Chatbots are becoming integrated into everyday life and operating systems as they weave themselves into the fabric of digital experiences. Chat interfaces will replace apps and websites as the new way people interact with technology. Now is the time for businesses to focus on designing conversational interfaces that humanize digital workplaces by improving customer and employee experiences through more engaging and cost-effective support. Potential trial areas for businesses include using chatbots for self-service support, employee assistance, transitioning conversations to webchat agents, and developing intelligent frequently asked question databases.
Presentation from a CMSWire hosted webinar with Tim Flower, Nexthink and Oscar Berg, CEO at Unicorn Titans and author of Digital Workplace Strategy & Design about IT best practices for creating a seamless digital experience for your employees that keeps pace with constant change.
It's time to create a digital workplace that empowers peopleUnicorn Titans
Oscar Berg's presentation from IntraTeam Event Stockholm 2018. An introduction to why the digital work environment needs to be transformed into a digital workplace that empowers the employees, and how it can be done.
Talk given at eCommerce Southwest, Bristol, October 2016. This deck is about my experiences of helping organisations to build in-house UX teams, and what motivated them to do so.
The Digital Workplace - Building a more productive digital work environment s...Oscar Berg
It's time to take employee productivity and digital working seriously. The Digital Workplace is an approach that helps you build a more productive digital work environment - service by service.
SharePoint is a feature rich enterprise ready platform that has the potential to revolutionize your business. Experience shows that without the right team in place to support the adoption, exploitation and promotion of new ways of working you may struggle achieve your expected return on investment!
Setting up an empowered team, with a passion for SharePoint and a clear understanding of the organizations vision and goals you can guarantee your SharePoint deployment exceeds expectations, changes the way your business works and delivers your expected return on investment. This presentation, from SPC12, SPSUK and SPSTC, provides a detailed look at how to create your SharePoint Center of Excellence, its terms of reference, roles and responsibilities. The role of the team in the practical application of governance, exploitation of the out of the box features, identification of common patterns of use, communication, training and growing a community of SharePoint champions throughout your organization.
Understand why the investment in a SharePoint Center of Excellence will ensure you get value from SharePoint today and into the future.
In Part 1 of our Hero’s Journey, you learned how today’s organisations are preparing for the digital future...by choosing technologies, mapping change, and getting their teams ready. In Part 2, you rode shotgun as our hero hit the road - forging alliances and partnerships with interested parties along the way.
Now it’s time for the third act.
As with the conclusion of any great story, ours concludes with our hero reaching his goals and returning home - changed. Not to continue his or her old life...but to start a new one.
Because, the journey to the digital workplace isn’t a voyage of geography, it’s a voyage of transformation and adoption. And it’s a journey that has more in common with the Greek myths than your daily commute.
Your digital transformation is a narrative of big ideas, strategic planning, and decisive actions that will bring real change. And just as the classical stories gave rise to new organising principles - collaboration across cultures, shared stakes in a joint enterprise, democratic decision making - the improvements of digital transformation are more than incremental. They’re a paradigm shift.
To learn how it’s done, let’s embark on the last leg of our hero’s journey… and learn not just the way digital technology transforms our workplaces and drives user adoption, but how we can make the best of those transformations and maximise on this adoption.
Presentation from a CMSWire hosted webinar with Tim Flower, Nexthink and Oscar Berg, CEO at Unicorn Titans and author of Digital Workplace Strategy & Design about IT best practices for creating a seamless digital experience for your employees that keeps pace with constant change.
It's time to create a digital workplace that empowers peopleUnicorn Titans
Oscar Berg's presentation from IntraTeam Event Stockholm 2018. An introduction to why the digital work environment needs to be transformed into a digital workplace that empowers the employees, and how it can be done.
Talk given at eCommerce Southwest, Bristol, October 2016. This deck is about my experiences of helping organisations to build in-house UX teams, and what motivated them to do so.
The Digital Workplace - Building a more productive digital work environment s...Oscar Berg
It's time to take employee productivity and digital working seriously. The Digital Workplace is an approach that helps you build a more productive digital work environment - service by service.
