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Public relations objectives and
strategies used in a range of
planned business situations
Case Study: Tourism Australia
KEY CONCEPT
• Public relations is about creating a favorable image.
Sometimes that happens by accident, but in most
cases it must be planned.
HOW TO SELL Australia TO THE
WORLD!
public relations campaign
• A public relations campaign is a series of public
relations activities undertaken to achieve a specific
objective
public relations campaign
Oprah – money well Spent?
Stage 1 — establish public relations
objectives
• Objectives outline what the campaign is trying to achieve.
They should be developed using the SMARRT principle.
That is, objectives should be:
• Specific
• Measurable
• Attainable
• Results-centred
• Realistic
• Time-bound.
Stage 2 — identify the intended publics
• The public relations campaign ‘target’ group is the
publics towards whom the public relations strategies
and tactics are directed. Tourism Australia identified
two main publics:
• people living outside Australia
• the Australian public.
• Other publics could include the local media, tourist
operators, tourism employees and their families, the
government and businesses.
Stage 3 — develop specific public
relations strategies and tactics
• There is a wide range of media from which a business
can select. It is important to select the most appropriate
and effective media for the chosen publics. For example,
Tourism Australia can choose from the following media;
• displays and exhibition, competition, guest speakers,
letterbox drops, brochures, pamphlets, information
videos, direct mail, advertising, email messages, media
releases, news conferences, community involvement
programs, noticeboards and posters, notices on its
website, speeches, staged events and stunts.
• Creativity is essential. Tourism Australia will examine the
costs and benefits of each of these media to select the
most suitable media mix.
Stage 4 — implement the public relations
campaign
• An action plan is devised to make sure the
implementation runs smoothly.
• For Tourism Australia, the public relations manager
would devise an action plan detailing the schedule
of public relations activities, areas of individual
responsibility, media contact details and a calendar
of event dates.
• It is during the implementation stage that many
public relations campaigns fail. This is often because
the public relations manager lacks the necessary
administrative skills.
Stage 5 — evaluate the results
• A public relations campaign's success should be
measured in terms of its original objectives, before,
during and/or after the campaign ends.
• A public relations manager should at least be able to
estimate whether any change occurred in the
attitudes or behavior of the publics
• Tourism Australia would need to record the number
of travellers intending to visit Australia in the next 12
months, and then compare the number in 2013 to
the number in 2010..

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Public relations objectives and strategies used in a range of planned business situations

  • 1. Public relations objectives and strategies used in a range of planned business situations Case Study: Tourism Australia
  • 2. KEY CONCEPT • Public relations is about creating a favorable image. Sometimes that happens by accident, but in most cases it must be planned.
  • 3. HOW TO SELL Australia TO THE WORLD!
  • 4. public relations campaign • A public relations campaign is a series of public relations activities undertaken to achieve a specific objective
  • 6. Oprah – money well Spent?
  • 7. Stage 1 — establish public relations objectives • Objectives outline what the campaign is trying to achieve. They should be developed using the SMARRT principle. That is, objectives should be: • Specific • Measurable • Attainable • Results-centred • Realistic • Time-bound.
  • 8. Stage 2 — identify the intended publics • The public relations campaign ‘target’ group is the publics towards whom the public relations strategies and tactics are directed. Tourism Australia identified two main publics: • people living outside Australia • the Australian public. • Other publics could include the local media, tourist operators, tourism employees and their families, the government and businesses.
  • 9. Stage 3 — develop specific public relations strategies and tactics • There is a wide range of media from which a business can select. It is important to select the most appropriate and effective media for the chosen publics. For example, Tourism Australia can choose from the following media; • displays and exhibition, competition, guest speakers, letterbox drops, brochures, pamphlets, information videos, direct mail, advertising, email messages, media releases, news conferences, community involvement programs, noticeboards and posters, notices on its website, speeches, staged events and stunts. • Creativity is essential. Tourism Australia will examine the costs and benefits of each of these media to select the most suitable media mix.
  • 10. Stage 4 — implement the public relations campaign • An action plan is devised to make sure the implementation runs smoothly. • For Tourism Australia, the public relations manager would devise an action plan detailing the schedule of public relations activities, areas of individual responsibility, media contact details and a calendar of event dates. • It is during the implementation stage that many public relations campaigns fail. This is often because the public relations manager lacks the necessary administrative skills.
  • 11. Stage 5 — evaluate the results • A public relations campaign's success should be measured in terms of its original objectives, before, during and/or after the campaign ends. • A public relations manager should at least be able to estimate whether any change occurred in the attitudes or behavior of the publics • Tourism Australia would need to record the number of travellers intending to visit Australia in the next 12 months, and then compare the number in 2013 to the number in 2010..