ISO is the International Organization for Standardization that establishes international standards to facilitate trade. ISO 9000 provides guidelines for quality management systems to help organizations ensure consistency and meet customer needs. It specifies processes but not how to implement them. The standards cover quality assurance in various areas like design, production, testing, and management. Organizations benefit from ISO certification through improved quality, competitiveness, and customer confidence.

1. ISO

2. INTRODUCTION ABOUT ISO
The international organisation for
standardization (ISO) is the specialized
international agency for standardization.
ISO is the acronym for international organization
for standardization.
The headquarters are located in geneva,
switzerland.

3. ISO FEATURES
• Establish a QMS to facilitate consistency
• It is not prescriptive, as it does not tells you
how to do anything but it specifies what
processes need to be in place.
• It is not TQM

4. ISO 9000
ISO 9000 is actually a series of guidelines for
selection and use of the appropriate quality
management systems and quality assurance
standards.
It is basically a guide to quality assurance.

5. STANDARD CONTENT APPLICATION
ISO 9000 Explains how to select
over standards for a given
business.
Applicable to all
industries.
ISO 9001 Quality assurance in
design dev., production
and installation.
Applicable to engineering
and constructions firms.
ISO 9002 quality assurance in
production and
installation.
Applicable to steel and car
manufacturing industries.
ISO 9003 Quality assurance in test
and inspection.
Applicable in chemical
process industries.
ISO 9004 Involves quality mgt. and
quality system elements.
All industries.
ISO 14000 Quality assurance in
environment mgt.
All industries.

6. OBJECTIVES OF ISO 9000
• To facilitate international trade of goods and
services.
• To obtain competitiveness by quality
assurance in a cost effective way.
• Achieve, maintain and improve product
quality.
• Improve quality of operations so as to meet
customers needs.

7. Contdd.
• Provide confidence to management,
employee, customeres and stakeholders that
quality requirement is fulfilled.
• Improving TQC system.

8. CONTENTS/ELEMENTS OF ISO 9000
• Management responsibility
• Quality system
• Contract review
• Design control
• Document control
• Purchasing
• Customer-supplied material
• Product identification and traceability

9. Contd..
• Process control
• Inspection and testing
• Inspection, measuring and test equipment
• Inspection and test status
• Control of non conforming product
• Corrective action
• Handling, storage, packaging, delivery

10. Contd…
• Quality records
• Internal quality audits
• Training
• Servicing
• Statistical techniques

11. ADVANTAGES OF ISO STANDARDS
FOR USERS
 confidence in quality and reliability of
product and services received.
Economy and competitive prices.
Assured after sales services

12. FOR MARKETER
• Global visibility
• Competitiveness
• Assured international quality levels
• Provide national/ international reputation.

13. FOR MANUFACTURERS AND
SUPPLIERS
• No multiple agency certification of quality
• Cost reduction due to reduced rework on
quality assurance.