SlideShare a Scribd company logo
Quality Management
» QUALITY - DEGREE TO WHICH A SET OF INHERENT CHARACTERISTICS
FULFILS REQUIREMENTS.
» CUSTOMER SATISFACTION – CUSTOMER’S PERCEPTION OF THE
DEGREE TO WHICH THE CUSTOMER’S REQUIREMENTS
HAVE BEEN FULFILLED.
» QUALITY MANAGEMENT -- CO-ORDINATED ACTIVITIES TO DIRECT AND
AN ORGANISATION WITH REGARD TO QUALITY.
Quality Management
» QUALITY CONTROL –PART OF QUALITY MANAGEMENT, FOCUSSED ON
FULFILLING QUALITY REQUIREMENTS.
» QUALITY ASSURANCE – PART OF QUALITY MANAGEMENT, FOCUSSED ON
PROVIDING CONFIDENCE THAT QUALITY
REQUIREMENTS WILL BE FULFILLED.
Quality Management
PRINCIPLES OF QUALITY MANAGEMENT
» TO LEAD AND OPERATE AN ORGANISATION SUCCESSFULLY, IT IS NECESSARY TO
DIRECT AND CONTROL IT IN A SYSTEMATIC AND TRASPARENT MANNER.
» MANAGING AN ORGANISATION ENCOMPASSES QUALITY MANAGEMENT
AMONGST OTHER MANAGEMENT DISCIPLINES.
» EIGHT QUALITY MANAGEMENT PRINCIPLES WHICH FORM THE BASIS OF A
QUALITY SYSTEM , ARE INDICATED IN THE NEXT SLIDE.
Quality Management
EIGHT PRINCIPLES OF QUALITY MANAGEMENT
» CUSTOMER FOCUSSED ORGANISATION
» LEADERSHIP
» INVOLVEMENT OF PEOPLE
» PROCESS APPROACH
» SYSTEMS APPROACH TO MANAGEMENT
» CONTINUAL IMPROVEMENT
» FACTUAL APPROACH TO DECISION MAKING
» MUTUALLY BENEFICIAL SUPPLIER RELATIONSHIPS
.
Quality Management
USE P- D- C- A APPROACH FOR QMS
ACT PLAN
CHECK DO
Quality Management
FIVE PHASES OF ADVANCED PRODUCT QUALITY PLANNING
1.PLAN AND DEFINE PROGRAM
2. PRODUCT DESIGN AND DEVELOPMENT
3. PROCESS DESIGN AND DEVELOPMENT
4 .PRODUCT AND PROCESS VALIDATION
5. FEEDBACK ASSESSMENT AND CORRECTIVE ACTIONS
S
.
N
O
.
FEATURES REQUIRED AVAILABLE ADHERED ACTION REQUIRED
1 CONTROL PLAN
2 OPERATION
STANDARD
3 GAUGES
4 STATUS OF GAUGE
CALIBRATION
5 STATUS OF
FIXTURE
CALIBRATION
6 STORAGE
FACILITY FOR
GAUGES &
FIXTURES
CHECK LIST FOR QA SYSTEM
PAGE 1 OF 2
S.
N
O.
FEATURES REQUIRED AVAILABLE ADHERED ACTION REQUIRED
7 PROCESS
CAPABILITY
Cpk<1.33 1.33<=Cpk <=1.67 Cpk>1.67
NO. OF
CHARACTERSTICS
8 NO. OF CONTROL
CHARTS IN
OPERATION
9 CUSTOMER
COMPLAINTS
TRACKED NOT TRACKED CA TAKEN
FAILURE MODE
OCCURRENCE
CA EFFECTIVENESS
10 OPERATOR OWNER
SHIP
TRACKED NOT TRACKED OJT
11 RESPONSE TIME
FOR CLOSING NCR
< 48
HOURS
> 48 HOURS
100 %
CHECK LIST FOR QA SYSTEM
PAGE 2 OF 2
THANK YOU

More Related Content

What's hot

Obstacle to tqm
Obstacle to tqmObstacle to tqm
Obstacle to tqm
Fahad Sattar
 
High quality Administration Software (QMS)
High quality Administration Software (QMS)High quality Administration Software (QMS)
High quality Administration Software (QMS)
Elmore08McCann
 
