  from  
                                                  concepts,  goods,  services,       marks,  and  market  
         numerous  customer  
                                                  user  interfaces,  graphical       communication  for  a  multitude  
         investigations  in  a  broad  scope  
                                                  design                             of  channels
         of  relevant  industries
                                                  Art  and  architecture



           Pre-­understanding:  industry,  company,  customers/users
What about experience & skills?

Senior  researchers                                                         Skilled  marketers
  Background  in  leading                                                     Extensive  experience  from  
  research  companies  and                                                    working  with  market  leading  
  academic  research                                                          companies
  Leading  experts  on  qualitative       Experienced  designers              Business-­  and  business  
  research  method                                                            development  strategies
                                           Business  and  product             Product  brand  strategies,  trade  
  Pragmatic  knowledge  from  
                                           concepts,  goods,  services,       marks,  and  market  
  numerous  customer  
                                           user  interfaces,  graphical       communication  for  a  multitude  
  investigations  in  a  broad  scope  
                                           design                             of  channels
  of  relevant  industries
                                           Art  and  architecture



    Pre-­understanding:  industry,  company,  customers/users
Development process




        Concept   Functionality   Design   Communication   Launch
Research  &  test

  Needs  analysis          Customer/user  dialogue        Expert  evaluation            Channel  analysis               Launch  simulation    
  Trend  analysis          Expert  interviews             User  test  sessions          Communication  test              (simulated  customer  
  Benchmarking                                            Eye-­tracking                                                  test)
                                                          Fiield  test  (external)
  Concept  test




         Concept               Functionality                    Design                  Communication                       Launch




  Concept  development     Main  requirement  spec.       Experience  mapping           Message                        Product  quality  control
  Concept  refinement      Detail  requirement  spec.     UI-­design                    Channel  optimizing            Organizational  quality  
  Effect  management       Use  case                      UE-­design                                                      management
                           Functional  prototype          Re-­design;;  beta  1,  2




                                             Design  &  development
Concept



                      Concept
 Company              module       Workshop      Product      Product
           Concept
                     evaluation                  creation       test                  Conclusion
                                                                           Workshop   Product  definitions
                                    Concept      Survey     Quantitative
   We      Ideas,    Qualitative   refinement    design       method
           trends     method




                                        Deliverables  
User test




     User  Interface:
                                    User  test                              Re-­design
     Current  GUI,  UI  sketch,                                 Analysis                   Conclusion
                                  (observation)                            suggestions  
     functional  prototype
Rapid prototyping




 Company   Concept   Sketch  1
                                  Test                                     Test        Conclusion
                                  sketch  1  &  2   Workshop   Sketch  3   sketch  3   Design  recommendations
                                  (5  pers)                                (5  pers)
  We       Ideas,    Sketch  2
           trends




                                 Deliverables  
Communication




                     Product
        Company   communication   Communication
                                      test
                                                   Workshop   Conclusion
                                    Qualitative
                     Ideas,          method
          We      target  group
                  perspective




                                  Deliverables  
Understanding oriented approach
We build new consumer insights mainly by aid of qualitative method
– a spectra of techniques for dialogue and observation


                                                                Needs
                                                                  &
                          Consumtion                            wants
                              &              Obstacles
                           behaviour             &
                                              dislikes




                                Attitudes
                                    &
                               experiences
                                                                 Motives
                                                                     &
                                                                 triggers




          How  can  the  “user  solution”  and  information  attract  the  consumer?
Web

      Telia.se   Eniro.se
Web
Eniro.se
Web
Eniro.se – Utsiktsvy

Re D By Dunderdog

  • 2.
    Strategic product research anddesign partner • Making business ofexpertise on innovation sensitivity and the a new idea requires creativity, • The right concept and product is based on technology, business goals, customer and user needs which requires a deep knowledge of the industry, company and customer • Consumer insights and product refinement suggestions are achieved through efficient dialogue, and operative and progress oriented analysis
  • 3.
    Experience & skills Senior  researchers Skilled  marketers Background  in  leading   Extensive  experience  from   research  companies  and   working  with  market  leading   academic  research companies Leading  experts  on  qualitative   Experienced  designers Business-­  and  business   research  method development  strategies Business  and  product   Product  brand  strategies,  trade   Pragmatic  knowledge  from   concepts,  goods,  services,   marks,  and  market   numerous  customer   user  interfaces,  graphical   communication  for  a  multitude   investigations  in  a  broad  scope   design of  channels of  relevant  industries Art  and  architecture Pre-­understanding:  industry,  company,  customers/users
  • 4.
    What about experience& skills? Senior  researchers Skilled  marketers Background  in  leading   Extensive  experience  from   research  companies  and   working  with  market  leading   academic  research companies Leading  experts  on  qualitative   Experienced  designers Business-­  and  business   research  method development  strategies Business  and  product   Product  brand  strategies,  trade   Pragmatic  knowledge  from   concepts,  goods,  services,   marks,  and  market   numerous  customer   user  interfaces,  graphical   communication  for  a  multitude   investigations  in  a  broad  scope   design of  channels of  relevant  industries Art  and  architecture Pre-­understanding:  industry,  company,  customers/users
  • 5.
    Development process Concept Functionality Design Communication Launch
  • 6.
    Research  &  test  Needs  analysis    Customer/user  dialogue    Expert  evaluation  Channel  analysis  Launch  simulation      Trend  analysis  Expert  interviews  User  test  sessions  Communication  test          (simulated  customer    Benchmarking  Eye-­tracking          test)  Fiield  test  (external)  Concept  test Concept Functionality Design Communication Launch  Concept  development  Main  requirement  spec.  Experience  mapping  Message  Product  quality  control  Concept  refinement  Detail  requirement  spec.  UI-­design  Channel  optimizing  Organizational  quality    Effect  management  Use  case  UE-­design            management  Functional  prototype  Re-­design;;  beta  1,  2 Design  &  development
  • 7.
    Concept Concept Company module Workshop Product Product Concept evaluation creation test Conclusion Workshop Product  definitions Concept Survey Quantitative We Ideas, Qualitative refinement design method trends method Deliverables  
  • 8.
    User test User  Interface: User  test Re-­design Current  GUI,  UI  sketch,              Analysis Conclusion (observation) suggestions   functional  prototype
  • 9.
    Rapid prototyping Company Concept Sketch  1 Test   Test   Conclusion sketch  1  &  2 Workshop Sketch  3 sketch  3 Design  recommendations (5  pers) (5  pers) We Ideas, Sketch  2 trends Deliverables  
  • 10.
    Communication Product Company communication Communication test Workshop Conclusion Qualitative Ideas,   method We target  group perspective Deliverables  
  • 11.
    Understanding oriented approach Webuild new consumer insights mainly by aid of qualitative method – a spectra of techniques for dialogue and observation Needs & Consumtion wants & Obstacles behaviour & dislikes Attitudes & experiences Motives & triggers How  can  the  “user  solution”  and  information  attract  the  consumer?
  • 12.
    Web Telia.se Eniro.se
  • 13.
  • 14.