A great digital employee experience provides many benefits such as improved productivity, higher employee retention rates and technology that adapts to each workforce. However, making this a reality is easier said than done.
Learn about:
How increasing employee digital literacy helps organisations to remain competitive, up skill their workforce for the future and incorporate new technologies into the organisation
The benefits of allowing employees to choose the way they work with technology, resulting in employee acquisition, satisfaction and retention
How the digital employee experience impacts the customer experience
7. Government panels
New Zealand
•Web Services Panel (IA, Content Design, User Insight, Front-end Web Development,
Accessibility)
Australia
•DTA Marketplace Squiz Australia is a registered seller on the DTA Digital Marketplace
(https://marketplace.service.gov.au/)
•Department of Finance - Whole of Government Cloud Services Panel - SON2914302
•Treasury / ATO - ICT Professional Services Panel (various categories)
•ACT Government Creative Services Panel - Digital Services only
•Department of the Environment (formerly DSEWPC) - Enterprise ICT Panel
UK
•Registered supplier on Gov.UK Digital Marketplace
10. ‘EMPLOYEE EXPERIENCE’
“… a concept that encompasses all of the different factors that influence how
your people think and feel about your work environment.” (Maier, 2018)
11. “To serve end customers better, begin with your employees. Charity, the saying
goes, begins at home. So too does a superior customer experience.”
- McKinsey&Company
12. ‘DIGITAL WORKPLACE’
“.. is meant to be a virtual equivalent to the physical workplace, which requires
strong planning and management due to its fundamental role in people's
productivity, engagement and working health.” (Marshall, 2014)
13. ‘INTRANET’
• “An intranet is a private network accessible only to an organization's staff.
Often, a wide range of information and services are available on an
organization's internal intranet that are unavailable to the public, unlike the
Internet.” wikipedia
• …within digital workplaces, modern intranets are finding new roles as the
enterprise front door.” Robertson, cmswire.com
14. ‘DIGITAL EMPLOYEE EXPERIENCE’ (#DEX)
…”is the sum total of the digital interactions between a staff member and their
organisation.”
https://www.steptwo.com.au/papers/what-is-digital-employee-experience/
15. MOTIVATORS - SUMMARY
Overall - supporting better business outcomes through:
• better employee performance
• extra effort at work
• lower turnover intentions
• improving CX through improving EX
• raising employee productivity
• employee alignment with the brand and strategy
16. DEX THEMES
•Everyday pain points
•Changing landscape of business requirements and
employee expectations in the Gig Economy
•Digital talent gap
•Beautiful DEXs
22. DEX THEMES & ISSUES
• Workplace pain points more jarring in comparison with consumer
experiences…
• Organisational adaptation to digital transformation & the Gig Economy is far-
reaching .. and requires more and new digital skills
• The Digital Talent Gap increasing
• Not providing a satisfactory and productive DEX makes it harder to find and
retain digital talent.
33. Create Communities
Internal Classifieds
FACILITATE CONVERSATIONS
Polls and Q&A
(Hold your town hall across multiple geographies)
Shout-outs
(@mention colleagues briefly but frequently)
“Ask Me Anything”
(Online Q&A, recognise and engage individuals)