Culture of quality workshop - Qualsys Training Workshop
Culture of quality workshop - Qualsys Training WorkshopCulture of quality workshop - Qualsys Training Workshop
Culture of quality workshop - Qualsys Training Workshop
Qualsys Ltd
 
Team Based Migration
Team Based MigrationTeam Based Migration
Team Based Migration
mastersunconsulting
 
39635837 iso-9001-2008-awarness
39635837 iso-9001-2008-awarness39635837 iso-9001-2008-awarness
39635837 iso-9001-2008-awarness
sride01
 
Organization For Quality
Organization For QualityOrganization For Quality
Organization For Quality
Henmaidi Alfian
 
Lecture of TQM
Lecture of TQMLecture of TQM
Lecture of TQM
Zubair Memon
 
Quality management system improve your performance
Quality management system improve your performanceQuality management system improve your performance
Quality management system improve your performance
Five Splash Infotech Pvt. Ltd.
 
Elements Of Tqm Framework
Elements Of Tqm FrameworkElements Of Tqm Framework
Elements Of Tqm Framework
simply_coool
 
TQM
TQMTQM
Tqm Slides
Tqm   SlidesTqm   Slides
Tqm Slides
yashpal01
 
Quality circle
Quality circleQuality circle
Quality circle
Akash Patel
 
POM
POMPOM
Resume
ResumeResume
Quality Management Principles Become CEO Management Practices!
Quality Management Principles Become CEO Management Practices!Quality Management Principles Become CEO Management Practices!
Quality Management Principles Become CEO Management Practices!
Phi Jack
 
Departmentation in Management
Departmentation in ManagementDepartmentation in Management
Departmentation in Management
AMALDASKH
 
Phil Stevens Brochure
Phil Stevens BrochurePhil Stevens Brochure
Phil Stevens Brochure
philstevens
 

What's hot (17)

Obstacle to tqm
Obstacle to tqmObstacle to tqm
Obstacle to tqm
 
High quality Administration Software (QMS)
High quality Administration Software (QMS)High quality Administration Software (QMS)
High quality Administration Software (QMS)
 
Culture of quality workshop - Qualsys Training Workshop
Culture of quality workshop - Qualsys Training WorkshopCulture of quality workshop - Qualsys Training Workshop
Culture of quality workshop - Qualsys Training Workshop
 
Team Based Migration
Team Based MigrationTeam Based Migration
Team Based Migration
 
39635837 iso-9001-2008-awarness
39635837 iso-9001-2008-awarness39635837 iso-9001-2008-awarness
39635837 iso-9001-2008-awarness
 
Organization For Quality
Organization For QualityOrganization For Quality
Organization For Quality
 
Lecture of TQM
Lecture of TQMLecture of TQM
Lecture of TQM
 
Quality management system improve your performance
Quality management system improve your performanceQuality management system improve your performance
Quality management system improve your performance
 
Elements Of Tqm Framework
Elements Of Tqm FrameworkElements Of Tqm Framework
Elements Of Tqm Framework
 
TQM
TQMTQM
TQM
 
Tqm Slides
Tqm   SlidesTqm   Slides
Tqm Slides
 
Quality circle
Quality circleQuality circle
Quality circle
 
POM
POMPOM
POM
 
Resume
ResumeResume
Resume
 
Quality Management Principles Become CEO Management Practices!
Quality Management Principles Become CEO Management Practices!Quality Management Principles Become CEO Management Practices!
Quality Management Principles Become CEO Management Practices!
 
Departmentation in Management
Departmentation in ManagementDepartmentation in Management
Departmentation in Management
 
Phil Stevens Brochure
Phil Stevens BrochurePhil Stevens Brochure
Phil Stevens Brochure
 

Similar to Quality mgt.

quality management system (QMS)
quality management system (QMS)quality management system (QMS)
quality management system (QMS)
Hussam Kassab
 
1qms concept
1qms concept1qms concept
1qms concept
Brian Tubongbanua
 
1qms concept
1qms concept1qms concept
1qms concept
April joy Getigan
 
quality_management.ppt
quality_management.pptquality_management.ppt
quality_management.ppt
RajeshKumarTiwari18
 
Quality presentation
Quality presentationQuality presentation
Quality presentation
SUneel Gupta
 
