The Smyth Career and Technology Center is hosting a no-cost customer service workshop on October 7th from 10am to noon to help businesses improve customer service. The workshop will teach participants how to build relationships with customers, understand the customer experience, and train frontline employees to provide great service. Register online or contact Becky Nave at People Incorporated.

1. Smyth Career and
Technology Center
Seven Mile Ford, VA
NO COST TO PARTICIPATE
Getting customers through the door requires good marketing.
Keeping them requires great service. Front line staff members can
make or break the customer experience, and here in our hometown,
we pride ourselves on our hospitality. We’re communities of good
people who care about each other and it shows in the way we do
business.
Every day the staff of your business can build the relationships that
let customers know they’re more than sales figures and create the
connections that will bring them back. We’re going to show them
how.
Bring your staff for an engaging discussion on great customer
service. We’ll build teamwork and work to understand the
customer experience, focusing on both internal and external
customers and leadership in the workplace.
 Identify why customer service is beneficial to your
bottom line for increasing sales
 Identify and practice positive behaviors that enhance customer
service skills
 Learn to treat your co-workers as your INTERNAL customers
 Give front-line employees the confidence and support they need
to shine as hosts
 Managers learn to lead by example
A Customer Service Workshop will be held AT NO COST on:
October 7th, at the Smyth Career and Technology Center in Seven Mile Ford, VA.
There will be a session from 10:00 am – Noon
Please register on line at: www.peopleinc.eventbrite.com
Or call Becky Nave at People Incorporated at 276.619.2243.