SharePoint is a feature rich enterprise ready platform that has the potential to revolutionize your business. Experience shows that without the right team in place to support the adoption, exploitation and promotion of new ways of working you may struggle achieve your expected return on investment!
Setting up an empowered team, with a passion for SharePoint and a clear understanding of the organizations vision and goals you can guarantee your SharePoint deployment exceeds expectations, changes the way your business works and delivers your expected return on investment. This presentation, from SPC12, SPSUK and SPSTC, provides a detailed look at how to create your SharePoint Center of Excellence, its terms of reference, roles and responsibilities. The role of the team in the practical application of governance, exploitation of the out of the box features, identification of common patterns of use, communication, training and growing a community of SharePoint champions throughout your organization.
Understand why the investment in a SharePoint Center of Excellence will ensure you get value from SharePoint today and into the future.
In Part 1 of our Hero’s Journey, you learned how today’s organisations are preparing for the digital future...by choosing technologies, mapping change, and getting their teams ready. In Part 2, you rode shotgun as our hero hit the road - forging alliances and partnerships with interested parties along the way.
Now it’s time for the third act.
As with the conclusion of any great story, ours concludes with our hero reaching his goals and returning home - changed. Not to continue his or her old life...but to start a new one.
Because, the journey to the digital workplace isn’t a voyage of geography, it’s a voyage of transformation and adoption. And it’s a journey that has more in common with the Greek myths than your daily commute.
Your digital transformation is a narrative of big ideas, strategic planning, and decisive actions that will bring real change. And just as the classical stories gave rise to new organising principles - collaboration across cultures, shared stakes in a joint enterprise, democratic decision making - the improvements of digital transformation are more than incremental. They’re a paradigm shift.
To learn how it’s done, let’s embark on the last leg of our hero’s journey… and learn not just the way digital technology transforms our workplaces and drives user adoption, but how we can make the best of those transformations and maximise on this adoption.
How Social Adds Value to Talent Management- Q4 CIPDMark Osborn
Presented at the CIPD Conference with Pagit Miles. Today businesses understand that the effectiveness of their employees is a significant competitive driver. IBM believes that embedding Social ways of working into an organisation can add value at every stage of the employee life cycle. This session will demonstrate how and why social should be at the core of businesses' Talent initiatives and by aligning social to HR processes organisations can increase productivity, engagement, performance and retention.
Digital workplace, the core of the small digital businessColin Matsyk
Digital workplace has become a hot topic within transformational discussions among CIOs, but is this concept only for bigger organizations? Absolutely not! Small businesses are benefiting from SharePoint and Office 365 to have a cost-effective way to deliver a digital workplace that fosters communication, sharing, process optimization and information management. This session will discuss how small organizations can harness the potential of a digital workplace powered by Office 365 and you will see the journey a local multi-discipline healthcare provider took to utilize Office 365 for their digital workplace.
The digital workplace encompasses a broad range of applications and mode of communication. Here are 6 broad points on the trends surrounding the digital workplace.
Digital employee experience: heart of the digital workplace (Denmark, Feb 2018)James Robertson
DENMARK, FEB 2018: Digital employee experience (#DEX) puts the employee at the center of efforts to make the business work better, and to deliver great customer service. (Presentation by James Robertson at IntraTeam Event, Copenhagen, February 2018)
AI is rapidly becoming a normal part of our lives, as organisations leverage machine learning to create compelling consumer experiences; from the crowdsourcing algorithms of Uber to the voice recognition of Amazon Echo. As expectations increase and technologies become more accessible, the workplace presents a real opportunity for businesses to gain competitive advantage through AI. This talk unpacks the opportunities and unforeseen impacts of rolling out AI - specifically chatbots - within the workplace.
Provoke: Case study - digital transformation for Liverpool John Moores Univer...Mando
Hear from Mandy Phillips, Head of Corporate Business Change Initiatives as to how leading educational establishment LJMU have created major business change through a new Sitecore platform.
Matt Delaforce, Strategy Director at 4Ps Marketing talks about the awareness phase of a customer journey, how do marketers know they’re meeting their customer’s needs? How can we target them with relevant content that doesn’t necessarily generate revenue in that moment?
