recent resume

1. Kathleen M. Thomas
(440) 225-7700: Kathleenthomas.0815@gmail.com
SUMMARY OF QUALIFICATIONS
Project manager focused on product knowledge and sales support manager with an extensive background
in workflow, IT/telecommunications, teamwork and training. Result driven with a focus on customer
relationships and sales aided by strategic planning. Detail oriented by creating efficiency methods to ensure
client satisfaction. Equipped to handle changes in scope,budget or deadlines. Skills include:
 Pre-sale & Post-sale
support
 eCRM database processes
 Leadership &
Audit
 Teamwork
Training
 Management
 Process Improvement
EXPERIENCE
Legal Assistant / Law Offices of Michelle K. McGuire – Cleveland Jun 2014 –
Current
 Procure documents, maintain client privacy during account review and analysis
 Prepare the invoicing, accounts payable and accounts receivable for the law firm
 Serve subpoenas also court documents into various courthouse departments in expedited fashion
 Documentation and database management
Project Manager / KTS – Elyria Jun 2008 –
Sep 2014
 Project manager for 6 different AT&T Solution Provider sales firms, including 15 sales agents with customer
base in both USA and Canada
 Prequalify business market customers for AT&T sales under products of voice, data, internet, long-distance,
 wireless, VPN, MPLS and more
 Improved processes for sales representatives by including an entire sales package at contract release time
reducing the sales cycle by 1-2 weeks
 Ensure accurate customer product design, delivery and billing with thorough review of presale forms
reducing rework and lost productivity
 Increase renewal opportunities by preparing weekly sales & status activity reports, monthly invoices and
YTD annual reports
 Actively participate in day to day management by answering calls,conducting conference calls and
joining technical assurance interviews with IT managers or client vendors with AT&T
 Cross trained 4 project members creating a competent back office staff for clients. Considered a valued
resource at customer appointments and actively participate in Telecom Partner Expos

2. Provisioning Center Team Leader / Telemarc Concepts – Columbia Station Feb 2002 -
Jun 2008
 Responsible for handlingbasic through advanced voice/data circuit presale documents, contracts and
provisioning support workflow throughout installation and turn-up
 Trained back office sales support staff of up to 20+ employees. Training included flow charts, custom
software demos, power point presentations and creating company training procedural binder
 Customer service experience includes providing sales agents with quotes and advised them to go with
best promotions. Followed up post-sale to have the client’s invoice match the contracted rate as there
were times that AT&T did not apply the contracts properly
 Other duties include audits, posting discrepancies and transmitting alternate channel commission reports
for AT&T Resellers, Vendor conference calls and sales funnels for AT&T Channel Management
EDUCATION:
Kent State University Bachelor of Business Administration in Business Management GPA
3.95
ACTIVITIES AND AWARDS:
 Co-owned and managed NLP, an investment property company, prior to forming KTS.
 501c3 volunteer in organizations within sports, education and Lorain County communities.