1. Sheila R. Dillon
210 West Third Street | Brocton, IL 61917
(217) 419-6421 | sheila.r.dillon@gmail.com
https://www.linkedin.com/in/sheila-dillon-0b665b1a
Summary of Qualifications:
 Veteran Leader / Manager
 Critical thinking, problem solving and strategic decision making skills
 Proficient in team member recruitment, training, coaching, positive discipline and termination
when needed
 Organized and efficient record keeping and communication skills
 Experienced in event facilitation for groups and organizations of all sizes
 Customer service expert, with a desire to solve all problems in a positive manner
 Proven ability to successfully work well with volunteers, peers, vendors and the public
 Adept at project management and scheduling
 Knowledgeable in auditing processes and procedures: policy-oriented
 Skilled with budgeting, forecasting, and controlling costs
Volunteer Experience:
Shiloh Booster Club Hume, IL
Founder / President August 2001 – Present
 Recruit and empower volunteers
 Organize and facilitate events
 Maintain and revise by-laws
Education:
Lake Land College Mattoon, IL
Associate of Science, A. S. – Business Administration January 2016 - December 2017
 Completing degree while working full-time
 Member of Phi Theta Kappa Honor Society
 GPA 3.464 / 4
University of Illinois Urbana, IL
Field of Study – Psychology August 1988 – June 1990
Work History:
International Society of Arboriculture Champaign, IL
Credential Maintenance and Compliance Manager August 2015 – May 2016
 Prepared and completed policy audits and maintenance
 Handled appeals, complaints and ethics violation cases, and assisted with logo and trademark
Violations
 Organized and facilitated business meetings and events
 Acted as staff liaison for various committees and groups
 Managed continuing education process for credential holders
 Maintained ANSI accreditation to ISO standards
 Handled escalated phone support for credentialing customers
 Maintained and managed appropriate staff
 Assisted Director of Professional Development as the facilitator for one-time projects

2. Sheila R. Dillon
210 West Third Street | Brocton, IL 61917
(217) 419-6421 | sheila.r.dillon@gmail.com
https://www.linkedin.com/in/sheila-dillon-0b665b1a
FedEx Office Print Center Champaign, IL
Center Manager June 2006 – August 2015
 Prepared and completed operational and financial auditing
 Wrote and completed action plans
 Assisted team members in goal setting and skill development
 Provided exceptional customer service, including problem solving
 Took complex orders, provided pricing information, and performed consultative selling with
customers
 Handled multi-line phones and assisted customers with ordering products over the phone
 Maintained, managed and trained appropriate staff
 Set priorities for projects and provided leadership to team members
 Completed daily, monthly and quarterly paperwork and financial reporting
 Planned day to day activities and scheduled staff accordingly
 Responsible for audit preparedness in financial and other areas
Country Junction Newman, IL
Cook June 2003 – August 2005
 Prepared meals to order in an efficient manner
 Organized ingredients and resources, and prepared foods
 Worked in conjunction with staff members to serve customers quickly and efficiently
Casey’s General Stores Tuscola, IL
Store Manager July 1996 – June 1997
 Handled daily bookkeeping and accounting
 Controlled inventory, ordering and stocking
 Maintained, managed and scheduled appropriate staff
 Trained staff in Customer Service standards and enforced same
 Oversaw all store operations
 Assisted District Manager in opening new locations
Stanley J. Clark, Inc. Paris, IL
Store Manager June 1989 – June 1996
 Controlled inventory, ordering and stocking.
 Responsible for daily accounting and banking.
 Maintained, managed and scheduled appropriate staff.
 Responsible for daily bookkeeping and accounting procedures.
 Trained staff in Customer Service standards and enforced same.
 Oversaw all store operations.