Provoke: Inhuman resources: How digital workplaces can create the right ecosy...Mando
Jonathan Seal, Strategy Director at Mando, describes five key lessons across the workplace that combine to create the right environment for talent retention.
Greetings from Virtue Insight,
I am happy to invite you and your colleagues to be a sponsor/ delegate for our upcoming “IoT Asia Summit 2015” The conference will Be held on 07th October 2015, Matthan Hotel, Bangalore, India. Please find the detailed agenda for the same with this email.
Fmd:- + 91 9171350244 or deepak@virtueinsight.co.in, deepakrajvirtueinsight@gmail.com
UX SA Conference 2015: Innovation Toolkit Phil Barrett
Uber, AirBnB, Wayz, SnapScan, WhatsApp, SnapChat… Those are some of the early winners in the wave digital change that’s sweeping the world. Those companies have innovated further, quicker than competitors and they’ve done it so well that the services they deliver seem “obvious” in hindsight. But to compete with them, and whatever comes next, your organisation is going to have to do something even more awesome.
It might not be very pretty.
Leading an organisation through the realities of innovation is hard. Organisations are typically well adapted to doing what they do, they way they’ve always done it. Real, transformative innovation asks them to leave that behind. It feels equal parts crazy and terrifying. It needs focus, nerve, and yet also heaps of humility.
It helps if you know where you are, secure the time and support you need to succeed, use good ideation methods and conduct proper experiments.
In this 90 minute session we’ll draw on techniques from the world of lean startup and design thinking and look at:
- Some words you can use to get managers to tackle innovation
- How to structure and negotiate the right space for innovation to succeed in your organisation
- Techniques to maximise the chances of generating amazing ideas
- How to deal with differences of opinion and prioritise the right choices
- How to think and talk about experiments and failure
How Social Adds Value to Talent Management- Q4 CIPDMark Osborn
Presented at the CIPD Conference with Pagit Miles. Today businesses understand that the effectiveness of their employees is a significant competitive driver. IBM believes that embedding Social ways of working into an organisation can add value at every stage of the employee life cycle. This session will demonstrate how and why social should be at the core of businesses' Talent initiatives and by aligning social to HR processes organisations can increase productivity, engagement, performance and retention.
Digital workplace, the core of the small digital businessColin Matsyk
Digital workplace has become a hot topic within transformational discussions among CIOs, but is this concept only for bigger organizations? Absolutely not! Small businesses are benefiting from SharePoint and Office 365 to have a cost-effective way to deliver a digital workplace that fosters communication, sharing, process optimization and information management. This session will discuss how small organizations can harness the potential of a digital workplace powered by Office 365 and you will see the journey a local multi-discipline healthcare provider took to utilize Office 365 for their digital workplace.
The digital workplace encompasses a broad range of applications and mode of communication. Here are 6 broad points on the trends surrounding the digital workplace.
Digital employee experience: heart of the digital workplace (Denmark, Feb 2018)James Robertson
DENMARK, FEB 2018: Digital employee experience (#DEX) puts the employee at the center of efforts to make the business work better, and to deliver great customer service. (Presentation by James Robertson at IntraTeam Event, Copenhagen, February 2018)
AI is rapidly becoming a normal part of our lives, as organisations leverage machine learning to create compelling consumer experiences; from the crowdsourcing algorithms of Uber to the voice recognition of Amazon Echo. As expectations increase and technologies become more accessible, the workplace presents a real opportunity for businesses to gain competitive advantage through AI. This talk unpacks the opportunities and unforeseen impacts of rolling out AI - specifically chatbots - within the workplace.
Provoke: Case study - digital transformation for Liverpool John Moores Univer...Mando
Hear from Mandy Phillips, Head of Corporate Business Change Initiatives as to how leading educational establishment LJMU have created major business change through a new Sitecore platform.
Matt Delaforce, Strategy Director at 4Ps Marketing talks about the awareness phase of a customer journey, how do marketers know they’re meeting their customer’s needs? How can we target them with relevant content that doesn’t necessarily generate revenue in that moment?
