1. Evan N. Hughes
Mobile: 818-280-9098 • evanhughes1@gmail.com http://www.linkedin.com/in/evanhughes1
IT Business Analyst
Implementing effective IT solutions to meet evolving business needs
SUMMARY
IT Business Analyst with 20+ years experience providing excellent support for services, systems and clients with
technical solutions that meet or exceed business needs. Exceptional problem-resolution skills coupled with the ability
to communicate highly technical information to non-technical clients as well as to technical associates. Proven
success in improving and implementing complex services in large corporate infrastructures, including researching,
designing, implementing, documenting and structuring service support. Expertise:
• Business Process Analysis
• Project Management
• Technical Integration
• Change Management
• Process Workflow
• Conflict Resolution
• Contract Negotiation
• Implementing New Business Initiatives
• Global Operations & Strategic Planning
• Risk Management
• Network Security
• Technical Writing and ITIL
Technical Skills
Services Global Client VPN, Partner VPN, 2-Factor Authentication, Global WiFi
Appliances Juniper SSG-5, SA6500, SA6000, SA2500, RSA 230
Services OS's Juniper SA 6.3, 6.5, 7.1, RSA 6.0, 6.1, 7,1
Client OS's Windows 2000, XP, Vista, Windows 7 & 8, Mac OS X, iOS, Android
PROFESSIONAL EXPERIENCE
Amgen, Inc. / Unisys / IBM / SMCI 2007 - 2014
IT Business Analyst / Senior Security Engineer
SME and service owner for the global client VPN, business partner VPN, and two factor authentication
services, providing global remote access (GRA) to nearly 30,000 users and over 100 business partners
worldwide. Project managed all service changes, created all corporate protocols, designed disaster recovery
and global failover plans, created supporting documentation, maintained the ITIL and worked closely with
clients solved all service related issues.
Achievements:
• Reviewed, negotiated and revised two contracts between Unisys and Amgen for the support of the RSA
infrastructure and the business partner VPN. Was able to finalize contracts to the mutual beneficial of
all parties using my technical knowledge and understanding of each party's goals.
• Project managed two RSA infrastructure upgrades and data migrations, as well as implementing
software token distribution that saved Amgen $150,000 a years in hard token cost and shipping.
• Redesigned process flows for distributing RSA tokens during two outsource transitions, reducing
shipping costs and eliminating delays by tailoring all processes to the outsourcer's business model.
• Project managed two upgrades of the VPN infrastructure, including the coordination of proof-of-concept
testing, packaging, Alpha and Beta testing of the package and pushing the new VPN client package to
all users globally prior to upgrading the appliances insuring a smooth upgrade which provided greater
service stability and functionality to users worldwide.
• Spearheaded new global WiFi protocol, resolved department conflicts to meet project requirements by
drafting an inter-departmental inclusive project plan bridging client services and the networking
department to cooperatively perform proof of concept testing, network reconfiguration and retrofitting as
well as user acceptance testing. A staged global implementation provided users with a hassle free client
which virtually eliminated WiFi related service calls resulting in significant cost saving for Amgen.

2. AIDS Research Alliance 2006 – 2007
Network Administrator
Redesigned and prepped for an infrastructure upgrade from legacy hardware and software to an enterprise
level solution that would allow for greater functionality (video conferencing, synchronized daily back-ups,
improved network speed), and the opportunity to grow the organization into off-site locations with seamless
and secure network conductivity using a static VPN solution.
Achievements:
• Documented all aspects of the network including mapping the present structure (both trusted and
untrusted) and creating a new network road map to improve overall through put and reliability.
• Negotiated contract with eTapestry to web-host an internal customized database
• Exported the internal custom database to eTapestry and supervised the data mapping.
• Migrated email service to offsite web-host and reconfigured DNS in preparation for its migration offsite.
John Thomas Dye School / JFM Consulting 2004 - 2005
System Administrator
Assisted implementing school wide WiFi solution, transitioned conversion of audio and video files to new
formats process, streamlined client OS upgrades and resolved networking and server side issues.
Achievements:
• Assisted in resolving a server side upgrade issue that prevented clients from logging into the upgraded
server via LDAP.
• Created customized system images to easily configure over a hundred systems in a matter of hours as well as
setting up ‘wipe and re-image’ methods.
ADDITIONAL EXPERIENCE
NASA - Jet Propulsion Laboratory (JPL) / Lockheed Martin IT, Pasadena, CA 2001 - 2004
Senior System Administrator
Supported Macintosh systems throughout the JPL laboratory and chosen to exclusively support the Senior
Director of JPL as well as all the clients in the Director’s office for all computer related issues.
ArtistDirect, Inc 1999 - 2000
System Support Manager / Technology Purchasing Analyst
Managed the helpdesk that supported over 220 PC and Macintosh clients in LA, NY and London offices.
Administrated a technology budget of $4 million, making regular reports to both the CIO and CFO regarding
budgetary concerns.
Education:
California State University Northridge - Northridge, CA
• Bachelors of Arts in Communication Studies