Tanvi Rithvik Vinekar Née is seeking a position as a travel consultant. She has over 5 years of experience in travel and customer service roles. Most recently, she worked as a senior helpdesk coordinator for Rail Europe India, where she handled customer inquiries and reservations for European rail passes and trains. Prior to that, she was a corporate travel counselor at Carlson Wagonlit Travel, where she received an excellence in performance award, and arranged travel for various corporate clients. She is proficient in travel industry software programs like Galileo and Amadeus, and has several diplomas and certifications in travel management and air cargo.

1. Tanvi Rithvik Vinekar Née: Tanvi Kishore Mallapur
Local Address:
B79/1 Pandurangashram, 8th
Main,
near 19th
Cross, Malleshwaram
Bengaluru, Karnataka 560055
Phone: 9620107418 (Bangalore)
Date of birth : 13th
Aug 1986
Permanent Address:
E/1 Anandashram Co-op. Housing Soc.
Shamrao Vithal Marg, Grant Road (E),
Mumbai 400007
Phone: 9004234794 (Mumbai)
E-Mail: tanveemallapur@gmail.com
Objective
Professional, with good communication skills, customer service skills and experience, seeking a position of travel consultant.
Experience
Rail Europe India Pvt. Ltd. Jan 2013 – Nov 2014
Senior Helpdesk Coordinator:
 Handle all telephonic and walk-in enquires,
 Providing customers with rail passes,tickets and seat reservations for trains in Europe.
 Handling product-related queries of travel agents all around the world.
Carlson Wagonlit Travel Oct 2010 – Dec 2012
Corporate Travel Counselor
 Responsible for travel arrangements: train or air tickets, hotel booking, local transportation etc. using GALILEO.
 Responsible for providing travel guidance according to the clients’ requirement and budget.
 Placed in different in-plant assignments with Corporates like Rolta, Monsanto, L’Oreal, HDFC, Siemens, Standard
Chartered, Castrol, UTV.
 Excellence in Performance Award in Q1 2011.
TCeS – TransContinental E-services Apr 2009 – Aug 2010
Guest Service Professional
 An independent BPO company, which is part of the Jetair Group of companies
 Answer phones and respond to airline customer requests.
 Identify, research, and resolve airline customer issues.Follow-up on airline customer inquiries not immediately resolved.
Awards
Excellence in Performance, Q1 2011 May 2011
Carlson Wagonlit Travel

2. 2
Education
Hotel Excellence!
Travel Agent Training Program
Marriott April 2011
Diploma:
IATA/UFTAA Consultant Course
IATA Training &
Development Institute
March 2010
Computerised Reservation System –
AMADEUS
IITC Jan 2010 – Feb 2010
Diploma in International Air Cargo
Management
IITC Feb 2010 – May 2010
Diploma in International Airlines and Travel
Management.
IITC Oct 2009 – Mar 2010
STAR Alliance Programme KUONI Academy 18th May 2009
GALILEO – Computer Reservation System
Training
KUONI Academy 5 Jan 2009 – 16 Jan 2009
Post Graduate Diploma In Travel and Tourism
Management
KUONI Academy Jun 2009
BA in English - New Course : Travel and
Tourism Mgt
SNDT Women’s University,
Mumbai.
Apr 2008
Skills
Experienced in working with reservation systems:
 Hands-on experience with reservation and ticketing software: GALILEO.
 Familiar with theory of competing ticketing software such as AMADEUS, Sabre.
 Experience with use of Carlson Desktop software and general office applications such as Word and Excel.
Key Responsibilities handled include tasks associated with Travel desk:
 Arranging flights, insurance and accommodation,
 Sending out tickets to client, collecting and processing payments,
 Advising clients on travel arrangements, handling complaints and refunds,
 Maintaining customer relationships and following up on inquiries, requests and changes in schedules.
Languages : Mother tongue : Konkani. Fluent : English, Hindi, Marathi. Basic knowledge of German, French.