Provoke: Inhuman resources: How digital workplaces can create the right ecosy...Mando
Jonathan Seal, Strategy Director at Mando, describes five key lessons across the workplace that combine to create the right environment for talent retention.
Greetings from Virtue Insight,
I am happy to invite you and your colleagues to be a sponsor/ delegate for our upcoming “IoT Asia Summit 2015” The conference will Be held on 07th October 2015, Matthan Hotel, Bangalore, India. Please find the detailed agenda for the same with this email.
Fmd:- + 91 9171350244 or deepak@virtueinsight.co.in, deepakrajvirtueinsight@gmail.com
UX SA Conference 2015: Innovation Toolkit Phil Barrett
Uber, AirBnB, Wayz, SnapScan, WhatsApp, SnapChat… Those are some of the early winners in the wave digital change that’s sweeping the world. Those companies have innovated further, quicker than competitors and they’ve done it so well that the services they deliver seem “obvious” in hindsight. But to compete with them, and whatever comes next, your organisation is going to have to do something even more awesome.
It might not be very pretty.
Leading an organisation through the realities of innovation is hard. Organisations are typically well adapted to doing what they do, they way they’ve always done it. Real, transformative innovation asks them to leave that behind. It feels equal parts crazy and terrifying. It needs focus, nerve, and yet also heaps of humility.
It helps if you know where you are, secure the time and support you need to succeed, use good ideation methods and conduct proper experiments.
In this 90 minute session we’ll draw on techniques from the world of lean startup and design thinking and look at:
- Some words you can use to get managers to tackle innovation
- How to structure and negotiate the right space for innovation to succeed in your organisation
- Techniques to maximise the chances of generating amazing ideas
- How to deal with differences of opinion and prioritise the right choices
- How to think and talk about experiments and failure
The Role of Experience Design in Digital TransformationDesignit
“Design is not about beautification, nor is it about solutions or utility. In todays business landscape, design is about meaning and significance. In our quest to capitalize on technologies, design is our tool for simplifying and humanizing technology”
In his presentation, our Strategy Consultant Tzachi Toledo shared his thoughts on the changing role of design and the importance of experience design as a competitive edge in digital transformation.
The talk took place in Visa's annual event for the Polish Visa members Banks on December in Warsaw.
IID 2018 | Oscar Berg | It's time to create a digital workplace that empowers...Intranet Italia Day
Il lavoro sta cambiando, diventando più collaborativo e non di routine. Le organizzazioni dipendono sempre più da questo tipo di lavoro, ma spesso sono incapaci di sostenerlo.
Gli ambienti di lavoro digitali in cui i dipendenti si trovano sono eccessivamente complessi, frammentati e incoerenti, creando un'esperienza utente negativa che riduce impegno e produttività.
Spesso i dipendenti non hanno strumenti e modi di lavorare che facilitino la comunicazione, la condivisione e la collaborazione tra le organizzazioni.
Using tech to improve workplace productivity & communicstion updates (1)Chandni Sahgal
Technology is making it easier to communicate with Employees and work in Virtual Team across the Globe. it is also making it easier to improve Work Life Balance by Telecommuting and Working from Home and Remote locations. The Tech @ Workplace is getting very affordable as well for SME`s and MSME`s and Individual Professionals workinh out of SOHOS
Greetings from Virtue Insight,
I am happy to invite you and your colleagues to be a sponsor/ delegate for our upcoming “IoT Asia Summit 2015” The conference will be held on 07th October 2015, Matthan Hotel, India.
KEY SPEAKERS:-
• Ochintya Sharma, Vice President, Samsung India
• Rajnish Menon, Director, Microsoft
• Shubhashis Sengupta, VP, Accenture
• Avnish Kumar, Associate Vice President, HCL
• Lux Rao, Country Leader - HP Future Cities & CTO - Technology Services, Hp
• Uttam Kumar, Head - New Technology Innovation, Aircel
• Pavan Kumar, Sr. Product Manager ,Internet Of Things, SAP Labs
• Naveen Balani, Internet of Things (IoT) India Leader, IBM
• Bharath Lingam, CEO, [x]cube LABS
• Mukesh Taneja, Principal Engineer, Cisco
• Udayan Banerjee, VP, NIIT
• Ravi Kumar Vadaga, Head – SAP Enterprise Digital Transformation & IoT, Tech Mahindra
• Bhavani Kumar Eshwar, STSM, Master Data Management, IBM
• Viswanadh Akella, Senior Development Manager, SAP Labs
• Girish Trivedi, Co-Founder, Director, Monk Consulting
• Sagar Apte, CEO & Founder, CarIQ
Plus Many More...
