Akhil Chaturvedi is seeking a senior level position in tourism operations, customer relationship management, or hospitality. He has over 30 years of experience in tour operations, hotel reservations, and ensuring customer satisfaction. He has extensive knowledge of tourist locations in India as well as countries worldwide. His experience includes managing inbound and outbound tours, maintaining relationships with airlines and agents, and escorting groups within India and abroad.

1. BIODATA
Akhil Chaturvedi
E-Mail: akhilchaturvedi1957@gmail.com /
akhil.chaturvedi@rediffmail.com
Mobile: +91- 9810157010 / 9540410167 ~ Phone (R): +91-11-
22712871
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Seeking senior level assignments in Inbound / Outbound & Domestic
Tour Operations, Key Account Management / Customer
Relationship Management , Guest Satisfaction and Team
Development / Business Development / Administration /
Hospitality Industry & Liaison with an organization of repute in the
Travel Industry & Escorting FITs / Groups within India & Abroad.
Executive Summary
 A competent professional with over 30 years of experience in Tour
Operations, Key Account Management/ CRM, Guest Satisfaction and Team
Development in the Travel Industry.
 Earlier working with Clipper Tourism, head Office in Gurgaon.
 An excellent knowledge of various tourist locations in India, London,
Bangkok, Pattaya, Singapore, Hong Kong, Srilanka, Burma, Nepal, South
Korea, Bhutan, Indonesia and many more.
 Possess an excellent knowledge of tourist places in India.

2.  Expert in negotiating for the rates from various hotels & transport agents all
over India and some worldwide hotel chains.
 Instrumental in organizing travel tours of film units of Passage to India,
Jewel in crown, Gandhi and Lord Mountbatten and Mahaan etc. as a Senior
Executive of Trade Wings Ltd.
 Adept at dealing with the tourists in the Buddhist Sectors in India & Nepal.
Key Result Areas
Travel Operations
 Handling tasks such as domestic & international Hotel reservations.
 Managing & dealing with tour packages for better & enhanced operations.
 Managing a wide gamut of functions related to Hotel Reservations, Package Tours,
Car Rentals; making inbound as well as outbound travel arrangements.
 Maintaining and sustaining relationship with different Airlines, Consulates, Agents
and clients.
Key Account Management / Customer Relationship Management
 Identifying key/institutional accounts and strategically securing profitable
business.
 Coordinating Customer Service by interacting with clients, liaising with destination
agents & coordinating with concerned departments for problem resolution.
 Assisting clients in determining their itineraries & travel plans, as well as offering
them most competitive travel solutions.
 Ensuring customer satisfaction by seeking constant feedback, thereby maintaining
successful relationship with the customers.
Guest Satisfaction

3.  Ensuring maximum guest satisfaction by closely interacting with guests to
understand their requirements & customizing products & services to meet their
needs.
 Implementing policies & procedures in the operating systems and motivating the
front line staff to deliver 100% Guest Satisfaction.
 Reviewing & interpreting market trends / client feedback to attain the business
strategies.
Professional Experience
Escorting Groups on our own for Buddhist places since July 09 till
Now.
Direct assigned from Indonesia.
Clipper Tourism Pvt. Ltd., Delhi, Delhi since September 08 till
31st June 09.
Manager (Inbound Tours)
Chand Tours Pvt. Ltd., Delhi, (USA based company)
May’08-Aug’08
Senior Manager (Inbound Tours)
Achievements:
 Proficiently helped the company in developing the inbound tours from USA.
Alisha Travels Pvt. Ltd. (An IATA Company)
Mar’04-Apr’08
Senior Branch Manager & (Inbound Tours)
Achievements:
 Actively handled the Athletics Groups of players in India.
 Efficiently escorted the cricket teams in India almost from all the countries.

4.  Bagged several awards from the airlines as well as from the tourism boards
from time to time for creating the target business and for the best
operating team.
Part Time Assignments
Self Business Mar’96-Mar’04
Freelance Faculty & escorted several tours
Achievements:
 Successfully escorted many important and prestigious groups from U.K., U.S.A.,
and France, Holland, Korea and Indonesia & many other countries.
 Efficiently escorted cricket teams from countries such as India, Pakistan, West
Indies, Australia & UK.
 Successfully handled many English / Hindi movie units in India like Jewel in crown,
Lord Mountbatten The last viceroy of India, Gandhi, Trishule, Mahan etc.
 Take classes of tourism related in various institutes like skyline and other
university, Tim etc.
Previous Experience
Sharp Travels (I) Ltd. (IATA Company) Manager (In-bound Tours & Admin)
Jan’92-Mar’96
Right Away Travels, London Manager Tours Oct’86-Dec’91
United Travel Service (International) Pvt. Ltd. Tour Executive
Dec’85-Sep’86
Trade Wings Ltd., New Delhi Executive Tours
May’78-Nov’85
Academic Credentials
1977 Master of Arts (Psychology) from Agra University with first division

5. Other Assignments
 Freelance Consultant with several organizations and travel agencies as part time
job.
 Worked as Visiting Faculty at F.A.C.E. (First Academy for Career Enhancement) for
Diploma Course recognized by ASTA (American Society of Travel Agent) for tourism
classes.
Training / Workshops Attended
 Attended the Workshop on Tourism and Travel Entrepreneurship jointly organized
by FICCI, Ladies Organization & Ministry of Tourism Govt. of India and Indian
Institute of Tourism and Travel Management, for which the certificate has been
awarded by President FICCI Lady’s organization and Additional Director General
Ministry of Tourism, Government of India.
Extra Curricular Activities
 NCC ‘C’ Certificate holder with senior under Officers Rank.
 Attended the National Service Scheme Camp.
 Scouting Certificate as Group Leader & also bagged a certificate of St. John
Ambulance Association in Hissar.
 Represented college team in Football, as a member of the team.
 Participated in quizzes & debates organized under the auspices of college and won
laurels.
Computer Literacy
Internet, Microsoft Office, Good hold on Computer.
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Personal Details
Date of Birth: 5th
January 1957

6. Address: C-134, East End Apartments Co-operative
Group Housing Society,
Mayur Vihar Phase-I Extn,
Opp. New Ashok Nagar Metro Station,
Delhi – 110096 [INDIA]
Linguistic Proficiency: English, Hindi, Punjabi
Passport Number: G 2767654
Date of Issue: 29 / 06 / 2007
Date of Expiry: 28 / 06 / 2017
Place of Issue: Delhi [INDIA]