The document defines key terms related to quality management systems including quality management system (QMS), quality, ISO 9000 standards, and documentation requirements. It explains that a QMS is a management system that directs and controls an organization regarding quality. It establishes quality policies, objectives, planning, control, assurance and improvement. ISO 9001 provides requirements for implementing a QMS to consistently meet customer needs and requirements. Effective documentation is important for training, communication, process control and continual improvement.