ONFERENCE BOOKING DETAILS:-
• Early Bird Discounted Price - Conference Delegate Pass (INR 5,000 + Tax (14%) per delegate) - Book and Pay before 24th August 2015 avail the early bird discounted price. You can simply email or call and book your conference delegate seats on TEL: +91 9940043915. Email – swetha@virtueinsight.co.in
• Standard Price after Early Bird Discounted Time - 1 Delegate (INR 6,000 + Tax (14%) per delegate) - You can simply email or call and book your conference delegate seats on TEL: +91 9940043915. Email – swetha@virtueinsight.co.in
• Group Discounts – 2 or 3 Delegates - (INR 5,000 + Tax (14%) per delegate)
• Group Discounts – 4 or more Delegates - (INR 4,500 + Tax (14%) per delegate)
• Conference Sponsor & Exhibition Stall - Should you wish to Sponsor, or purchase a Exhibition Stall (Booth) or a paid Speaker Slot, you can simply email your interest and queries to TEL: +91 44 65515695, +91 9940043915 or swetha@virtueinsight.co.in
In case you or any of your colleagues might be interested in participating in the same, please let me know and I will be happy to call you and help you with the registration.
Thank you for your time and consideration. I look forward to hearing from you.
Thanks,
Swetha
Digital Employee Experience Breakfast - 9th May WellingtonSquiz
A great digital employee experience provides many benefits such as improved productivity, higher employee retention rates and technology that adapts to each workforce. However, making this a reality is easier said than done.
Learn about:
How increasing employee digital literacy helps organisations to remain competitive, up skill their workforce for the future and incorporate new technologies into the organisation
The benefits of allowing employees to choose the way they work with technology, resulting in employee acquisition, satisfaction and retention
How the digital employee experience impacts the customer experience
The Chatbot Imperative: Intelligence, Personalization and Utilitarian DesignCognizant
To boost business outcomes and deliver superior experiences, chatbots must quickly deliver responses that speak directly to individual human needs and apply meaningful responses to evolving requirements over time.
Deliver New Customer Experiences Through AI-enabled ChatbotsAmazon Web Services
Chatbots allow companies to mimic human conversations with their customers. Built upon artificial intelligence (AI) and machine learning (ML), they provide instantly available support that is adaptive to user needs and improves with use over time.
Learn how organizations are leveraging this new technology to improve customer engagement by better tailoring their marketing efforts, while at the same time reducing costs and overhead.
Deloitte Digital will showcase their conversational chatbot solution built on Amazon Web Services (AWS) and utilizing Amazon Lex. Discover how companies can rapidly build a proof of concept prior to integrating, launching, and rapidly scaling them to the market.
Siri and Cortana have applied for your role: The rise of AI in MarketingMando
Jonathan Seal, Strategy Director at Mando presents the key headlines from Mando's recent whitepaper, compiling findings from senior marketers from British and global brands.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Welocme to ViralQR, your best QR code generator.ViralQR
Welcome to ViralQR, your best QR code generator available on the market!
At ViralQR, we design static and dynamic QR codes. Our mission is to make business operations easier and customer engagement more powerful through the use of QR technology. Be it a small-scale business or a huge enterprise, our easy-to-use platform provides multiple choices that can be tailored according to your company's branding and marketing strategies.
Our Vision
We are here to make the process of creating QR codes easy and smooth, thus enhancing customer interaction and making business more fluid. We very strongly believe in the ability of QR codes to change the world for businesses in their interaction with customers and are set on making that technology accessible and usable far and wide.
