A brief presentation to be given on Wednesady (10 December 2009) at the "Mobile Payment, Remittance & M-Commerce Africa 2009" conference in Accra, Ghana (http://www.magenta-global.com.sg/MPRMC/)

1. Rabo Mobiel (Holland) & NMB Mobile (Tanzania)Mobile Banking & Payments Development

2. About Rabobank / Rabo Mobiel Rabobank NL: 3,7 mln internet banking customers, 7 mln customers overall 180 local banks and 1400 locations NL population: 16,5 mln Strong loyalty, broad national customer coverage, key segments: consumers and small business Tradition of innovation Rabo Mobiel Started in mid-2005, market launch in Nov 2006 Postpaid/prepaid, ZZP, all customer segments, regions. 2 Roles: MVNO and Mobile Financial Services Incubator

3. Rabobank International & Rabobank Development

5. AAA rating (Moody's, Standard & Poor's), top-15 world financial institution

6. Year-on-year, Rabobank ranks with the best bank website, customer service centre, CRM implementation, marketing and sponsorship programmesWith such strong performance, was starting Rabo Mobiel a risky proposition?

7. NL Mobile Marketplace (2009) – MNOs

8. NL Mobile Marketplace (2009) – MNO Brands

9. NL Mobile Marketplace (2009) – many choices Telecombination

10. Breakdown of Different Types of NL Mobile Players Mobile Operators & Branded Offers Full Consumer-Facing MVNOs acquired in 2008 Service Providers/ Resellers B2B MNVEs ESPs(via MVNEs) Telecombination ESPs (independent)

11. A Few MVNO Models Telephony Cheap (SIM only, large bundles, no-frills, VoIP) Target segments (youth, minorities, cheap international destinations) Cheap roaming (multi-IMSI, international players) Leverage point-of-sales locations or distribution Existing telecommunications retailers Strong retailers in other branches Alternate distribution channels Leverage powerful brand Reinforce core business in other areas M2M/network utilisation

13. Rabo Mobiel in the Marketplace

14. Rabo Mobiel in the Marketplace

15. Rabo Mobiel and Local Rabobank Partners

16. Rabobank GSM MVNO Telecommunications Services Mobile Internet Access Mobile Content, Information & Media Portals and Self-Care Value-Added Bank Product Banking “On the Go” Premium Product / Combination Communications Channel for Local Banks, Members and Customers Mobile Incubator Product/Business Development for Mobile Financial Services and Products Launch of Remote and Contactless Payments and Partnerships Mobile Knowledge Centre NFC, Consumer Behaviour & UsabilityEncryption, Mobile Business Rules Mobile Low-Value Payments Standards, Retail/Consumer Acceptance, Security, Sustainability

17. Rabobank GSM MVNO & Value-Added Bank Product Great, Core Mobile Telecommunications Product Rabobank Values – trust, security, quality, easy-to-use services, cooperative value Online Self-Care Environment Secure Mobile Banking Commitment to Applications Innovation (Mobile Financial Services)

18. Rabo Mobiel High-Level ESP Architecture Core ESP business maintained in-house, e.g. billing, customer management and support, sales and marketing. Telco with MNO, which provides telco services, switching, core, transmission and radio network, some VAS. Close Rabobank partnership and cooperation with local banks, but Rabo Mobiel is an independent company - for speed, innovation, customer experience trials CUSTOMER SERVICE BACK-OFFICE IN-BOUND HELPDESK LOGISTICS DELIVERY RETURNED GOODS REPAIRS INFRASTRUCTUREOTA, WAP, VAS PARTNERS SYSTEMS SUPPORTIT SUPPORT NUMBER PORTABILITYLAWFUL INTERCEPTION CONTENT PARTNERS MNO

19. Rabo Mobiel Milestones

20. Rabobank Banking & Payment Innovation 2006 – Open Mobile Internet (OMI) programme launched 2006 – Rabo Mobile launched (world’s first bank MVNO) 2007 – Rabo Schoolbank NFC Cashless Schools 1981 – First ATM in NL 2007 – Rabobank / Rabo Mobiel NFC Trials Kick-Off 1994 – 1st web portal www.tref.nl 2008 – Mobielbankieren up to €50k (RR) 1986 – Pin Retail PoS 1996 – Internetbankieren launched 2009 – NFC Payments Roll-Out 1989 – Telebanking 1980 1990 2000 2010 2008 – SMS Betalen Launched 1995 – “Rabofoon” IVR Banking 2007 – MiniTix SMS 1999 – 1st bank WAP site launched (mmm.rabobank.nl) 2005 – Rabo tv 2003 – Mobielbankieren on i-Mode 2004 – Mobielbankieren launched on Vodafone Live!, Orangeworld, T-zones 2004 – MiniTix Online Launched Rabo Mobiel B.V. 2006 2007 2008 Postpaid Launch Prepaid Launch 30 Banks Online Orange -> KPN 120 Banks Online MIB 6.0 (OMI) MIB 4.1 (RR) SMS Betalen Launch Launch of Segment Packages C1000 NFC Trial Diergarde Blijdorp NFC Ticketing MyOrder Terrace Betalen MKB/ZZP Youth Postpaid Retail Launch NFC Trials: Coca-Cola, FEBO 180k + customers Senioren Retail Launch 100k + customers AH To-Go Trial