Quality Assurance in Hospitals
Quality Assurance in HospitalsQuality Assurance in Hospitals
Quality Assurance in Hospitals
Nc Das
 
Quality assurance
Quality assuranceQuality assurance
Quality assurance
PrathameshPawale
 
Facilitating Workshop on Quality Assurance Program for MBFI - SW1
Facilitating Workshop on Quality Assurance Program for MBFI - SW1Facilitating Workshop on Quality Assurance Program for MBFI - SW1
Facilitating Workshop on Quality Assurance Program for MBFI - SW1
Reynaldo Joson
 
Quality Management
Quality ManagementQuality Management
Quality Management
Steven Cahill
 
Tqm
TqmTqm
Quality mangement system.pptx
Quality mangement system.pptxQuality mangement system.pptx
Quality mangement system.pptx
CHANDIGARH UNIVERSITY
 
QMS QUALITY ASSURENCE PRESENTATION.pptx
QMS QUALITY ASSURENCE PRESENTATION.pptxQMS QUALITY ASSURENCE PRESENTATION.pptx
QMS QUALITY ASSURENCE PRESENTATION.pptx
BayanRihawi1
 
Quality and Strategy Summary
Quality and Strategy SummaryQuality and Strategy Summary
Quality and Strategy Summary
QQMD
 
Concept of Quality Management
Concept of Quality ManagementConcept of Quality Management
Concept of Quality Management
AnanyaBhardwaj28
 
Obtain ISO 9001 Certification Right Now to Increase Your Reputation
Obtain ISO 9001 Certification Right Now to Increase Your ReputationObtain ISO 9001 Certification Right Now to Increase Your Reputation
Obtain ISO 9001 Certification Right Now to Increase Your Reputation
Sustainable Certification
 
Study.pptx
Study.pptxStudy.pptx
Study.pptx
AvinashKumar762365
 
iso.pptx
iso.pptxiso.pptx
Qualioty management system
Qualioty management systemQualioty management system
Qualioty management system
Namdeo Shinde
 
Total quality management and purchasing
Total quality management and purchasingTotal quality management and purchasing
Total quality management and purchasing
Shooger
 
Qa quality assurance
Qa   quality assuranceQa   quality assurance
Qa quality assurance
Navneeth Krishna
 

Similar to Quality mgt. (20)

quality management system (QMS)
quality management system (QMS)quality management system (QMS)
quality management system (QMS)
 
1qms concept
1qms concept1qms concept
1qms concept
 
1qms concept
1qms concept1qms concept
1qms concept
 
quality_management.ppt
quality_management.pptquality_management.ppt
quality_management.ppt
 
Quality presentation
Quality presentationQuality presentation
Quality presentation
 
Quality Assurance in Hospitals
Quality Assurance in HospitalsQuality Assurance in Hospitals
Quality Assurance in Hospitals
 
Quality assurance
Quality assuranceQuality assurance
Quality assurance
 
Facilitating Workshop on Quality Assurance Program for MBFI - SW1
Facilitating Workshop on Quality Assurance Program for MBFI - SW1Facilitating Workshop on Quality Assurance Program for MBFI - SW1
Facilitating Workshop on Quality Assurance Program for MBFI - SW1
 
Quality Management
Quality ManagementQuality Management
Quality Management
 
Tqm
TqmTqm
Tqm
 
Quality mangement system.pptx
Quality mangement system.pptxQuality mangement system.pptx
Quality mangement system.pptx
 
QMS QUALITY ASSURENCE PRESENTATION.pptx
QMS QUALITY ASSURENCE PRESENTATION.pptxQMS QUALITY ASSURENCE PRESENTATION.pptx
QMS QUALITY ASSURENCE PRESENTATION.pptx
 
Quality and Strategy Summary
Quality and Strategy SummaryQuality and Strategy Summary
Quality and Strategy Summary
 
Concept of Quality Management
Concept of Quality ManagementConcept of Quality Management
Concept of Quality Management
 
Obtain ISO 9001 Certification Right Now to Increase Your Reputation
Obtain ISO 9001 Certification Right Now to Increase Your ReputationObtain ISO 9001 Certification Right Now to Increase Your Reputation
Obtain ISO 9001 Certification Right Now to Increase Your Reputation
 
