Firm\'s overview of services.

1. Healthcare Practice Management Services, LLC
Optimizing Healthcare
Operations

2. PROFILE
Introduction
We pride ourselves on becoming healthcare practice management services is a healthcare
consulting firm specializing in helping private and hospital
partners in your organization’s based physicians in the areas of practice operations, billing,
financial management, coding, practice start ups, compliance
success, and With more and technology integration. We address our clients’ concerns
by utilizing our considerable experience and knowledge to
than 65 years of combined conceive and implement creative solutions.
experience, our consultants’ at hc practice management, we offer a variety of services
designed to optimize your healthcare organization. our
distinctive approach Will help healthcare practice consultants have extensive knowledge
and experience in their fields enabling them to implement the
your practice recognize areas most effective strategies for maximizing your potential. each
program we implement is customized to address particular
of opportunity and maximize opportunities for growth. We apply the optimal combination of
services to ensure your specific needs are met in the area of
profitability. practice design and performance, including:
• interim management
• operational assessments
• cost reduction
• revenue enhancements
• productivity optimization
• strategic development
• information technology planning & implementation
• turn-key solutions
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3. ISSUE APPROACH
Practice Design & Performance Management
lack of business design clarity often leads to cost, quality, We begin by clarifying the organization’s desired customer,
care delivery and service issues that reduces patient operational, and financial performance outcomes.
satisfaction and frustrates employees, and can limit a then using a comprehensive and fact-based analytical
practice’s ability to realize desired growth and profitability. approach, we carefully and concisely assess the current
environmental context looking for any elements of design
to realize the full benefits of design requires practice that may be limiting performance:
owners and management to clearly define what is needed
to achieve desired business outcomes, organization • governance and decision making
capabilities and culture. • directed strategy with delineated goals
• performance measurement – expense / revenue
• external – internal forces / opportunities
Practice Design & Performance Management
• risk management - organizational
• staffing (levels & capability)
• supporting administrative processes
With a comprehensive understanding of the current
organizational environment, we will assist you to make
targeted changes in practice design that will have the best
opportunity for performance improvement by eliminating
non value-added work, removing redundancies, improving
information flow, modifying job accountabilities, reducing
resource waste, and modifying organization structure.
OUtCOME
• reduced costs and increased workforce productivity
• increased customer satisfaction resulting from
improvements in care delivery and responsiveness
• improved profitability
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4. ISSUE APPROACH
Revenue Cycle Management
revenue cycle management is essential to a successful We will take an objective view of your processes and
practice. this cycle involves many stages including offer realistic solutions you can implement right away to
patient information gathering, reimbursement schedules, achieve significant improvements.
insurance contracts, medical documentation, employee
training, billing processes, technology access and much our review will include:
more. and despite attempts to automate the billing • assess initial patient contact & registration process
process, many technology and service vendors have • review charge capture and check-out procedures
yet to meet the needs and expectations of healthcare • analyze billing and collections policies
providers because they fail to address the entire • assess the overall effectiveness of the tools used in
revenue cycle. your revenue cycle process - technology
• review critical performance metrics
• assess payor / fee schedule compliance and
contract review
Patient
Data
OUtCOME
• improved performance in areas that matter most to
Analytics & Charge creating value for the organization
Reporting Capture • high level of focus and discipline through clearly
REVENUE communicated performance indicators
CyCLE • education of all staff to ensure clear understanding of
Revenue Cycle Management
accountability and leadership alignment
• improved profitability
Posting / Billing
Collections Process
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5. ISSUE APPROACH
Healthcare It Solutions
a health practice looking to implement health it will need our consultants can help you make crucial decisions
to devote a significant amount of time and resources regarding system providers, hardware and software
in conducting the necessary analysis to ensure the applications.
