Andrena M. LeBlanc is seeking a position in call centre work. She has over 16 months of experience working in call centres for HGS and Rogers. She has strong communication skills, is detail-oriented, and able to work well under pressure to meet deadlines. LeBlanc has advanced technical skills and experience with various call centre tools from her current role as a Business Wireless Technical Consultant at HGS-Rogers Canada.

1. Andrena M. LeBlanc
2160 Wiseman Crt. Mississauga, ON L5J 1P2
416-995-7623 • andrena.leblanc@gmail.com
Reliable and self-motivated individual looking to obtain a position in Call Centre work
SUMMARYOF QUALIFICATIONS
 16 months’ experience in call centre work forHGS andRogers
 Excellentlistenerwithanabilitytofollowdirection
 Experience inadministrative,financial,andotherorganizationalpositions
 Able toworkwell underpressure andmeettightdeadlines
 A detail-orientedindividual withexcellentoral andwrittencommunicationskills
 Critical thinkerwithexceptional problem solvingand researchskills
 Abilitytoworkindependentlyoras a memberof a team
 Polite employee whorespectsindividual andcultural differences
 Intermediateexperienceinblogwritingandsocial media
RELEVANT SKILLS & ACCOMPLISHMENTS
 Well versedinthe roles, policiesandproceduresforRogers BusinessService Delivery-Wireless
 Can workwithICM, Citrix,Vision21,Nova,Inform-You,andotherRogers’toolswithease
 Advancedknowledge of wirelessdevicesincludingAndroid,iOS,Blackberry,andWindowsphonesandtablets
 Exceptional computerliteracyskills;includingMicrosoftOffice programs,andvoice communicationsoftware
 Well informedaboutthe telecommunicationsindustryincludingitsvarioustrendsandkeyorganizations,including
Rogers
 Adeptat usingSkype,Google Hangouts,Vent,TeamSpeak,Mumble,andRaidCall
 HighproficiencyinMicrosoftWord,Google Documents, MicrosoftPowerPoint,Google Presentation,Microsoft
Outlook,MicrosoftAccess,MicrosoftExcel, andGoogle Spreadsheets
 Took coursesinComputerScience duringundergraduate degree
 Administratorof Adobe Connectvirtual meetingsoftware,includingmanagingmicrophone,camera,andall
communicationbetweenthe virtual attendeesandthe restof the meeting
 Good problemsolvingskills
EDUCATION AND TRAINING
HGS Canada Training Certificate May-June 2014
 Focus:RogersBSA WirelessTechnical Support
HGS Kentville, Kentville NS
Master of Arts 2012 – Present
 Major: Theology
Acadia University,WolfvilleNS
Bachelor Of Religious Education 2012
 Major: Arts and Biblical Studies
EmmanuelBible College, KitchenerON
First Aid & CPR-C Certificate 2008
RedCross,Ottawa, ON

2. Andrena M. Leblanc Page 2 of 2
WORK HISTORY
BusinessWireless Technical Consultant 2014-2015
HGS-RogersCanada,Kentville NS
Teaching Assistant
Acadia Divinity College, Wolfville NS 2013 – 2014
SalesClerk
Ruckwear, Toronto ON 2013
Produce Seller 2012
JesstaSalesCompanyLtd.,KantaON
Math Tutor 2012
AnitaBoles, KitchenerON
Event Specialist 2012
ASMMarketing,KitchenerON
Finance Officer 2010 – 2012
Emmanuel Bible CollegeStudentCouncil,KitchenerON
Advancement Assistant 2011
(Field Ed Student)
Emmanuel Bible College,KitchenerON
Administrative Assistant 2010
(Volunteer)
Emmanuel Bible College’sGlobalMissionsCommittee,KitchenerON
Social Media Student 2011
LifeSpringsChristianFellowship,WaterlooON
Maintenance Worker 2010
Emmanuel Bible College,KitchenerON
Administrative Assistant 2009 – 2010
(Field Ed Student)
House of Prayer forAll Nations,KitchenerON
Child Care Worker 2009 – 2010
GrandviewBaptistChurch,KitchenerON
Food Service Worker 2008 – 2010
(Volunteer)
WildCat Cafe,KitchenerON
References
Available uponrequest