This document discusses best practices for serving parents and children ages 0-12. It recommends identifying the client group's culture, goals, and community stakeholders. Needs are determined through interviews, focus groups, and surveys of parents, children, and stakeholders like educators. International guidelines emphasize facilitating access to information, literacy, and lifelong learning. Examples describe implementing curriculum support, information literacy, and digital literacy programs. The conclusion states that understanding client goals helps determine needs and allows libraries to act as a resource bridge for success.