product being purchased, meets the practice’s identified
requirements while providing the anticipated benefits. • in-depth study of the practice requirements
• develop business process redesign as determined
• develop selection and evaluation criteria for vendors
• manage a request-for-proposal program
• evaluate & score vendor’s ability to meet practice
ELECtRONIC HEALtH RECORD (EHR) requirements
tECHNOLOgy • integrate the chosen technology into the practice
• ensure “meaningful use” objectives are achieved
health it is a cornerstone of the future of healthcare.
health it is expected to improve quality & care
coordination, make noticeable improvements to patient
safety & satisfaction, improve billing and collections,
feed the information stream for clinical research, and
help reduce waste & fraud. the federal government
has passed legislation requiring all medical providers
incorporate health it solutions into their practice.
the legislature includes up to $45 billion in incentives for
meeting “meaningful use” through certified ehr providers.
We will assist you in seizing the opportunity by achieving
“meaningful use” and securing incentive payments.
Healthcare It Solutions
OUtCOME
• improved individual and organizational capabilities
and performance
• mitigation of business risk through improving patient care
and satisfaction
• revenue cycle improvements resulting in profitability gains
• secure “meaningful use” incentive payments
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6. ISSUE APPROACH
Procurement and Contracting
practice owners often overpay for materials and services, We take a cooperative approach aimed at developing
not because they want to or don’t care about cost, but a total procurement program with sustainable cost
rather they are too busy to become a supply buyer. even management results. this is accomplished through proven
with a modest shopping list a buyer will have to dedicate purchasing process that includes:
time on a frequent basis wading through all the market
options in order to engage in any kind of meaningful • analyze historical spending
comparison shopping. and even with that effort, you • benchmark against industry
would likely uncover only a fraction of what is available. • source viable market alternatives
• contract with best-in-class vendors
• evaluate service performance
Procurement and Contracting
OUtCOME
• material and service quality expectations met
• vendor relationships defined
• cost control practices implemented
• resources better aligned with practice needs
• profitability maintained or increased
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7. ISSUE APPROACH
Accreditation, Certification & Licensure Preparation
healthcare practices and outpatient care facilities of all accreditation is regarded as one of the key benchmarks
types are inundated with new and ever changing rules for measuring the quality of an organization, along with
and regulations from various government agencies and its products and services. in the us, standard setting by
peer associations. industry leaders with peer review is widely accepted.
the process of meeting these expectations can be and is accreditation generally exceeds the standards of most
Accreditation, Certification & Licensure Preparation
an on-going and time consuming activity. failure to comply state and agency requirements for healthcare practices,
can result to penalties and/or loss of revenue. that is why whether your practice is seeking state
licensure or association certification we approach every
preparation project with the foundation established in
accreditation standards. the core of which revolve around:
• rights of patients
• governance
• administration
• Quality of care provided
• Quality management and improvement
• clinical records and health information
• infection prevention and control safety
• facilities and environment
• risk management
OUtCOME
• standard of excellence
• more effective & efficient operations
• stronger risk management strategies
• increased credibility with agencies & 3rd party payors
• revenue quality improvements
• compliance program sustainability
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8. ISSUE APPROACH
Practice - Facility Project Management
Whether you are setting up a new or redesigning a our goal is to consistently maintain a standard of quality
current practice or outpatient care facility the project by demanding the highest performance outcomes from
management requirements are extensive, time consuming all involved. this is accomplished by establishing a clear
and requires a working knowledge of various building understanding of expectations and communicating those
codes, agency and/or state rules and regulations, as well expectations on a consistent bases.
as specific requirements for payor certification.
our services include:
in the wake of such complexity, it is not a value-add • project planning & development
proposition for a practice owner or manager to take on • pre-construction services
such a project alone. you need an experienced partner • project assurance – build-out compliance
that you can trust to ensure your goals and expectations • cost management
are met. • final inspection & physical environment review
• post construction facility readiness management
Practice - Facility Project Management
OUtCOME
We understand that the first day of opening is an inflexible
deadline. hc practice management services is committed
in meeting that deadline and within budget.
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9. 480.456.4244 main
480.717.4045 fax
info@hcpracticemanagement.com
www.hcpracticemanagement.com