Study.pptx
Study.pptxStudy.pptx
Study.pptx
 
iso.pptx
iso.pptxiso.pptx
iso.pptx
 
Qualioty management system
Qualioty management systemQualioty management system
Qualioty management system
 
Total quality management and purchasing
Total quality management and purchasingTotal quality management and purchasing
Total quality management and purchasing
 
Qa quality assurance
Qa   quality assuranceQa   quality assurance
Qa quality assurance
 

More from Jitesh Gaurav

What i es do iie iab v2
What i es do iie iab v2What i es do iie iab v2
What i es do iie iab v2
Jitesh Gaurav
 
Weld material
Weld materialWeld material
Weld material
Jitesh Gaurav
 
Six sigma
Six sigmaSix sigma
Six sigma
Jitesh Gaurav
 
Spi link
Spi linkSpi link
Spi link
Jitesh Gaurav
 
6 Sigma - Chapter3
6 Sigma - Chapter36 Sigma - Chapter3
6 Sigma - Chapter3
Jitesh Gaurav
 
6 Sigma - Chapter2
6 Sigma - Chapter26 Sigma - Chapter2
6 Sigma - Chapter2
Jitesh Gaurav
 
6 Sigma - Chapter1
6 Sigma - Chapter16 Sigma - Chapter1
6 Sigma - Chapter1
Jitesh Gaurav
 
6 Sigma - Chapter8
6 Sigma - Chapter86 Sigma - Chapter8
6 Sigma - Chapter8
Jitesh Gaurav
 
6 Sigma - Chapter7
6 Sigma - Chapter76 Sigma - Chapter7
6 Sigma - Chapter7
Jitesh Gaurav
 
6 Sigma - Chapter6
6 Sigma - Chapter66 Sigma - Chapter6
6 Sigma - Chapter6
Jitesh Gaurav
 
6 Sigma - Chapter5
6 Sigma - Chapter56 Sigma - Chapter5
6 Sigma - Chapter5
Jitesh Gaurav
 
6 Sigma - Chapter4
6 Sigma - Chapter46 Sigma - Chapter4
6 Sigma - Chapter4
Jitesh Gaurav
 
Pattern production
Pattern productionPattern production
Pattern production
Jitesh Gaurav
 
smed
smedsmed
Methods of kaizen
Methods of kaizenMethods of kaizen
Methods of kaizen
Jitesh Gaurav
 
Dfmea rating
Dfmea ratingDfmea rating
Dfmea rating
Jitesh Gaurav
 
Qip
QipQip
Rodebaugh sixsigma[1]
Rodebaugh sixsigma[1]Rodebaugh sixsigma[1]
Rodebaugh sixsigma[1]
Jitesh Gaurav
 
Tqm
TqmTqm
Tpm+basics
Tpm+basicsTpm+basics
Tpm+basics
Jitesh Gaurav
 

More from Jitesh Gaurav (20)

What i es do iie iab v2
What i es do iie iab v2What i es do iie iab v2
What i es do iie iab v2
 
Weld material
Weld materialWeld material
Weld material
 
Six sigma
Six sigmaSix sigma
Six sigma
 
Spi link
Spi linkSpi link
Spi link
 
6 Sigma - Chapter3
6 Sigma - Chapter36 Sigma - Chapter3
6 Sigma - Chapter3
 
6 Sigma - Chapter2
6 Sigma - Chapter26 Sigma - Chapter2
6 Sigma - Chapter2
 
6 Sigma - Chapter1
6 Sigma - Chapter16 Sigma - Chapter1
6 Sigma - Chapter1
 
6 Sigma - Chapter8
6 Sigma - Chapter86 Sigma - Chapter8
6 Sigma - Chapter8
 
6 Sigma - Chapter7
6 Sigma - Chapter76 Sigma - Chapter7
6 Sigma - Chapter7
 
6 Sigma - Chapter6
6 Sigma - Chapter66 Sigma - Chapter6
6 Sigma - Chapter6
 
6 Sigma - Chapter5
6 Sigma - Chapter56 Sigma - Chapter5
6 Sigma - Chapter5
 
6 Sigma - Chapter4
6 Sigma - Chapter46 Sigma - Chapter4
6 Sigma - Chapter4
 
Pattern production
Pattern productionPattern production
Pattern production
 
smed
smedsmed
smed
 
Methods of kaizen
Methods of kaizenMethods of kaizen
Methods of kaizen
 
Dfmea rating
Dfmea ratingDfmea rating
Dfmea rating
 
Qip
QipQip
Qip
 
Rodebaugh sixsigma[1]
Rodebaugh sixsigma[1]Rodebaugh sixsigma[1]
Rodebaugh sixsigma[1]
 
