Michael Robinson is a results-oriented district manager with over 20 years of experience in customer service, sales, and strategic leadership. He has a track record of exceeding revenue and profit goals while managing teams and accounts. Robinson is skilled in project management, budgeting, process improvement and developing staff. His most recent role is as a project manager providing foundation repair solutions to commercial, residential and government clients.

1. Professional Summary
Core Qualifications
Accomplishments
Experience
MICHAEL ROBINSON
39212 Oak Glen Road, Oak Glen, Ca. 92399 | H: 909-797-6733 | C: 909-255-5005 | mikeroutine@gmail.com
A results oriented, accomplished District Manager with track record of successful strategic /
tactical leadership. Effective under pressure with ability to multi task and remain focused
while exceeding goals. Customer-focused with Client Services / sales experience and
excellent organizational, time management and presentation skills coupled ability to travel
on short notice. Six Sigma trained manager with impressive communication skills who can
develop and motivate staff through recognition and accountability. Also expert in complete
P&L, customer and account generation/retention, logistics (cycle count), performance
metrics, six sigma process, inventory and vendor management.
Strong interpersonal communication
skills
Performance Metrics tracking using
DMAIC
P&L Plan and Forecast
Human Resources Management
Team builder and natural leader
Margin improvement through cost
reduction/improved revenue.
Collaborative
Conflict Resolution
Sales Closing
Six Sigma DMAIC / trained.
Computer: Microsoft Excel, Word,
Powerpoint, Outlook, AS400, Oracle
CMS, MAC os, IBM DB2 QMF, Khalix,
SalesForce.com, Improveit!360.
Exceeded the 2013 Revenue Margin Goal of 35.4% at 43.6% (8.2%) at close of August
2013.
Exceeded the 2011 revenue goal of 31.4% at 35.1% (profit goal of $1,691,393 actual
$1,995,172)
Acted as one of 10 new District Managers for a new start up "Barrier Division" which
required hiring and training new vault technicians, establishing new P&L objectives,
realignment of technician assignments, and introduction of Six Sigma performance
tracking methods.
Team of The Year 2004 for best performance metrics and financials.
Team of the Year 2007 for best performance metrics and financials.
Point Project Manager on electronic lock transition on Bank of America ATM's which
resulted in staff and cost reduction of 35%.
Appointed to Vice President and District Manager Field Service Bank of America on
August 1, 2001.
May 2014 to CurrentProject Manager / Consultant
Eaglelift Inc － Rancho Cucamonga, Ca.
Provide building and infrastructure soil/foundation settlement solutions for
commercial, residential and public sector customers including but not limited to
Department of Transportation, Cal Trans and City / State entities.
Solutions include lifting and stabilizing building foundations, public and private
roadways through the use of the Uretek 486 Geo-polymer coupled with helical and
push piers where and when applicable.
Provide the customer base with"one stop solution" for all foundation / soil settlement
issues.

2. Education
Other Skills
Jul 2009 to Dec 2014District Solutions Manager
Diebold Inc － Suite, CA
Managed 30 Full Time Vault/Lock Technicians in California, Arizona, Nevada and
Hawaii.
Responsible for P&L, performance metrics, customer service review, customer
contract renewal, vendor / sub.
contractor, management and inventory management.
Significant customer base includes but not limited to Chase, Bank of America, Wells
Fargo Bank, Bank of Hawaii and the US Postal Department.
Feb 2008 to Jul 2009Customer Relationship Manager
Diebold Inc － CA
Responsible for service maintenance contract renewal for Regional Banks and Credit
Unions in California, Nevada and Arizona.
Met with Regional Financial Customers in California, Hawaii, Nevada and Arizona to
ensure overall customer satisfaction was met and provide solutions ongoing.
Worked in tandem with Diebold Sales staff in presenting customers with options on
their ATM, Alarm and Vault maintenance contracts while at the same time drive
reduced contract discounts in an effort to improve revenue.
Received EXCEEDED rating on performance review for this period.
Was promoted to District Solutions Manager 7/2009.
Feb 2001 to Feb 2008Customer Service Manager
Diebold - 402 S. Milliken Suite D － CA
Managed 20 second line atm, alarm and vault technicians while managing 15 first line
ATM Servicers and First.
Line Supervisor.
Responsible for complete P&L, performance metrics and customer meetings and
satisfaction.
Received Exceeded rating on performance review and promoted to Customer Service
Manager 2/2008.
Feb 1994 to Feb 2001VP District Manager
Field Services Bank of America － San Bernardino, CA
Managed 12 second line atm, alarm and vault techs and 8 first line atm servicers.
Responsible for performance metrics, customer meetings and cost control.
Appointed to VP in August 2001.
Bank of America's Field Services Division and staff were acquired by Diebold Inc in
2001.
Telecommunications
Pasadena City College － Pasadena, CA, USA
Telecommunications Obtained Class 1 FCC license.
High School Diploma
Royal Oak High School － Covina, CA, USA
KPI (key performance indicators), Inventory control (cycle counts), Negotiation (contract
renewal and sales), multi tasker, calm under pressure, intuitive nature, positive, likable but
firm demeanor.
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