The document discusses how technology will transform universities by 2020. It outlines several major shifts including (1) changing information ecosystems for networked learners due to ubiquitous connectivity and social media, (2) new literacies becoming required to navigate these environments, and (3) big data and the "internet of things" leading to an "exaflood" of information. It suggests universities will need to adapt to students being more self-directed learners who capture diverse inputs and rely on feedback from their networks.