This document provides a quick overview of the key elements required for ISO9001:2015 certification for small businesses. It outlines that leadership must take responsibility for and promote the quality management system. Planning includes determining risks, objectives and managing changes. Support requires maintaining infrastructure, monitoring resources, developing knowledge and ensuring competencies. Operations entails planning, implementing and controlling processes for products and services. Performance is evaluated through monitoring, measurement, audits and management reviews to find opportunities for improvement.

1. Quick guide to
ISO9001:2015
For small business owners

2. Overview
 This guide gives you a quick
overview of the ISO9001:2015
standard
 It is aimed at small business owners
who want to understand broadly
what they need to do in order to
become ISO9001:2015 certified

3. Leadership
 As a small business owner you already show leadership and
commitment by wanting to invest in ISO9001 certification
 This part of the standard also wants you to show that you:
 You take responsibility for your Quality Management System
(QMS)
 Promote and communicate the QMS
 Ensure you have resources needed to implement and
maintain the QMS and support other managers
 Ensure that the policies and objectives are established
and are compatible with strategic direction of company

4. Planning
 You need to determine the risks and opportunities in your
business
 You need to create quality objectives
 You need to show how you plan to achieve the objectives
 You need to plan changes to the QMS

5. Support
 The infrastructure and environment will be suitable to
provide and maintain the QMS
 You need to monitor and measure resources including
equipment for calibration
 Organisational knowledge such as knowledge gained from
experience shall be determined
 Determine the necessary competencies of management
and employees
 Communicate and make people aware of QMS
 Documented Information will be necessary for showing
the effectiveness of QMS and needs to be controlled

6. Operation
 You need to plan, implement and control processes
 Communicate with the customers and determine
requirements for your product or service
 Design and develop your product and service by:
 Planning your deign and development
 Determining inputs, controls, outputs and changes
 You need to control externally provided processes,
products and services
 Your product or service provision shall be controlled
 Release of your products and services shall be planned,
verified and validated
 Non-conforming outputs need to be controlled

7. Performance Evaluations
 You need to determine what needs to be monitored and
measured and the methods for doing so
 Customer satisfaction needs to be monitored
 You need to analyse and evaluate data from your
monitoring and measurement activities.
 Internal audits need to be carried out
 Management reviews need to be carried out.

8. Improvement
 Opportunities for improvement shall be determined
 Non-conformities shall be dealt with appropriately
 The root cause of non-conformities shall be identified
 You must improve the suitability, adequacy and
effectiveness of QMS

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