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KATHY G. MILLER
KEY SKILLS
Strong Leadership & Management Skills
Prioritization & Organizational Skills
Cross-functional Collaboration
Dispute Resolution
Effective Communication
ERP Systems-Oracle,Epicor/P21,GreatPlains,Apogee
MicrosoftOffice (Word, Excel, PowerPoint, Outlook)
PROFESSIONAL EXPERIENCE
WOMACKMACHINE SUPPLYCOMPANY-FARMERSBRANCH, TX
Assistant Credit/CollectionsManager,2007 to Present
Responsible forleadingthe CreditandCollectionsDepartmentinamannerthat will increase sales
volume,contributetothe profitof the company,reduce riskandprompt collectionof Accounts
Receivable.
Key Results:
 Manage all aspectsof creditand collectionsactivitiesforarevenue base of $25M (500
active accounts).
 Credit Management responsibilities include: recommendations for credit limit, risk rating
adjustments, and order release approval.
 Partner with Sales and branch personnel to resolve customer disputes.
 Update, create, and review policies and procedures pertaining to credit and collections.
 Manage an outsourcing program and cost structure to manage chronic delinquencies to 3rd
party provider.
 On site Customer visits to build relationships and negotiate payments
 Lead, train and mentor the credit department staff in the performance of their daily duties
and responsibilities to optimize performance and personal growth.
 Analyze delinquent accounts and prepare reports on bad debt and high risk accounts and
recommendations for resolution to Controller.
 Accomplishments: New ERP Systemimplementation,creditcardprocessing,collectiontools;
credit exposure, tax exemption audits, electronic invoicing, web invoicing.
 Memberof the Oracle implementationteam. Responsible foremployee masteryof Oracle
modules and data extraction for reporting purposes and customer research and dispute
resolution.
.
MERRITT HAWKINS,IRVING, TX
CollectionsManager, 2005 to 2007
Managed a team of five CollectionSpecialistfocusedonreducingdelinquencyfora physician searchand
consulting firm.
Key Results:
 Hired,trained,andmentoredthe collectionsstaff inthe performance of theirdailydutiesand
responsibilitiesin fastpacedenvironment. Performedannual reviewsandterminations.
 Collaborated with internal cross-functional teams and customer base to resolve collection issues /
customer disputes to meet delinquency, collection, and DRO/DSO targets.
 Served on the implementation team to migrate the Great Plains software.
 Responsible for reducing, tracking and reporting delinquency, writing policies and procedures,
account reconciliations and research.
METRON TECHNOLOGY
Accounts Receivable,CollectionsandCredit Analyst2004-2005
Responsible for collection of commercial accounts for a wholesale distribution company.
Key Results:
 Managed creditreview, establishcreditlimitsandpropose alternate billingoptionswhencredit
termswere denied.
 Responsible forreviewingaccountsandcreditholds.
 Reconciledaccountsand disputes
 Servedasback up for AccountsReceivable
CITICAPITAL/GE FLEET SERVICES
Manager of Account Resolutions2000-2004
Managed a team of 12 Account Resolution Specialists focused on reducing leasedautomobile
portfolio delinquencies.
 Led collection efforts that resulted in reducing the 30-day delinquent accounts
by $22M (30%) and 90-day delinquent accounts by $9.7M (45%).
 Trainedand supervised bankruptcy specialist responsible for reviewing, tracking
and providing documentation to local counsel and issues relatedto the
bankruptcy process.
 Reduced loss exposure by tracking collateral and generating monthly status
reports to senior management.
 Receivedcertificate from CitiCapital's President in recognition of departmental
control incentives that eliminatedover $6 million in unapplied funds.
 Reviewedand monitored team’s effectiveness by producing monthly reports on
delinquency reduction to senior management.
 Worked with legal counsel regarding credit and collection issues on national
account clients.
 Handled staffing, conducted performance appraisals, promotions, salary
recommendations and terminations.
