A great digital employee experience provides many benefits such as improved productivity, higher employee retention rates and technology that adapts to each workforce. However, making this a reality is easier said than done. Learn about: How increasing employee digital literacy helps organisations to remain competitive, up skill their workforce for the future and incorporate new technologies into the organisation The benefits of allowing employees to choose the way they work with technology, resulting in employee acquisition, satisfaction and retention How the digital employee experience impacts the customer experience

1. DIGITAL EMPLOYEE EXPERIENCE
Wednesday, 9 March, Wellington

2. Patrick FitzGerald
Managing director, Squiz NZ
SPEAKERS
Jim Liu
Product manager, Squiz Workplace

3. HOUSEKEEPING
@SQUIZGLOBAL
#SQUIZDEX
THISTLE
cabmerlot1840

4. What’s driving the interest in Digital Employee Experience?
How Can You Digitise Employee Experience?
Q&A
AGENDA
Squiz intro

5. Squiz group
London
Edinburgh
5
65
3New York
72
Szczecin
18
Wellington &
Christchurch
Seattle
3
Auckland &
New Plymouth
Melbourne
33
12832
6
6 14 45
Squiz headcount by
location
Brisbane
Sydney &
Parramatta
Canberra
Perth
Adelaide
Hobart
~450

6. Government Government
Financial
Services
Higher
Education
Higher
Education
Utilities Marketing
Member-Based
Communities
Healthcare
Who we work with
Experience across a variety of different geographies and industries

7. Government panels
New Zealand
•Web Services Panel (IA, Content Design, User Insight, Front-end Web Development,
Accessibility)
Australia
•DTA Marketplace Squiz Australia is a registered seller on the DTA Digital Marketplace
(https://marketplace.service.gov.au/)
•Department of Finance - Whole of Government Cloud Services Panel - SON2914302
•Treasury / ATO - ICT Professional Services Panel (various categories)
•ACT Government Creative Services Panel - Digital Services only
•Department of the Environment (formerly DSEWPC) - Enterprise ICT Panel
UK
•Registered supplier on Gov.UK Digital Marketplace

8. SQUIZ SOLUTIONS
1,000+ clients
180+ intranet solutions
globally (last 5 years)
>50% Australian
government agencies
use Squiz Technology

9. WHAT’S DRIVING THE INTEREST
IN
DIGITAL EMPLOYEE EXPERIENCE?

10. ‘EMPLOYEE EXPERIENCE’
“… a concept that encompasses all of the different factors that influence how
your people think and feel about your work environment.” (Maier, 2018)

11. “To serve end customers better, begin with your employees. Charity, the saying
goes, begins at home. So too does a superior customer experience.”
- McKinsey&Company

12. ‘DIGITAL WORKPLACE’
“.. is meant to be a virtual equivalent to the physical workplace, which requires
strong planning and management due to its fundamental role in people's
productivity, engagement and working health.” (Marshall, 2014)

13. ‘INTRANET’
• “An intranet is a private network accessible only to an organization's staff.
Often, a wide range of information and services are available on an
organization's internal intranet that are unavailable to the public, unlike the
Internet.” wikipedia
• …within digital workplaces, modern intranets are finding new roles as the
enterprise front door.” Robertson, cmswire.com

14. ‘DIGITAL EMPLOYEE EXPERIENCE’ (#DEX)
…”is the sum total of the digital interactions between a staff member and their
organisation.”
https://www.steptwo.com.au/papers/what-is-digital-employee-experience/

15. MOTIVATORS - SUMMARY
Overall - supporting better business outcomes through:
• better employee performance
• extra effort at work
• lower turnover intentions
• improving CX through improving EX
• raising employee productivity
• employee alignment with the brand and strategy

16. DEX THEMES
•Everyday pain points
•Changing landscape of business requirements and
employee expectations in the Gig Economy
•Digital talent gap
•Beautiful DEXs

17. EVERYDAY PAIN POINTS

18. Work practices & broadcast communication
Repetitive & manual tasks
Finding information & people
EVERYDAY PAIN POINTS

19. GIG ECONOMY / EMPLOYEE EXPECTATIONS

20. DIGITAL DISRUPTION VECTOR
Connectedness
Automation
Broadcast
1990-2000
Web 1.0
Dialogue
2000-2010
Web 2.0
Digital
Services
2010-2020
Web 3.0
Digital
Organisations
2020-2030
Web 4.0
With Driverless Cars

21. DIGITAL
TALENT
GAP

22. DEX THEMES & ISSUES
• Workplace pain points more jarring in comparison with consumer
experiences…
• Organisational adaptation to digital transformation & the Gig Economy is far-
reaching .. and requires more and new digital skills
• The Digital Talent Gap increasing
• Not providing a satisfactory and productive DEX makes it harder to find and
retain digital talent.

23. REFERENCES
https://www2.deloitte.com/global/en/pages/human-capital/topics/human-capital-trends.html
Maier, 2018: https://www.cmswire.com/digital-workplace/what-does-employee-experience-really-
mean/
IBM, Roboforce, 2017: http://www.globoforce.com/wp-content/uploads/2016/10/
The_Employee_Experience_Index.pdf
Marshall, 2014:
https://www.cmswire.com/cms/social-business/what-a-digital-workplace-is-and-what-it-
isnt-027421.php
Roberston: “Digital Employee Experience Bridges the Gap Between HR and IT” http://bit.ly/2wo2qSK
https://www.steptwo.com.au/papers/what-is-digital-employee-experience/

24. HOW CAN YOU DIGITISE
EMPLOYEE EXPERIENCE?

25. Can’t Find Anything 35
Static Information 15
Not Being Used 12
Workarounds 7
Not Used as intended 3

26. THE DIGITAL EMPLOYEE EXPERIENCE

27. Working habits & broadcast communication
Repetitive & manual tasks
Finding information & people
EVERYDAY PAIN POINTS

28. SQUIZ SOLUTIONS
1,000+ clients
180+ intranet solutions
globally (last 5 years)
>50% Australian
government agencies
use Squiz Technology

30. Conversations Discovery
Automation

31. Conversations
DEEP DIVE VALUE FIRST
1

33. Create Communities
Internal Classifieds
FACILITATE CONVERSATIONS
Polls and Q&A
(Hold your town hall across multiple geographies)
Shout-outs
(@mention colleagues briefly but frequently)
“Ask Me Anything”
(Online Q&A, recognise and engage individuals)

34. Discovery
DEEP DIVE VALUE FIRST
2

35. - Dimensional Research
of professionals struggle with documents and content scattered across
disparate applications and storage locations.
50%

38. Insight
Discovery
Search
DISCOVER KNOWLEDGE AND SKILLS

39. Use #hashtags
Attach keywords to files and articles
Enrich Staff profiles
MORE DISCOVERABLE

40. Automation
DEEP DIVE VALUE FIRST
3

41. CHATBOTS

42. WHAT ELSE CAN SQUIZ WORKPLACE DO?

45. Employee expectations are changing
Conversations, Discovery and Automation
Everyday pain-points
SUMMARY

46. NEXT STEPS
Demo Squiz Workplace with you1
2 Take our Digital Workplace Maturity Test
3 Lost Productivity & Employee Turnover Calculator

47. WHAT CAN YOU DO TO BECOME MORE EMPLOYEE OBSESSED?

48. QUESTIONS?

49. THANK YOU!