- National Microfinance Bank Ltd is dedicated to providing sustainable financial services and access to Tanzanians across all income levels and businesses, especially micro, small, and medium enterprises. - It has an extensive network of over 130 branches and 200 ATMs nationwide to serve over 80% of Tanzania's districts. - The bank emphasizes convenience, trust, and affordability through modern tools like mobile banking, internet banking, 24/7 services, and low fees.

2. Customer-Focused Dedicated to providing sustainable, viable access and direct financial services. Proud of our history of support for Tanzanians of all income levels, government and businesses. Close By Extensive network with 130+ branch locations and 200+ ATMs nation-wide. Branch network designed to cover minimally 80% of Tanzanian districts. Empowering Entrepreneurs Paying special attention to micro, small/medium-sized and rural business. Tanzanian agriculture is close to our heart (KILIMO KWANZA). We play a roll in all parts of the supply chain. National Microfinance Bank Ltd.

3. Convenience Financial services that are easy-to-understand and easy-to use Banking when and where our customers want to requires new banking tools, 24/7 and on-the-go Trust Continued focus on security, reliability, integrity, customer service and communication Modern banking gives our customers more control over their finances Banking innovation empowers Tanzanian consumers and businesses Affordability Cost-effective access to financial services brings modern banking to more Tanzanians Mobile banking saves our customers time and money NMB Services Strategy

4. We continue to launch new services that respond to our customers’ needs for modern banking tools. NMB Innovation and Milestones 2006 2007 2008 2009 ATM Money Transfer NMB SMS Salary Alerts NMB Business Account NMB Personal Account: ATM Roll-Out Begins NMB Bonus Account NMB Wisdom Account (pensioners) Tanesco Luku Payment via ATMs Vodacom Airtime via ATMs IPO: NMB Welcomes 27.000 new Shareholders! NMB TPDF Account Internet Banking for Corporates 100 ATMs within 1 Year 85.000 SMS Salary Alerts Users 200 ATMs within 2 Years

6. NMB mobile Launch Features Easy-to-use NMB mobile banking and payments for all NMB customers Features the most desired consumer applications: Balance Inquiry Mini-Statement Money transfers to any NMB account Tanesco Luku Prepaid Electricity Purchase Vodacom and ZAIN Prepaid Airtime Top-Up NMB Services like ATM card block, settings Works with NMB Personal Account, TPDF Account, Student Account, Wisdom Account Simply dial *155*66# to access NMB mobile 1. Balance Enquiry 2. Mini-Statement 3. Money Transfer 4. Prepaid Services 5. Other Services 6. Help

7. Sign-up directly from your Vodacom or ZAIN mobile phone. No need to fill-in forms or visit an NMB branch. Simply dial *155*66*123# Select your language (Swahili or English) Identify yourself by entering your Account Number and ATM PIN number Select your new NMB mobile PIN (your own choice) and re-confirm it Congratulations - you're ready to use NMB mobile! Dial *155*66# to start using NMB mobile immediately! Simple Signup

8. No registration fee, no monthly fee. Per-transaction fees only: The convenience of accessing banking services wherever and whenever a customer wants. USSD works on almost every phone, white travelling or travelling internationally. Customer support via the new NMB mobile Call Centre (dial 15566). NMB mobile Benefits Balance Inquiry 100 TSH Mini- Statement 200 TSH Money Transfer 300 TSH Tanesco Luku free Vodacom & Zain Airtime free

9. Generous support for NMB mobile was provided by Financial Sector Deepening Trust (FSDT). NMB mobile is a new service of National Microfinance Bank Ltd. Tanzania. More information can be found on http://ww.nmbtz.com or by calling the NMB mobile Call Centre at “15566”