Tqm
TqmTqm
Tqm
 
Tpm+basics
Tpm+basicsTpm+basics
Tpm+basics
 

Recently uploaded

5G Radio Network Througput Problem Analysis HCIA.pdf
5G Radio Network Througput Problem Analysis HCIA.pdf5G Radio Network Througput Problem Analysis HCIA.pdf
5G Radio Network Througput Problem Analysis HCIA.pdf
AlvianRamadhani5
 
P5 Working Drawings.pdf floor plan, civil
P5 Working Drawings.pdf floor plan, civilP5 Working Drawings.pdf floor plan, civil
P5 Working Drawings.pdf floor plan, civil
AnasAhmadNoor
 
Applications of artificial Intelligence in Mechanical Engineering.pdf
Applications of artificial Intelligence in Mechanical Engineering.pdfApplications of artificial Intelligence in Mechanical Engineering.pdf
Applications of artificial Intelligence in Mechanical Engineering.pdf
Atif Razi
 
A high-Speed Communication System is based on the Design of a Bi-NoC Router, ...
A high-Speed Communication System is based on the Design of a Bi-NoC Router, ...A high-Speed Communication System is based on the Design of a Bi-NoC Router, ...
A high-Speed Communication System is based on the Design of a Bi-NoC Router, ...
DharmaBanothu
 
FULL STACK PROGRAMMING - Both Front End and Back End
FULL STACK PROGRAMMING - Both Front End and Back EndFULL STACK PROGRAMMING - Both Front End and Back End
FULL STACK PROGRAMMING - Both Front End and Back End
PreethaV16
 
一比一原版(osu毕业证书)美国俄勒冈州立大学毕业证如何办理
一比一原版(osu毕业证书)美国俄勒冈州立大学毕业证如何办理一比一原版(osu毕业证书)美国俄勒冈州立大学毕业证如何办理
一比一原版(osu毕业证书)美国俄勒冈州立大学毕业证如何办理
upoux
 
原版制作(Humboldt毕业证书)柏林大学毕业证学位证一模一样
原版制作(Humboldt毕业证书)柏林大学毕业证学位证一模一样原版制作(Humboldt毕业证书)柏林大学毕业证学位证一模一样
原版制作(Humboldt毕业证书)柏林大学毕业证学位证一模一样
ydzowc
 
4. Mosca vol I -Fisica-Tipler-5ta-Edicion-Vol-1.pdf
4. Mosca vol I -Fisica-Tipler-5ta-Edicion-Vol-1.pdf4. Mosca vol I -Fisica-Tipler-5ta-Edicion-Vol-1.pdf
4. Mosca vol I -Fisica-Tipler-5ta-Edicion-Vol-1.pdf
Gino153088
 
1FIDIC-CONSTRUCTION-CONTRACT-2ND-ED-2017-RED-BOOK.pdf
1FIDIC-CONSTRUCTION-CONTRACT-2ND-ED-2017-RED-BOOK.pdf1FIDIC-CONSTRUCTION-CONTRACT-2ND-ED-2017-RED-BOOK.pdf
1FIDIC-CONSTRUCTION-CONTRACT-2ND-ED-2017-RED-BOOK.pdf
MadhavJungKarki
 
smart pill dispenser is designed to improve medication adherence and safety f...
smart pill dispenser is designed to improve medication adherence and safety f...smart pill dispenser is designed to improve medication adherence and safety f...
smart pill dispenser is designed to improve medication adherence and safety f...
um7474492
 
Prediction of Electrical Energy Efficiency Using Information on Consumer's Ac...
Prediction of Electrical Energy Efficiency Using Information on Consumer's Ac...Prediction of Electrical Energy Efficiency Using Information on Consumer's Ac...
Prediction of Electrical Energy Efficiency Using Information on Consumer's Ac...
PriyankaKilaniya
 
