Javier Ronquillo is seeking a customer service position where he can utilize his experience in organizational management. He has over 5 years of experience as a front office manager at both Wyndham Garden and La Quinta Inn. His responsibilities included reservations, guest inquiries, overseeing staff, scheduling, and accounts receivable. He is bilingual in Spanish and English and has strong computer, management, and communication skills.

1.
6401 Eastridge Rd 505 Phone Cell (432­349­5435)
Odessa, Texas 79762 email: jronquillo73@gmail.com
Javier Ronquillo
Objective ​Looking for a position in customer service where my expertise in
organizational management can be used to make significant contribution to
furthering customer base​ and to utilize my skills that will challenge me to step into a
position that better serves my career goals.
Education GED
Noel Center At Odessa College
Professional CUSTOMER SERVICE / HOSPITALITY
Wyndham Garden 08/2013­06/01/2016
Experience Front Office Manager
• Handle Reservations
• Attend Guest Inquiries
• Overseeing and training the Front Desk personnel
• Scheduling of Front Desk Personnel
• Supervise work overloads during shifts
• Sales Assistant
• Managing promotions and rates for hotel
• Forecasting of the hotel occupancy
• Accounts Receivable
​La Quinta Inn 08/2011­08/2013
Experience Front Desk Manager
• Accounts Receivable
• Handle Reservations
• Schedule of Associates
• Employee Relations
• Night Audit
• Perform AGM duties in AGM’s Absence
• Front Desk Office
Languages Spanish and English Fluent
Qualifications Proactive, Computer Literate, Management Skills,
Energetic
References ​Alicia Valenzuela Receptionist 432 258 2877
Michael Morales Senior Staffing Manager 432 703 1454