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RAC "Smackdown" Library Assessment Project at Dewey
The document provides information about the RAC Smackdown III conference at the New York Libraries are Innovation event on November 4, 2016 at the Saratoga City Center Room 2B. It introduces the hosts and gives details about the agenda which includes presentations and discussions on effectively marketing library services to students, conducting student consultations and instruction, and assessing library programs. Presenters will share their experiences implementing new strategies at the University at Albany libraries. The document encourages attendees to share, listen, and learn from each other's stories.
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RAC "Smackdown" Library Assessment Project at Dewey
- 1. RAC Smackdown the IIIrd NewYork Libraries are Innovation NYLA Conference │ November 4, 2016 │ Saratoga City Center Room 2B Great Things Happen in 3s!
- 2. Your Hosts Mary JeanJakubowski Library Director Buffalo & Erie County PL jakubowskim@buffalolib.org AKA “One of Western New York’s Most Influential People” Claudia Depkin Library Director Haverstraw King’s Daughters PL cdepkin@rcls.org AKA “the Mother of our Country”
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- 4. Annual Conference ElaineLasda New York Library Association Associate Librarian Friday, November 4, 2016 University at Albany elasdabergman@albany.edu
- 5. • Graduate LevelUsers • Spectrum of Student Sophistication • Commuter Campus • Staff Attrition
- 6. • Market ServicesEffectively • Reach Students at Points of Need • Maximize Student/Librarian Interactions • User-focused Service Model
- 7. • Students only •Demographics • On Campus? • Perceived Skill Level? • Instruction & Help Preferences? • Triggers for Contacting Library/Librarian?
- 8. • 90%+ UsingLibrary Resources & Services – (REMOTELY) • 89% Extremely, Very, or Confident Searchers • Want Subject Expertise, not General Reference
- 9. • New Strategy –Play to Existing Student Expertise – Focus on One-on-One Consults/Instruction – Use Technology to Meet/Teach Remotely – Welcome Day Event – Contextual Chat Reference
- 10. • Fall 2014– Fall 2015 – # Consults DOUBLED • September 2015 – June 2016 – 110 Total Consults – 1 appointment per 14 FTEs • 100+ Students Reached on Welcome Day Fall 2016
- 11. Consults by WebConferencing Integration in Disciplinary Curricula Assess/Market to Faculty & Adjuncts Persona-Based Marketing
- 12. Elaine Lasda elasdabergman@albany.edu Dewey GraduateLibrary, University at Albany http://slideshare.net/librarian68
- 13. Share Listen Learn Stories of RocklandCounty Brian Jennings Local History Librarian, New City Library bjennings@rcls.org
- 14. HRVH.ORG– ESLN -DP.LA -Fullinterviews are uploaded to HRVH.org via the Southeastern New York Library Resources Council. -Through the Empire State Library Network our metadata is added to the Digital Public Library of America at http://dp.la where we can see the connections between our local history and national history.
- 15. Walter Luther I spentmost of my summers at my grandfather's, which was in Sandy Fields in Harriman State Park. I enjoyed that immensely. It was wild and free.
- 16. Harry Waitzman 1927-2016 I wantedto be a fish man just like my father and he told me you’re not going to become a fish man, you’re going to become a doctorlawyer!
- 17. Listen to ourstories soundcloud.com/rocklandroom
- 18. What’s next? -More diversityof interviewees -More training for volunteers and staff -Partnerships with schools in use of interviews Listening to oral histories at the Clarkstown 225th anniversary exhibit opening at the Town Hall
- 19. Geoffrey Kirkpatrick Library Director BethlehemPublic Library geoff@bethpl.org Cool Stuff We Like (and we thought you’d like them too!)
- 20. Bethlehem Public Library •School district public library immediately south of Albany • Service population of 28,500
- 21. Wifi at theBethlehem Town Pool • Worked with the town Parks and Recreation Department to provide wifi to residents at the largest town park o All school district residents are eligible to utilize the town pool, though there is a cost to enter pool area itself o Ensure that wifi signal would be available to those not paying to enter the pool area o Park entrance not restricted
- 22. Wifi at BethlehemTown Pool (cont.) • Intergovernmental Cooperation o Equipment, installation, and internet service provided by BPL They let us drill a lot of holes in their building! o Space and electricity provided by town Parks and Rec
- 23. Marketing Our Servicesat the Pool
- 24. Elm Avenue ParkWifi Coverage
- 25. Dero Fixit Station •Proximity to the Albany County Rail Trail saw an increase in the number of bicycles at the Library • Simple repairs available 24/7 • Partner with local bike shop to teach people how to use the tools available
- 27. Cell Phone &Tablet Charging Station • Originally installed in the hallway; then moved into the Library proper • Alleviates nervousness about leaving electronics while using the Library
- 30. Cellular Wifi Hotspots •We thought these were neat
- 32. NOPL GOES MOBILE Kate McCaffrey LibraryDirector Northern Onondaga Public Library kmccaffrey@nopl.org
- 33. Challenges: • Increasing interestin getting out of our buildings – lots of invitations • Feeling that we had “hit the walls” in terms of growth • Staff struggled with transporting and setting up tables, dealing with canopies, hauling materials • Presentation felt stodgy – difficult to stand out in the crowd!
