Key aspects for successful project managements of e-government and mobile implementation. Presentation held by Mr. Mario Houthooft, within the first session of the FORUM „INFORMATION TECHNOLOGY IN GOVERNMENT”, dedicated to interoperability, held at Chisinau, January 16th 2012.

1. Project management
for successful e-Government/eID/Mobile
implementation
Mario Houthooft
January 16th, 2012
Chisinau

2. Project management for successful e-Government/eID/Mobile
implementation
• In many cases e-Government project have as
objective to “replace” an existing process by a so
called full electronic process using an eID card and
perhaps also mobile devices
• Considered as just another IT project
Unit/System
Requirements Specifications Development
testing
Technical Production
Pilot Acceptance
acceptance set up

3. Project management for successful e-Government/eID/Mobile
implementation
• Why are e-Government projects different from other
IT projects?
• Online applications
ID & User Data

4. Project management for successful e-Government/eID/Mobile
implementation
Today we are in the post-PC era
• New devices
• New Media
• User Centric

5. Key project considerations
• Why e-Government project?
– “ Make the Notaries use the eID card to sign and deposit
deeds and documents”
– “reduce the time a company needs to get registered from
57 days to 3 days”
• Electronic versus Paper data flows
• Use of industry IT Standards
• Application interoperability
• Optimal use of “new” devices in applications

6. Key project considerations
• User Centric
– Easy and secure
– Self service offering including “what if I loose my eID
card/mobile, I have an eID and a mobile, multiple
devices,…”
• Legal compliance from the start
• Electronic and live Help desk
• Acceptance criteria based on user adoption
– including user feedback mechanisms (polls, vote, rate,..)
• What if then else senarios - Exception handling
• Agile project management
• Go to Market timing

7. Key project considerations
• Project Board/team should also include
– “New devices” knowledge
– “Legacy” systems representatives/knowledge (how does it
work today)
– Users/representatives
– Usabilty experts (end user uptake is the succesfactor or
project killer)
– Operations representatives
– Legal competence

8. Getting eID/Mobile On Board
“4 steps towards more satisfied users”
1 Initial business case and analysis
-Decide on win/win business case(s) 2 Detailed business &analysis
3 Pilot
- Detailed analysis of win/win
business cases
- Detailed
technical/functional/security/legal - Set up of live pilot managed by
project team over fixed period with
4 Production
analysis
- Decide on business case measurable (user) deliverables,
priorities/technical solution criteria - Exploitation
- Develop & Run demonstrator - Decide on results and make plan Monitor user adoption, feedback and
for usage/exploitation market momentum
Validate, specify, develop
8

9. THANK YOU
Questions?
Mario Houthooft CEO LIN.K nv
mario.houthooft@lin-k.net
www.linkid.be
+32 475 567 884 +32 9 252 28 47