Assistant Manager-Account Resolution/Accounts Receivable (1996-2000)
Account Resolution Specialist (1994-1996)
License and Title Specialist (1993-1994)
PROFESSIONAL DEVELOPMENT
Principles of Business Credit Basic Financial Accounting
Financial Statement Analysis
Credit Business Association Certification
ASSOCIATIONS
Corporate Coordinator -Meals on Wheels, North Texas Food Bank, volunteer Camp
John Marc. Member of NACM-National Association of Credit Management

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Resume 3 30 16

  • 1. KATHY G. MILLER KEY SKILLS Strong Leadership & Management Skills Prioritization & Organizational Skills Cross-functional Collaboration Dispute Resolution Effective Communication ERP Systems-Oracle,Epicor/P21,GreatPlains,Apogee MicrosoftOffice (Word, Excel, PowerPoint, Outlook) PROFESSIONAL EXPERIENCE WOMACKMACHINE SUPPLYCOMPANY-FARMERSBRANCH, TX Assistant Credit/CollectionsManager,2007 to Present Responsible forleadingthe CreditandCollectionsDepartmentinamannerthat will increase sales volume,contributetothe profitof the company,reduce riskandprompt collectionof Accounts Receivable. Key Results:  Manage all aspectsof creditand collectionsactivitiesforarevenue base of $25M (500 active accounts).  Credit Management responsibilities include: recommendations for credit limit, risk rating adjustments, and order release approval.  Partner with Sales and branch personnel to resolve customer disputes.  Update, create, and review policies and procedures pertaining to credit and collections.  Manage an outsourcing program and cost structure to manage chronic delinquencies to 3rd party provider.  On site Customer visits to build relationships and negotiate payments  Lead, train and mentor the credit department staff in the performance of their daily duties and responsibilities to optimize performance and personal growth.  Analyze delinquent accounts and prepare reports on bad debt and high risk accounts and recommendations for resolution to Controller.  Accomplishments: New ERP Systemimplementation,creditcardprocessing,collectiontools; credit exposure, tax exemption audits, electronic invoicing, web invoicing.  Memberof the Oracle implementationteam. Responsible foremployee masteryof Oracle modules and data extraction for reporting purposes and customer research and dispute resolution. .
  • 2. MERRITT HAWKINS,IRVING, TX CollectionsManager, 2005 to 2007 Managed a team of five CollectionSpecialistfocusedonreducingdelinquencyfora physician searchand consulting firm. Key Results:  Hired,trained,andmentoredthe collectionsstaff inthe performance of theirdailydutiesand responsibilitiesin fastpacedenvironment. Performedannual reviewsandterminations.  Collaborated with internal cross-functional teams and customer base to resolve collection issues / customer disputes to meet delinquency, collection, and DRO/DSO targets.  Served on the implementation team to migrate the Great Plains software.  Responsible for reducing, tracking and reporting delinquency, writing policies and procedures, account reconciliations and research. METRON TECHNOLOGY Accounts Receivable,CollectionsandCredit Analyst2004-2005 Responsible for collection of commercial accounts for a wholesale distribution company. Key Results:  Managed creditreview, establishcreditlimitsandpropose alternate billingoptionswhencredit termswere denied.  Responsible forreviewingaccountsandcreditholds.  Reconciledaccountsand disputes  Servedasback up for AccountsReceivable CITICAPITAL/GE FLEET SERVICES Manager of Account Resolutions2000-2004 Managed a team of 12 Account Resolution Specialists focused on reducing leasedautomobile portfolio delinquencies.  Led collection efforts that resulted in reducing the 30-day delinquent accounts by $22M (30%) and 90-day delinquent accounts by $9.7M (45%).  Trainedand supervised bankruptcy specialist responsible for reviewing, tracking and providing documentation to local counsel and issues relatedto the bankruptcy process.  Reduced loss exposure by tracking collateral and generating monthly status reports to senior management.  Receivedcertificate from CitiCapital's President in recognition of departmental control incentives that eliminatedover $6 million in unapplied funds.  Reviewedand monitored team’s effectiveness by producing monthly reports on delinquency reduction to senior management.  Worked with legal counsel regarding credit and collection issues on national account clients.
  • 3.  Handled staffing, conducted performance appraisals, promotions, salary recommendations and terminations. Assistant Manager-Account Resolution/Accounts Receivable (1996-2000) Account Resolution Specialist (1994-1996) License and Title Specialist (1993-1994) PROFESSIONAL DEVELOPMENT Principles of Business Credit Basic Financial Accounting Financial Statement Analysis Credit Business Association Certification ASSOCIATIONS Corporate Coordinator -Meals on Wheels, North Texas Food Bank, volunteer Camp John Marc. Member of NACM-National Association of Credit Management