SENTIMENT ANALYSIS ON PPT AND Project template_.pptx
SENTIMENT ANALYSIS ON PPT AND Project template_.pptxSENTIMENT ANALYSIS ON PPT AND Project template_.pptx
SENTIMENT ANALYSIS ON PPT AND Project template_.pptx
b0754201
 
Ericsson LTE Throughput Troubleshooting Techniques.ppt
Ericsson LTE Throughput Troubleshooting Techniques.pptEricsson LTE Throughput Troubleshooting Techniques.ppt
Ericsson LTE Throughput Troubleshooting Techniques.ppt
wafawafa52
 
SCALING OF MOS CIRCUITS m .pptx
SCALING OF MOS CIRCUITS m                 .pptxSCALING OF MOS CIRCUITS m                 .pptx
SCALING OF MOS CIRCUITS m .pptx
harshapolam10
 
一比一原版(CalArts毕业证)加利福尼亚艺术学院毕业证如何办理
一比一原版(CalArts毕业证)加利福尼亚艺术学院毕业证如何办理一比一原版(CalArts毕业证)加利福尼亚艺术学院毕业证如何办理
一比一原版(CalArts毕业证)加利福尼亚艺术学院毕业证如何办理
ecqow
 
Asymmetrical Repulsion Magnet Motor Ratio 6-7.pdf
Asymmetrical Repulsion Magnet Motor Ratio 6-7.pdfAsymmetrical Repulsion Magnet Motor Ratio 6-7.pdf
Asymmetrical Repulsion Magnet Motor Ratio 6-7.pdf
felixwold
 
This study Examines the Effectiveness of Talent Procurement through the Imple...
This study Examines the Effectiveness of Talent Procurement through the Imple...This study Examines the Effectiveness of Talent Procurement through the Imple...
This study Examines the Effectiveness of Talent Procurement through the Imple...
DharmaBanothu
 
一比一原版(uoft毕业证书)加拿大多伦多大学毕业证如何办理
一比一原版(uoft毕业证书)加拿大多伦多大学毕业证如何办理一比一原版(uoft毕业证书)加拿大多伦多大学毕业证如何办理
一比一原版(uoft毕业证书)加拿大多伦多大学毕业证如何办理
sydezfe
 
openshift technical overview - Flow of openshift containerisatoin
openshift technical overview - Flow of openshift containerisatoinopenshift technical overview - Flow of openshift containerisatoin
openshift technical overview - Flow of openshift containerisatoin
snaprevwdev
 
Levelised Cost of Hydrogen (LCOH) Calculator Manual
Levelised Cost of Hydrogen  (LCOH) Calculator ManualLevelised Cost of Hydrogen  (LCOH) Calculator Manual
Levelised Cost of Hydrogen (LCOH) Calculator Manual
Massimo Talia
 

Recently uploaded (20)

5G Radio Network Througput Problem Analysis HCIA.pdf
5G Radio Network Througput Problem Analysis HCIA.pdf5G Radio Network Througput Problem Analysis HCIA.pdf
5G Radio Network Througput Problem Analysis HCIA.pdf
 
P5 Working Drawings.pdf floor plan, civil
P5 Working Drawings.pdf floor plan, civilP5 Working Drawings.pdf floor plan, civil
P5 Working Drawings.pdf floor plan, civil
 
Applications of artificial Intelligence in Mechanical Engineering.pdf
Applications of artificial Intelligence in Mechanical Engineering.pdfApplications of artificial Intelligence in Mechanical Engineering.pdf
Applications of artificial Intelligence in Mechanical Engineering.pdf
 
A high-Speed Communication System is based on the Design of a Bi-NoC Router, ...
A high-Speed Communication System is based on the Design of a Bi-NoC Router, ...A high-Speed Communication System is based on the Design of a Bi-NoC Router, ...
A high-Speed Communication System is based on the Design of a Bi-NoC Router, ...
 