- 35. Initial Cost $54,160 Truck$21,730 Custom Body $24,181 Wrap $ 1,834 Furnishings/accessories $ 4,476 Technology $ 1,100 Ongoing costs…gas, maintenance, insurance, staffing, materials
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- 38. Where can wego? • Parks • Senior residences • Williams Beach and Oneida Shores • Town of Cicero Family Movie Nights • Camp Out Night • Health & Wellness Festival • North Syracuse Community Festival • Cicero Chamber Festival • Town of Clay Easter Egg Festival
- 42. When Did WeBuild this Wall? Removing barriers to library access Jennifer Palmer Schlossberg, Librarian Head of Access and Circulation Services Tompkins County Public Library | Ithaca, NY | www.tcpl.org jschlossberg@tcpl.org | 607.275.1554
- 43. • Took thereins at the end of 2013 • Restrictive policies made it difficult for staff to give good customer service • Couldn’t move ahead with new services if we were failing at supplying the most basic service – issuing library cards Razing the Walls
- 44. Children in FosterCare • Denied cards because they did not have a financially-responsible adult to sign the registration card • Acknowledge that these children deserve access to their public library • Worked with the Department of Social Services Policy: http://tcpl.org/libinfo/rules-policies- foster-child-card.php
- 45. Children with Two Residences •Recognize various family structures • Library should not be another obstacle for a child • Ease tensions between households Policy: http://tcpl.org/libinfo/rules-policies- minors-with-two-residences.php
- 46. Babies Belong atthe Library • Collaboration among all 6 public libraries in Tompkins County and the Family Reading Partnership • Wanted families with noisy babies and nursing needs to feel welcome • Infants born at Cayuga Medical Center in Ithaca, NY receive their “Baby’s First Library Card” along with a bag of reading-related resources prior to being discharged • Babies born at home, or families adopting babies, can pick up their card and bag at any of the six libraries in Tompkins County. • Fine-free board books
- 47. Other community members noweligible for library services: • People (18 and over) living in a residential program • Adults (18 and over) and their children living in a homeless shelter • Young adults (13-17) living in a group home • Young adults (13-17) who need a card to access WiFi for their ChromeBooks
- 48. Thank you! Jennifer Schlossberg,Librarian Head of Access and Circulation Services Tompkins County Public Library Ithaca NY jschlossberg@tcpl.org www.tcpl.org
- 50.
- 51. The PULISDO ILEADTeam PULISDO = Public Library System Director Organization of New York State
- 52. The Goal To developa standardized framework for trustee education curriculum to be deployed through the public library systems of New York State.
- 54. The Results 5 custommodules launched (April 2016) : ● The Basics of What Every Trustee Should Know ● Legal Issues for Libraries ● Financial & Fiduciary Responsibilities ● Planning & Advocacy for Library Sustainability ● Seven Habits of Highly Effective Boards
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- 57. Yay Team! Team HATSenjoyed working together so much many of the team members are now working together on other statewide projects: • Mini-Webinars for Trustees for the New York State Library • Committee to Review NYS Minimum Standards • Sustainability Initiative of the New York Library Association
- 58. Sincerely, Team HATS Rebekkah SmithAldrich Coordinator for Library Sustainability Mid-Hudson Library System rsmith@midhudson.org
- 59. School Library WritingCenter Dr. Timothy Horan Library Media Specialist Hauppauge High School horant@hauppauge.k12.ny.us
- 60. I Wrote theBook on School Library Writing Centers…Literally! • It’s was published recently by Libraries Unlimited (an imprint of ABC-CLIO) • It contains everything you want to know about School Library Writing Centers …but were afraid to ask! • And best of all, it’s well written. You’ll love it. I promise.
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- 62. The Five Mainstaysof the School Library Writing Center: 1. It is located in the school library. 2. It is open during the day, and after school. 3. The majority of instruction is performed by students (peer tutors). 4. It is modeled closely on the university writing center paradigm. 5. The school librarian is the sole director, and is also a tutor (Horan 10).
