This document discusses the need for libraries to better meet the needs and expectations of their patrons and communities in the digital age. It provides examples of how some libraries are innovating their services and spaces to become more accessible, engaging, experiential and community-focused by embracing new technologies, hosting creative programs, partnering with local organizations, and making their resources easily available online and through mobile apps. The document advocates that libraries shift from just being places of information to becoming sites of collaboration, creation and experiences tailored to their specific communities.

2. It Ain’t Hip, Happening or Hot: Why Gen-Xers Think You'reIrrelevant and What to Do About It http://www.delicious.com/afewsocks/oilcity

4. So I went on to explain in less freaky terms that what I enjoyed about providing customer service was the opportunity to connect with other people, if only briefly, and possiblymake their day just a little brighter. Regardless of the specific transaction (reference, pizza, dress shirts, prescriptions), I was also (or primarily) giving them a little bit of myself. Kindness. Caring. Service. -Peter Bromberg

5. “ The library is the sweet spot. ” Michael Porter ( LibraryMan )

8. “ Libraries should be about the people they’re for, not about the services we think they need. ” Barbara Fister, GustavusAdolphus College, MN

9. Library core values should match customer and community core values. Do yours?

11. Embrace and Drive Change

12. Create Fun and a Little Weirdness

13. Be Adventurous, Creative, and Open Minded

14. Pursue Growth and Learning

15. Build Open and Honest Relationships with Communication

16. Build a Positive Team and a Family Spirit

17. Do More with Less

18. Be Passionate and Determined

19. Be Humble Rad­i­cal Trust in Patrons and CustomerConnection

20. Managers at Zappos are encouraged to spend 10 to 20 % of their personal time with workers outside the call center.

21. Librarians have made retrieval and accuracy a god – disregarding what users’ preferences are -Chrystie Hill Inside Outside and Online: Building Your Library Community

22. “Please don’t tell me that Wikipedia isn’t a real encyclopedia or one that can’t be trusted. It is sure good enough to help me learn what I need to learn – which is how to quickly Take a bunch of facts and turn them into a new and useful idea” -Seth Godin

24. Views

25. and ideas freely posted online by strangers virtually

26. With Google and wikipedia research is fast and fuss-free

28. “We want to get freshmen in the door, showoff our space, and hopefully make them feel comfortable. Let them see that we are approachable and not stogy. We want to set the bar high and raise their expectations of what the library is or can be.” -Brian Matthews the Ubiquitous Librarian

29. Poker? Why not?

30. Deliver my materials to my doorstep.

32. No cell phones (really?) No Patrons. Simple.

33. Millenialssend and receive 100s of texts a day

34. Your library should have an app & u shdofr txt alerts!

35. Make it unbelievably to Use Your Library EASY

36. We need to offer content not bound by physical containers – Michael Porter

37. I want things to work and work well…If it’s hard to use, limited in weird ways or doesn’t haveinteresting-to-mecontent, I’m gone – Michael Stephens

38. These images were produced by Queens Library. Design by Interactive & Print Designer: Laura E. Sgambati. Concept by Chief Marketing Officer: James A. Keller.

39. These images were produced by Queens Library. Design by Interactive & Print Designer: Laura E. Sgambati. Concept by Chief Marketing Officer: James A. Keller.

40. These images were produced by Queens Library. Design by Interactive & Print Designer: Laura E. Sgambati. Concept by Chief Marketing Officer: James A. Keller.

44. I want to start my own business. Is the library where I go for help?

45. NationalNovelWritingMonth 170,000

48. We Live in an Experience Economy Do you offerTransactionsor Experiences?

49. Expand Our Chance to Participate

51. Over 400 million people use Facebook

52. Facebook

53. Interaction and Engagement Is your social media presence full of announcements? or personality? Don’t be the library, be a person.