Our Achievements
Ever since its inception, we have successfully served many clients by offering QR codes in their marketing, service delivery, and collection of feedback across various industries. Our platform has been recognized for its ease of use and amazing features, which helped a business to make QR codes.
Our Services
At ViralQR, here is a comprehensive suite of services that caters to your very needs:
Static QR Codes: Create free static QR codes. These QR codes are able to store significant information such as URLs, vCards, plain text, emails and SMS, Wi-Fi credentials, and Bitcoin addresses.
Dynamic QR codes: These also have all the advanced features but are subscription-based. They can directly link to PDF files, images, micro-landing pages, social accounts, review forms, business pages, and applications. In addition, they can be branded with CTAs, frames, patterns, colors, and logos to enhance your branding.
Pricing and Packages
Additionally, there is a 14-day free offer to ViralQR, which is an exceptional opportunity for new users to take a feel of this platform. One can easily subscribe from there and experience the full dynamic of using QR codes. The subscription plans are not only meant for business; they are priced very flexibly so that literally every business could afford to benefit from our service.
Why choose us?
ViralQR will provide services for marketing, advertising, catering, retail, and the like. The QR codes can be posted on fliers, packaging, merchandise, and banners, as well as to substitute for cash and cards in a restaurant or coffee shop. With QR codes integrated into your business, improve customer engagement and streamline operations.
Comprehensive Analytics
Subscribers of ViralQR receive detailed analytics and tracking tools in light of having a view of the core values of QR code performance. Our analytics dashboard shows aggregate views and unique views, as well as detailed information about each impression, including time, device, browser, and estimated location by city and country.
So, thank you for choosing ViralQR; we have an offer of nothing but the best in terms of QR code services to meet business diversity!
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Le nuove frontiere dell'AI nell'RPA con UiPath Autopilot™UiPathCommunity
In questo evento online gratuito, organizzato dalla Community Italiana di UiPath, potrai esplorare le nuove funzionalità di Autopilot, il tool che integra l'Intelligenza Artificiale nei processi di sviluppo e utilizzo delle Automazioni.
📕 Vedremo insieme alcuni esempi dell'utilizzo di Autopilot in diversi tool della Suite UiPath:
Autopilot per Studio Web
Autopilot per Studio
Autopilot per Apps
Clipboard AI
GenAI applicata alla Document Understanding
👨🏫👨💻 Speakers:
Stefano Negro, UiPath MVPx3, RPA Tech Lead @ BSP Consultant
Flavio Martinelli, UiPath MVP 2023, Technical Account Manager @UiPath
Andrei Tasca, RPA Solutions Team Lead @NTT Data
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
3. “The most profound technologies are those
that disappear. They weave themselves into
the fabric of everyday life until they are
indistinguishable from it.”
Mark Weiser, 1991 “The Computer for the 21st
Century”
4.
5.
6.
7.
8. “Chat is going to be the next great operating
system. Apps will come to be thought of as the
new browsers; bots will be the new websites.
This is the beginning of a new internet.”
Ted Livingston – CEO, Kik
Good evening, and welcome to our Provoke session tonight on The Year of the Bot.
You may be wondering why there’s a picture of a chicken on screen. Well, this is a rooster, and as we’re had Chinese New Year we’re now entering the year of the Rooster. And in Chinese culture the rooster represents two primary characteristics… punctuality and honesty.
I think these two factors (being there at the right time, and being authentic) are incredibly relevant for the challenges businesses face today as consumers and employees demand always on response, and the desire to have authentic interactions with the brand. Punctuality. Honesty. And it’s in this context that I think ‘bots make a fascinating and compelling case to be heard in 2017.
But to start let’s go back about 25 years to a quote from Mark Weiser, father to the concept of ubiquitous computing (the idea that computers would just permeate everything that we do)…
Think about how smartphones have become utterly embedded into the way we live our lives. We’re at the start that same process for conversational interfaces to digital systems. They’re just going to become normal - boring even. But right now businesses that choose to adopt them can be the leaders and gain real competitive and market advantage.
What do I mean?
We know that basic chatbot are becoming an increasingly popular mechanism for customers to interact with brands.
