Quality circles are small groups of employees from the same work area who voluntarily meet weekly for about an hour to identify and resolve work-related problems. This leads to improved performance and a better work life. Quality circle members are expected to attend meetings on time, learn problem solving techniques, follow quality circle policies, promote the program, and help other members. Benchmarking involves organizations comparing their processes and operations to others in the same sector to identify best practices for continuous improvement in areas like people, work style, product quality, and customers.

1. Quality Circle
Benchmarking
Naveen Raj D.S7

2. Quality Circle
Definition
“Quality Circle is a small group of
employees in the same work-area or
doing a similar type of work who
voluntarily meet regularly for about an
hour every week to identify, analyse and
resolve work-related problems, leading
to improvement in their total
performance, and enrichment of their
work life.”

3. Quality Circle
• Features
o Quality circle is a small group of employees.
o Quality circle is organized in the same work area or doing similar type of work.
o Quality circles are voluntary.
o Quality circle leads to total performance.

4. Quality Circle
• Functions of member
 Attend all meetings on time .
 Learn problem solving techniques.
 Stay within all quality circle policy/rules .
 Promote the quality circle programme .
 Help other members in the work of the circle .
 Participate in solving problems.

5. Quality Circle
Quality Circle in a
Nutshell

6. Benchmarking
Benchmarking is a strategic as well as operational management process
where organisations can evaluate various aspects of their processes and
operations in relation to other participants in the same sector.

7. Benchmarking
Benchmarking Best Practices of Japan
o People
o Work Style
o Product Quality
o Customers
Best practices of their industries for making continuous improvement under the
following 4 sections.

8. Benchmarking
People
o Employee selection based on potential.
o Importance of the Individual.
o Lifetime employment.
o Company loyalty.
Work style
o Top management involve in quality.
o Job rotation.
o Commitment to training.
o Financial incentive to be innovative.

9. Benchmarking
Product quality
o Zero defect policy.
o Supplier quality.
o Just in time Inventory.
Customers
o Global reach.
o Market Research.

10. Thanku guyz..
naveenrajds011@gmail.com