54. Be Yourself.

55. Seth Godin:Libraries are no longer places for obscure books. The web is that. Libraries are places to organize the community. “ ”

57. 60%

58. Is this the message you want to send?

59. Or this?

60. Or…something like this? Johnson County Public Library

61. Look! A person! A real live person!

62. Look! Ways to Connect in Other Places!

63. Or even better, this?

64. Not only a real live person, but a cool, hip young, non-white person!

65. Look! Something to DO here!

69. Add you OWN event? Whaaa?

72. Does this link content heading tweet answer What can I do here? What can I do next? Why should I care? - David Lee King

73. Show Your Face

74. We don’t trust you. We think you’re weird.

75. Shift from sites of informationto sites of collaboration input creation

77. NY Public Library has 80,000 Followers

78. HashtagsYo!

79. What the %#&$* is THAT?

80. Txt Reference FAIL First Public Library Chat App

81. Natural Language not Dewey

82. Collection developmentWhere To Go for the Good Stuff

83. Tailor what you offer .

86. No one owns these in my county.

89. $4500

90. 1 in 10 Americans use an eReader. 1 in 10 Are likely to get in in the next 6 months. Where are you on ebooks?

94. Is he really saying that lots of people visited Overdrive’s service … but a whopping 80% didn’t check anything out??? Cause that’s what it sounds like to me. And if so … Well, that’s because Overdrive is SO VERY HARD TO USE. -David Lee King

95. If I think it’s broken, it’s broken – Seth Godin

96. Thank you. Come Again.

97. Some people don’t wanttochat, be known, have a conversation(though some do!)

98. be more of a good cocktail party host. Thor Muller, Get Satisfaction .com

102. I eat at home with your books (I also read on the beach and in the bathtub!) So let me, no, encourage me to do it at the library can you say café?

103. Like, gawd, let me pay online already!Click here to donate

104. Be a CSA Pick Up

106. DIY How to Make Homemade Hard Cidar Or Homebrewing

107. Curbly

108. Ikea Hacker

110. Communal hybrid of a public library inside a pub

111. Your Computer Classes SuckWhere are the classes on:

112. Lake Placid Public Library Compost Bins and Programs around Sustainable Agriculture

113. First Time Home-Buyers

114. Power of the Unexpected Doing things together creates community. CRAZY Michael Wesch

116. Art Inspires Activism: Teens Use Digital Media to Respond to Gulf Oil Spill at Chicago Public Library

117. Book Club over drinks at the bar? Yes and Yes

118. Give Them What They Want

119. Take a Look at the Apple Genius Bar

121. Online Interviews with Bloggers/Authorslike7 impossible Things Before Breakfast

122. Trivia Night!

123. LOOK to see what’s happening. What are people doing? Where are people going? Go there. Or bring it in.

126. 6 Web Celebrities You’ve Never Heard Of and should keep an eye on

127. Dooce

128. Cory Doctorow

129. Seth Godin

130. ReeDrummond The Pioneer Woman

131. Frank Warren

132. MaxwellGillingham-Ryan

133. Technology Entertainment Design

134. Our time would be better spent observing the core needs of our communities and thinking of exciting ways to meet them. And here’s the kicker: while access to information seems likely to be a core need for some time to come, checking materials in and out of a library may not. -Aaron Schmidt (Library Journal)

135. By Flickr user Courosa

136. Libraries were designed in one era we are now in a DIFFERENT era

139. I want libraries in all our formats, expressions and efforts to be places where we can experience our real lives more fully–with support and unflappable acceptance. –Tony Tallent

140. So I went on to explain in less freaky terms that what I enjoyed about providing customer service was the opportunity to connect with other people, if only briefly, and possiblymake their day just a little brighter. Regardless of the specific transaction (reference, pizza, dress shirts, prescriptions), I was also (or primarily) giving them a little bit of myself. Kindness. Caring. Service. -Peter Bromberg

142. http://www.delicious.com/afewsocks/oilcity beesonk@einetwork.net