Dominos, but also Burger King / 1-800 Flowers / Pizza Hut / … : Chat-enabled systems for selecting and customising an order, and track delivery through simple automated messages and responses
Uber: This is an interesting one, because you can have a conversation with a friend and then invite Uber to get you a ride within the conversation just by clicking on an address..
RBS and American Express: both have chat bot systems where you can ask for purchase alerts and get supported through service issues like forgotten PIN numbers and lost credit cards.
CNN: Sends you personalised headlines as messages and you can then ask for more detail on the news that matters to you.
So the interesting thing here is that they are being used for sales enablement, core service provision, customer support and a whole host of other things that we’re just beginning to wake up to.
Two nice examples to look at in more detail. KLM have been running a bot for a while now, with three key features. 1. You can get real time flight and itinerary information 2. It actually sends your boarding pass via the messaging interface, and 3. It pushes gate reminders or alerts you if something changes.
And from the sublime to the ridiculous… there’s even a chatbot that toothpaste manufacturer Signal have created that tells an interactive story around brushing teeth so that families get better at it through gamification.
So what is it that makes these brands bother to invest in something like this? I mean of course there’s always some advantage in the publicity around novelty, but this is more than that. What is it about ‘bots that makes brands serious about adopting them?
Well to me there are 4 key benefits.
Firstly there’s no app to download. The users already have it because app is whatever channel your customers already use. As the bots are essentially separated from the channel they communicate through you can happily have a single bot that is able to communicate through Facebook messenger, web chat, Skype, or even SMS. That’s massive because we all know it’s a real barrier to get users to download and keep your app on their devices (especially when your service may not be a day to day reality for them). It’s also a challenge if infrequency of service means they need to log in to the app following updates. All that goes away with conversational interfaces based on what they already use.
Secondly bots reduce the demand on users because they don’t need to learn how our app or site works. They just communicate in the way they want to using the channel they are already used to. I don’t need to create instructional videos explaining how to it because it is just SMS or Facebook or Slack.
Related to this, they don’t have to switch context in order to use your services. That means it’s easier for them to engage with online services in a seamless way. It’s quicker and more likely that they will start engaging with your service that way than that they would open up your service directly – e.g. Skyscanner you can involve in a group conversation to assist with travel arrangements.
Finally the whole experience feels much more like an ongoing interaction, rather than a one-off transaction. The ability to maintain your conversation history and continue from that point seems much more ‘human’ than the normal web experience of “fire and forget”.
Because of this, some people are making pretty bold predictions for how much conversational experiences driven by ‘bots will shake things up… [quote]
Now Ted has a vested interest in making this prediction – his company Kik is a messaging platform that includes a bot store.
However we do know that companies of all types are bought into the model of investing heavily in creating not only the bots, but the bot frameworks, the tooling, the supporting services and so on to create this ecosystem.
So if we’re looking at the rise of automated bots and a shift towards more conversational experiences, why is this happening now? Well I believe there are 2 key drivers for it…
Even if you ignore bots then messaging apps themselves are incredibly popular. We all know and use a variety of messaging apps like these throughout the day and there are hundreds more. The interesting part of this trend is that they are increasing not only with Gen Z, Millennials and Gen X but also the baby boomer generation who find conversational interfaces easier to process than more graphical and icon driven experiences.
This shift is apparent as we watch interactions of messaging platforms overtake those of social networks.
In 2016 the two most popular app downloads were snapchat and messenger, both platforms primarily designed for person to person communication rather than broader social networking.
So one driver is just that we’re already using messaging more and more as a means of interacting with companies and getting things done, just not in an automated way.
The second reason is the improvement in AI capability. We’re getting much more comfortable with AI-driven conversation experiences in our homes and everyday experiences. You just have to look at services like Siri and Cortana, and products like Amazon Echo and Google Home to see how pervasive they now are. The fact that the global players (Microsoft, Facebook, Google, Apple, Amazon) are all heavily represented here shows the strategic importance they place in AI and AI-fronted interfaces.
And the improvements these systems drive are making it easier to apply intelligence and responsiveness into bots regardless of how we communicate with them.
