4. CONCEPTS
“Based upon recognition of the valueof the worker as a human being, as someone
who willingly activities on his job, his wisdom, intelligence, experience, attitude &
feelings.”
5. DEFINITION
“A Quality Circle is volunteer group composed of members who meet to talk about
workplace and service improvements and make presentations to their
management with their ideas.”
7. To contribute towards the improvement and development of the organization or a
department.
To overcome the barriers that may exist within the prevailing organizational structure
so as to foster an open exchange of ideas.
To develop a positive attitude and feel a sense of involvement in the decision making
processes of the services offered.
To respect humanity and to build a happy work place worthwhile to work.
To display human capabilities totally and in a long run to draw out the infinite
possibilities.
8. To improve the quality of products and services.
To improve competence, which is one of the goals of all organizations.
To reduce cost and redundant efforts in the long run.
With improved efficiency, the lead time on convene of information and its
subassemblies is reduced, resulting in an improvement in meeting customers due
dates.
Customer satisfaction is the fundamental goal of any library. It will ultimately be
achieved by Quality Circle and will also help to be competitive for a long time.
10. Employee want to do a good job.
Employees want to be recognized as intelligent and interested who like to
participate in decision making process.
Employees want to be better informed about organization goals and problems .
Employees want recognition and responsibility and feeling of self esteem.
12. Identification
of a
problem
Implement of Selection of
solution problem
solution to Analyzing the
management problem
Generate
Presentation
alternative
of
solutions
Prepare plan Selection of
of action best solution
16. 7 QC TOOLS
a) Analyze data & present result
a) Check sheets ,Pareto Charts, Ishikawa Diagram, Flow
Diagram, Histogram, Scatter plot, Control Chart.
17. PARETO CHART
1. Determine priority for quality improvement activities.
2.Provide tool for visualizing the pareto principle.
3.Determine which problem should be solve first.
4.Provide a before-and-after comparison.
18.
19. ISHIKAWA DIAGRAM
1. Referred to as cause-and effective diagram, tree diagram, or fishbone
diagram
2. Display the factor that effect a particular quality characteristic, outcome or
problem.
3. Typically result of a brainstorming
4. The main goal represented by the trunk of the diagram, and primary factor
represented as branches.
22. DEFINITIONS OF MANAGEMENT BY OBJECTIVES MBO :-
According to George Odiome, MBO is "a process whereby superior and subordinate
managers of an Organization jointly define its common goals, define each
individual's major areas of responsibility in terms Of results expected of him and use
these measures as guides for operating the unit and assessing the contribution of
each of its members.“
According to John Humble, MBO is "a dynamic system which seeks to integrate the
company's needs to clarify and achieve its profits and growth goals with the
manager's need to contribute and develop himself. It is a demanding and rewarding
style of managing a business."
34. Support from all.
Acceptance of MBO programme by managers.
Training of managers.
Organizational commitment.
Allocation of adequate time and resources.
Provision of uninterrupted information feedback.