21. A few trials and products 2007-2009 4 1 2 3 5 8 6 7 11 12 10 9 13

22. MiniTix Online (2004-06), MiniTix SMS (2007), SMS Betalen(2008), MiniTix NFC (2008-09) SMS Betalen: Launch of P2P payments directly to/from MSISDNs, Java midlets, iPhone application, online website, MiniTix Merchants (2008) Mobile Applications Projects Customer bank account

23. NFC Mobile Ticketing: DiergaardeBlijdoorp (2008-09)NFC Fietsenstalling: Eindhoven, Tilburg (2008-09) Mobile Applications Projects NFC Cashless Schools: kassa’s and vending, ASH, HHS/Redbird (2007-09)NFC Cantina Trials & Roll-Out: Carian/MiniTix (2008-09) RabobankRotterdam NFC Vending Trials: Coca-Cola, FEBO (2007-08) NFC Mobile Domestic Debit Card and Shopping Tool: C1000 (2007-08)

24. Mobile Terrace Payments: MyOrder at various locations (2008-09) Mobile Health: StichtingDiabeter, Health Agency, Achmea (2008-09) Mobile Applications Projects Albert Heijn To-Go NFC Shopping: Amsterdam Amstel (2008-09) MiniTix Mobile Merchants: SMS Betalen Java Midlet (2008-09) Mobile Parking: Park-Line (2007)Rekeningrijden: with Rabobank (2008-09)

25. Rabobank Mobile Banking Mobielbankieren enables transfers to known parties and payments up to €50.000 with Random Reader Saldo Direkt provides 1-click account balances on all your accounts Rabofoon telephone banking (IVR) SMS Alerts for banking, transfers, payments, telco spending alerts Mijn Mobiel telecommunications spending alerts, history and invoices Rabo Financial Services Portal with financial services info., current stocks and financial news WAP WAP IVR SMS SMS WAP WAP WEB

27. Case Study: NMB mobile NMB: National Microfinance Bank Ltd. (Tanzania) 1,3 mln customers Consumer and small-business focused Dedicated to providing sustainable, viable access and direct financial services. Proud of our history of support for Tanzanians of all income levels, government and businesses. Close By Extensive network with 130+ branch locations and 200+ ATMs nation-wide. Branch network designed to cover minimally 80% of Tanzanian districts. Empowering Entrepreneurs Paying special attention to micro, small/medium-sized and rural business. Tanzanian agriculture is close to our heart (KILIMO KWANZA). We play a roll in all parts of the supply chain.

28. NMB Innovation and Milestones We continue to launch new services that respond to our customers’ needs for modern banking tools. ATM Money Transfer NMB Personal Account: ATM Roll-Out Begins Internet Bankingfor Corporates 100 ATMs within 1 Year NMB SMS Salary Alerts TanescoLuku Payment via ATMs Vodacom Airtime via ATMs 2006 2007 2008 2009 NMB Business Account NMB TPDF Account 85.000 SMS Salary Alerts Users NMB Bonus Account IPO: NMB Welcomes 27.000 new Shareholders! 200 ATMs within 2 Years NMB Wisdom Account (pensioners)

33. NMB Mobile Goals Virtualisation / new product and channel for the NMB portfolio and its customers Commitment to convenience and lifestyle choices of customers Customer requirement-driven, not technology-pushed Queue length reduction (branch, ATM) Innovation and strengthening the NMB brand Profitability

34. NMB mobile Easy-to-use NMB mobile banking and payments for all NMB customers (USSD) Features the most desired consumer applications: Balance Inquiry Mini-Statement Money transfers to any NMB account Tanesco Luku Prepaid Electricity Purchase Vodacom and ZAIN Prepaid Airtime Top-Up NMB Services like ATM card block, settings Works with NMB Personal Account, TPDF Account, Student Account, Wisdom Account Simply dial *155*66# to access No need to fill-in forms or visit an NMB branch to sign-up, simply dial *155*66*123# NMB mobile 1. Balance Enquiry 2. Mini-Statement 3. Money Transfer 4. Prepaid Services 5. Other Services 6. Help

37. Thank You Dan Armstrong Takashi Mobile dan.armstrong@takashimobile.com +31 652 085 071