[latency, accuracy of NLP and computer vision]
As a quick aside, this shift has really important consequences for people working in agencies. When we think about designing digital experiences we’re normally thinking of an interaction with some form of screen, where layout, hierarchy of information, design aesthetics, animation and visual feedback are all key elements. However in this new paradigm all those things are fixed as part of the channel you’re using (Facebook Messenger, Slack, Skype and so on). We can’t control those! That means that experience design becomes far more about how you structure and guide people through a conversational flow in order to communicate the brand and tone of voice throughout an interaction. The design process is back to the basics of storytelling and engaging in a dialogue with our customers.
Now I couldn’t talk about chatbots without mentioning the Mando fridge bot.
We’ve worked hard as part of our office move to create a more compelling and modern digital workplace. We’ve got more modern tools, we have a robot that welcomes you in our reception (he’s a little sad here because he’d just bumped his head). We have (whisper) Alexa in the kitchen so you can ask it to play music or answer questions…
But a large part of our office looks a little like this… lots of people busy getting on – working on client projects. Now as an agency, we need to keep track of studio time spent on projects for billing, and it’s always been difficult to get accurate and timely data when it’s reliant on people filling in timesheets (which are dull and administrative but important). So we decided about 5 years ago that if everyone completed their weekly timesheets…
..we would all be able to have a nice cold beer on a Friday afternoon! OK, so what has beer got to do with chat bots and artificial intelligence?
We’ll, the beer sits inside a fridge that you can see here with an internet of things enabled magnetic lock (forgive us, we’ve just moved and we haven’t set the lock up properly so if you go up to this fridge it will just open!)
And above the fridge is a screen that displays in real time how much time has been put into the timesheet system.
It also shows names and shames people who are currently blocking the fridge from opening, so that we’re all encouraged to make sure we do get it done on time.
But crucially, about 7 months ago we created Mando Fridge bot so you can interact and find out what’s going on.
Here’s a conversation I had with our fridge. I can ask how much of a blocker to the beer fridge unlocking I am, or anyone else is.
It also works on mobile devices. In this version I’ve asked it what’s in the fridge, which is stored in a simple database that gets updated each week, meaning I can also ask for my favourite drink to be there and ready for when my timesheets are all in. You can even use the standard voice recognition (also AI) that comes with Siri or OK Google to mean you don’t need to type requests.
One thing we did find however was that we had a lot of instances where the bot was reporting to us that it struggled to understand what some people were requesting (see Malibu comment). When we looked into it we found that it was mostly that people were attempting small talk either before or after requesting timesheet data, and the fridge didn’t know how to respond.
Now we’re not trying to get something hat can pass the Turing test, but we spent a little time adding in some basic manners, casual comments and some personality that would go a long way to help make the experience a little less jarring. It’s still along way from perfect but the bot has been in use now for about 7 months and we’re learning new things all the time that help us.
The value we’ve got from this means that we’re now extending this as a new Mando bot to cover some simple HR scenarios, like requesting annual leave, or letting people know you’re sick, or booking meetings within a conversation by inviting the bot to help out…
Here’s an example around booking holidays. [go through demo]
Conversational bots can be valuable in lots of ways and we’re using them more and more as part of our core systems , like for informing us of deployments for software builds, or that someone has added items into a Trello board, or that we’re down to work on a task in Jira. For Mando, we see ourselves building up an ecosystem of interconnected and intelligent bots that support our team. Augmenting our people to make them superhuman. Because if you think about it, we’re already all cyborgs. We all outsource thinking and acting to machines every time we use Google maps or Evernote. This just makes the experience of doing this more seamless and intuitive.
So where do we go from here? Well, if we look at the customer opportunity business case, it’s around [list]
And for employees, it’s around [list]
In a moment, Gary is going to talk about the practicalities of creating and running bots, so I’d like you to think about what opportunities there are for bots within your business: for your team and for your customers.
Some simple examples to explore could be:
as an intelligent layer on top of FAQs
To enable self-service of low complexity high volume transactions
To filter and gain context before customer live chat or calls
Improve employee engagement – operating at top of HoN