- 63. What is aWriting Center? • It’s a place where students can go to receive assistance with writing assignments • Multiple sessions per assignment work best • The goal of a writing center is NOT to “fix” papers… • The goal is to create writers
- 64. What do WritingCenters do? • They perform peer tutoring • They use the form of the “one-on-one writer’s conference” • They assist students in all phases of writing, from initial brainstorming, to successive drafts, to final editing
- 65. What do WritingCenters NOT do? • They don’t write papers for students • They don’t “fix” papers • They don’t allow “drop offs” • They don’t “proofread” • They don’t guarantee high grades
- 67. Join my School LibraryWriting Centers Forum! • It’s Free! It’s Fun! It’s Educational! • I’m the Owner and Moderator • I will Respond to You Directly • You can also Chat with Each Other • It’s a Continuation of my Books • Here’s the URL: http://slwc.freeforums.net/
- 68. Rochester International Academy Library’s Makerspace Storytelling AutonomousCirc Julianne Wise Library Media Specialist Rochester International Academy Rochester City School District julianne.wise@rcsdk12.org
- 69. RIA Library: Patron Overview •We serve 350 students in grades Kindergarten through 12th grade. • All of our students are new arrivals to the country and speak low incident languages. • Approximately 95% of our students have refugee status. • Many arrive with interrupted or no formal education. Meet Our RIA Library Patrons! https://youtu.be/WjxSp6hS0Lw
- 70. Makerspace – to– Go: Narrowing the Digital Divide • Many students with limited formal education are working hard to adapt to our reliance on the written word but are very comfortable learning in a three- dimensional setting. • A “makerspace” is a physical space that contains shared resources and is devoted to hands-on invention and creation. • Makerspace-to-Go is shared by all Rochester City School District libraries and was funded by Rochester Public Library’s Harold Hacker Fund. • It includes a Makerbot Mini Replicator 3d printer, Lego Mindstorms EV3 robotics kit, Rubix cubes, tangrams, magnetic poetry and origami paper.
- 71. Makerspace – to– Go: Outcomes • Students’ language acquisition is fostered as they enthusiastically write and speak English while collaborating on makerspace projects. • Experience with the shared makerspace inspired RIA teachers to obtain funding for RIA’s own permanent makerspace. • Teachers are now collaborating in a collegial circle as they creatively integrate these new resources into instruction.
- 72. Storytelling Festival: Targeted CollectionDevelopment • The Rochester City School Library System sponsors an annual Storytelling Festival for students attending private and public schools in Rochester. • Students selected culturally relevant stories from our highly diverse library collection that includes many bilingual folktales and fairy tales. • We had a very successful year with five well- prepared participants who earned four winning trophies for RIA.
- 73. Autonomous Circulation: Building ConfidentPatrons • Most of our students have not experienced a library prior to coming to RIA. Many of them have lived with limited access to information. • New arrivals are immediately taught our highly structured library procedures in their first language so they can begin to independently navigate the library resources. • Pictures remind students of procedures so those at the pre-literacy level can participate in our library culture. • This is one way we begin to acclimate our students to the freedoms we enjoy here in the United States.
- 74. Bernard Margolis State Librarianof New York AKA “the Wise One” Closing Comments
Editor's Notes
- #14 Purpose is to collect stories from local residents, specifically senior citizens. The average age of our interviewees is around 84. The oldest was 103, Barney Shiner (we interviewed three people over the age of 100).
- #15 Many other organizations have effective oral history programs, most notably NYPL and White Plains Public Library. Ours is unique for our tie-in with regional and national databases of historical information. Our collection is also notable for the full-text searchable transcripts that are included there.
- #50 Our team focus is to develop a standardized trustee education framework to facilitate knowledge creation amongst public library trustees in New York State. Our goal is to increase the confidence of system staff to provide regional trustee education which in turn will increase the confidence of the trustees within their system. The education framework will be developed for System staff with input and feedback from key community stakeholders. Our team firmly believes in tapping into the collective wisdom in the New York Library Community and will be working to collect feedback from all stakeholders.
- #51 6,000+ Public Library Trustees in New York State 23 Public Library Systems that produce trustee education Regular turnover of trustees on boards Increasingly regulatory environment in New York State for public libraries Increase in audits of libraries by the Office of the State Comptroller
- #52 Last but definitely not least, I would like to introduce the HATS TEAM from left to right: Our team leader, Rebekkah Smith Aldrich, Coordinator for Library Sustainability at the Mid-Hudson Library System Ron Kirsop, Assistant Director at the Pioneer Library System Grace Riario, Assistant Director at the Ramapo Catskill Library System Lisa Erickson, Communications, Advocacy and Outreach Librarian at the Nioga Library System Jennifer Ferriss, Assistant Director at the Southern Adirondack Library System Amanda Travis, Member Library Liaison at the Onondaga County Public Library
- #56 Two-day, in-person meet-up of System staff (September 2016) who provide trustee education: To help library systems think about trustee education in alternative ways To support library systems in their current trustee education practices To introduce the HATS curriculum to system trainers To introduce the flexibility in customizing and applying the HATS curriculum
- #57 November 2016 Agenda Item for PULISDO: Statewide endorsement of the HATS Curriculum Deployment of custom training sessions throughout the state Evaluation process to judge usefulness of product 2017 Statewide Trustee Educator Cohort Meet-up