FULL STACK PROGRAMMING - Both Front End and Back End
FULL STACK PROGRAMMING - Both Front End and Back EndFULL STACK PROGRAMMING - Both Front End and Back End
FULL STACK PROGRAMMING - Both Front End and Back End
 
一比一原版(osu毕业证书)美国俄勒冈州立大学毕业证如何办理
一比一原版(osu毕业证书)美国俄勒冈州立大学毕业证如何办理一比一原版(osu毕业证书)美国俄勒冈州立大学毕业证如何办理
一比一原版(osu毕业证书)美国俄勒冈州立大学毕业证如何办理
 
原版制作(Humboldt毕业证书)柏林大学毕业证学位证一模一样
原版制作(Humboldt毕业证书)柏林大学毕业证学位证一模一样原版制作(Humboldt毕业证书)柏林大学毕业证学位证一模一样
原版制作(Humboldt毕业证书)柏林大学毕业证学位证一模一样
 
4. Mosca vol I -Fisica-Tipler-5ta-Edicion-Vol-1.pdf
4. Mosca vol I -Fisica-Tipler-5ta-Edicion-Vol-1.pdf4. Mosca vol I -Fisica-Tipler-5ta-Edicion-Vol-1.pdf
4. Mosca vol I -Fisica-Tipler-5ta-Edicion-Vol-1.pdf
 
1FIDIC-CONSTRUCTION-CONTRACT-2ND-ED-2017-RED-BOOK.pdf
1FIDIC-CONSTRUCTION-CONTRACT-2ND-ED-2017-RED-BOOK.pdf1FIDIC-CONSTRUCTION-CONTRACT-2ND-ED-2017-RED-BOOK.pdf
1FIDIC-CONSTRUCTION-CONTRACT-2ND-ED-2017-RED-BOOK.pdf
 
smart pill dispenser is designed to improve medication adherence and safety f...
smart pill dispenser is designed to improve medication adherence and safety f...smart pill dispenser is designed to improve medication adherence and safety f...
smart pill dispenser is designed to improve medication adherence and safety f...
 
Prediction of Electrical Energy Efficiency Using Information on Consumer's Ac...
Prediction of Electrical Energy Efficiency Using Information on Consumer's Ac...Prediction of Electrical Energy Efficiency Using Information on Consumer's Ac...
Prediction of Electrical Energy Efficiency Using Information on Consumer's Ac...
 
SENTIMENT ANALYSIS ON PPT AND Project template_.pptx
SENTIMENT ANALYSIS ON PPT AND Project template_.pptxSENTIMENT ANALYSIS ON PPT AND Project template_.pptx
SENTIMENT ANALYSIS ON PPT AND Project template_.pptx
 
Ericsson LTE Throughput Troubleshooting Techniques.ppt
Ericsson LTE Throughput Troubleshooting Techniques.pptEricsson LTE Throughput Troubleshooting Techniques.ppt
Ericsson LTE Throughput Troubleshooting Techniques.ppt
 
SCALING OF MOS CIRCUITS m .pptx
SCALING OF MOS CIRCUITS m                 .pptxSCALING OF MOS CIRCUITS m                 .pptx
SCALING OF MOS CIRCUITS m .pptx
 
一比一原版(CalArts毕业证)加利福尼亚艺术学院毕业证如何办理
一比一原版(CalArts毕业证)加利福尼亚艺术学院毕业证如何办理一比一原版(CalArts毕业证)加利福尼亚艺术学院毕业证如何办理
一比一原版(CalArts毕业证)加利福尼亚艺术学院毕业证如何办理
 
Asymmetrical Repulsion Magnet Motor Ratio 6-7.pdf
Asymmetrical Repulsion Magnet Motor Ratio 6-7.pdfAsymmetrical Repulsion Magnet Motor Ratio 6-7.pdf
Asymmetrical Repulsion Magnet Motor Ratio 6-7.pdf
 
This study Examines the Effectiveness of Talent Procurement through the Imple...
This study Examines the Effectiveness of Talent Procurement through the Imple...This study Examines the Effectiveness of Talent Procurement through the Imple...
This study Examines the Effectiveness of Talent Procurement through the Imple...
 
