Michelle Jackson is a corporate professional with over 20 years of experience in health insurance and customer service. She seeks a position that utilizes her skills in facilitation, management, relationship building, and supporting company missions. Her resume outlines extensive experience in enrollment, project management, vendor management, and training administration for large health insurance companies.

1. Michelle Jackson
Michelle Jackson
19 Royal Tern Ln · Palm Coast, Florida 32164
Cell: (904) 614-8511 · MichelleJJackson23@gmail.com
Professional Summary
Corporate professional and detailed oriented change agent with excellent collaboration and relationship
building skills. My goal is to secure a position that will capitalize on my facilitation and management
strengths, as well as supporting the company’s mission.
Knowledge, Abilities & Attributes
 Analytical and Marketing
 Strategic Organizational Planning
 More than 20 years’ experience in health
insurance/industry
 More than 20 years customer service
experience
 Strong oral and written communication skills
 Strong attention to details skills
 Presentation Skills
 Project Implementation Lead
 Exceptional problem resolution abilities
 Excellent interpersonal skills
 Proven Leadership & Management skills
 More than 20 years Project Management
& Vendor Management
Professional Experience
2016-2017 Florida Health Care Plans, Holly Hills, Florida
Large Group Enrollment Specialist
 Responsible for serving approximately 31,000 Commercial Members with
enrollment of applications for adds, termination for new employees, retirees and
COBRA continuants
 Determining eligibility for coverage and pharmacy benefits for 81 Commercial
Accounts
 Increased efficiency in reporting for dedicated account for 9,000 enrollees
 Managing special projects to bring alignment to corporate initiatives
 Developed presentations that clearly identified gaps in processes and provided
resolutions
2015-2016 First Coast Multi-lines Insurance Agency
Insurance Consultant
 Achieved sales objectives and goals
 Liaison for customers with issues regarding claim processing due to product
enrollment
 Pioneered new areas of sales for company by providing education and resources
 Increased territory revenue in 1st year
 Secured the base business and opened new business

2. Michelle Jackson
2006- 2014 Florida Blue, Jacksonville, Florida
Product Manager, Clinical Information Exchange
 Implemented multiple projects which achieved a savings of 2.7 million
 Managed the completion and compliance of Companion Guides
 Manage and facilitate negotiations and timeframes with external vendors
 Responsible for measuring the outcomes of product being launched in support
of the programs initiatives
 Facilitator for Provider-Facing monthly meetings this forum identify and resolve
all educational opportunities and pain points for internal areas and providers
 Building and maintaining strong relationships with internal and external partners
 Exceeded all goals by 25% annually
 Developed sustainable provider uptake on assigned e-capabilities
2001-2006 First Coast Service Options, Inc., Jacksonville, Florida
Training Administrator
 Coordinated 56 outreach events for the education department; Developed
supplemental training materials (i.e., agenda, evaluations, flyers)
 Responsible for creating and maintaining Standard Operating
Procedures(SOP)
 Prepared contracts, reviewed proposals and RFP’s, and coordinated contract
approvals
 Manages project planning and activities associated with the rollout of corporate
initiatives and the adoption of technical solutions in a provider/physician setting
 Coordinate with other departments and divisions to improve processes and
bring alignment with corporate goals and ISO 9000
 Planned, provided appropriate level of decision making, conducted analyses,
problem solved and removed barriers
 Trained, developed and mentored new staff
Education
Florida Community College
Professional Development
Florida Community College
Project Management
Marketing
Presentation Skills
Universityof North Florida
Effective Business Writing
Steven Covey(Facilitator)
7 Habits of Highly Effective People
Lessons In Leadership
National Association of Event Planning
Certified Event Planner
215- Insurance License Blue Cross Blue Shield of Florida
Six Sigma