一比一原版(uoft毕业证书)加拿大多伦多大学毕业证如何办理
一比一原版(uoft毕业证书)加拿大多伦多大学毕业证如何办理一比一原版(uoft毕业证书)加拿大多伦多大学毕业证如何办理
一比一原版(uoft毕业证书)加拿大多伦多大学毕业证如何办理
 
openshift technical overview - Flow of openshift containerisatoin
openshift technical overview - Flow of openshift containerisatoinopenshift technical overview - Flow of openshift containerisatoin
openshift technical overview - Flow of openshift containerisatoin
 
Levelised Cost of Hydrogen (LCOH) Calculator Manual
Levelised Cost of Hydrogen  (LCOH) Calculator ManualLevelised Cost of Hydrogen  (LCOH) Calculator Manual
Levelised Cost of Hydrogen (LCOH) Calculator Manual
 

Quality mgt.

  • 1. Quality Management » QUALITY - DEGREE TO WHICH A SET OF INHERENT CHARACTERISTICS FULFILS REQUIREMENTS. » CUSTOMER SATISFACTION – CUSTOMER’S PERCEPTION OF THE DEGREE TO WHICH THE CUSTOMER’S REQUIREMENTS HAVE BEEN FULFILLED. » QUALITY MANAGEMENT -- CO-ORDINATED ACTIVITIES TO DIRECT AND AN ORGANISATION WITH REGARD TO QUALITY.
  • 2. Quality Management » QUALITY CONTROL –PART OF QUALITY MANAGEMENT, FOCUSSED ON FULFILLING QUALITY REQUIREMENTS. » QUALITY ASSURANCE – PART OF QUALITY MANAGEMENT, FOCUSSED ON PROVIDING CONFIDENCE THAT QUALITY REQUIREMENTS WILL BE FULFILLED.
  • 3. Quality Management PRINCIPLES OF QUALITY MANAGEMENT » TO LEAD AND OPERATE AN ORGANISATION SUCCESSFULLY, IT IS NECESSARY TO DIRECT AND CONTROL IT IN A SYSTEMATIC AND TRASPARENT MANNER. » MANAGING AN ORGANISATION ENCOMPASSES QUALITY MANAGEMENT AMONGST OTHER MANAGEMENT DISCIPLINES. » EIGHT QUALITY MANAGEMENT PRINCIPLES WHICH FORM THE BASIS OF A QUALITY SYSTEM , ARE INDICATED IN THE NEXT SLIDE.
  • 4. Quality Management EIGHT PRINCIPLES OF QUALITY MANAGEMENT » CUSTOMER FOCUSSED ORGANISATION » LEADERSHIP » INVOLVEMENT OF PEOPLE » PROCESS APPROACH » SYSTEMS APPROACH TO MANAGEMENT » CONTINUAL IMPROVEMENT » FACTUAL APPROACH TO DECISION MAKING » MUTUALLY BENEFICIAL SUPPLIER RELATIONSHIPS .
  • 5. Quality Management USE P- D- C- A APPROACH FOR QMS ACT PLAN CHECK DO
  • 6. Quality Management FIVE PHASES OF ADVANCED PRODUCT QUALITY PLANNING 1.PLAN AND DEFINE PROGRAM 2. PRODUCT DESIGN AND DEVELOPMENT 3. PROCESS DESIGN AND DEVELOPMENT 4 .PRODUCT AND PROCESS VALIDATION 5. FEEDBACK ASSESSMENT AND CORRECTIVE ACTIONS
  • 7. S . N O . FEATURES REQUIRED AVAILABLE ADHERED ACTION REQUIRED 1 CONTROL PLAN 2 OPERATION STANDARD 3 GAUGES 4 STATUS OF GAUGE CALIBRATION 5 STATUS OF FIXTURE CALIBRATION 6 STORAGE FACILITY FOR GAUGES & FIXTURES CHECK LIST FOR QA SYSTEM PAGE 1 OF 2
  • 8. S. N O. FEATURES REQUIRED AVAILABLE ADHERED ACTION REQUIRED 7 PROCESS CAPABILITY Cpk<1.33 1.33<=Cpk <=1.67 Cpk>1.67 NO. OF CHARACTERSTICS 8 NO. OF CONTROL CHARTS IN OPERATION 9 CUSTOMER COMPLAINTS TRACKED NOT TRACKED CA TAKEN FAILURE MODE OCCURRENCE CA EFFECTIVENESS 10 OPERATOR OWNER SHIP TRACKED NOT TRACKED OJT 11 RESPONSE TIME FOR CLOSING NCR < 48 HOURS > 48 HOURS 100 % CHECK LIST FOR QA SYSTEM PAGE 2 OF 2