The document discusses efforts towards e-government implementation in the Philippines. It describes how the Information and Communications Technology Office (ICTO) is working to promote e-government through initiatives like the Integrated Government Philippine (iGovPhil) project, e-LGU projects focused on local governments, and the Philippine Community eCenter (CeC) Program. It also outlines the Philippine Digital Strategy plan for 2011-2015 and some key ICT projects in the country like the Nationwide Operational Assessment of Hazards mobile app and the Philippine Health Insurance Corporation's plans for personal health records.

1. E-Government
Implementation in
the Philippines

2. Electronic Government (e-Government) is the use of
information and communications technology (ICT)
and other web-based technologies to enhance
access of information and improve delivery,
efficiency and effectiveness of service to the public
(ICTO).
An ICT- enabled government
allows the citizens easy access to
information and services anytime
and anywhere as well as create
transparency and accountability in
government operations.

3. In pushing for e-government, the e-
Government Management Group of Information
Communications Technology Office (ICTO)
formulates, implements and evaluates ICT
policies, plans and standards; develops,
implements and monitors the National e-
Government Plan; implements the Information
Systems Strategic Plans of national government
agencies; provides ICT services to government
agencies; and develops and implements the ICT
human capital and professionalization program for
government

4. iGov Phil
• Integrated Government Philippine (iGovPhil) is a joint
project of DOST-ICTO and DOST-ASTI, the project aims
to set-up a government-shared network that will
facilitate deployment and integration of mission-critical
ICT projects especially those that deliver common
government services.
• Initially, the following developed systems will be
targeted for integration: e-Serbisyo as the single sign-
on portal, Unified Multi-Purpose ID (UMID), the Public
Key Infrastructure (PKI), eBayad and the Philippine
Government Electronic Procurement System
(PhilGEPS).

5. e-LGU projects
• Jumpstarting Electronic Governance in Local Government
Unit (eLGU) Project – Intends to revolutionize local
governance by making the LGUs electronically enabled
thereby improving the delivery of public service, promoting
transparency in government transactions and increasing
public access to government information services, among
others.
Projects
• Electronic Real Property Tax
System (eRPTS)
• Electronic Business Permit and
Licensing System (eBPLS)
• Electronic Treasury Operations
Management System (eTOMS)

6. • Contact Center ng Bayan (CCB) is a joint
initiative to improve service delivery
and reduce red tape in government frontline
services. Through a single number, a citizen
can gain access to government services and
information, report complaints and ask
assistance through various communication
channels.

7. • Philippine Community eCenter (CeC) Program - The
program seeks to establish new CeCs in
municipalities where there are no shared internet
access facilities, transform existing school computer
laboratories and Internet cages, where feasible, to
become CeCs and enhance and strengthen existing
CeCs.

8. Initiatives
• National Connectivity and Broadband Development Plan. Selected
international studies have correlated broadband penetration to a
country’s economic development. Similarly, the right to access to a fast,
reliable, and secure Internet is now recognized by different countries as an
effective driver of equity and participation. ICTO is preparing a plan to
ensure that all Filipinos will reap the benefits of universally accessible
broadband, through different policy instruments and interventions.
• Philippine Digital Strategy (PDS) Implementation Plan. The PDS is the
national roadmap for ICT for the period 2011 to 2016. The ICTO is paving
the way for its full adoption and implementation, in coordination with
government entities, private industry, and civil society stakeholders.
• Cybersecurity and Data Privacy. With the impending passage of the Data
Privacy and Cybercrime Prevention Acts, the ICTO continues to provide
technical support in support of their implementing rules and popular
advocacy, towards embedding cybersecurity and data protection in all
areas of its work.

9. Initiatives
• ICT Procurement Standards. After having developed ICT Procurement Manuals
and standard bidding documents, the ICTO is now advocating their approval by the
Government Procurement Policy Board (GPPB) and their full adoption by all
government agencies.
• Digital TV Migration. ICTO is preparing the country’s migration plan to Digital TV,
and developing corresponding policies for its eventual issuance. Digital TV allows
up to 6 programs on a single analogue TV channel and will offer enhanced services
to Filipino households.
• ICT Standardization. ICTO assists in the standardization of ICT products and ICT-
related processes together with the Department of Trade and Industry (DTI) –
Bureau of Product Standards (BPS), towards the promulgation and promotion of
Philippine National ICT Standards (PNS).
• Philippine ICT Statistics Portal. The portal will be the gateway to government-
approved ICT-related statistics, regularly compiled and updated to facilitate the
analyses and development of ICT-related policy, and ICTs’ contribution to national
competitiveness.

10. Source: DOST ICTO & DOST ASTI

11. • Department of Science and
Technology (DOST) agencies, the
Information and Communications
Technology Office (DOST-ICTO) and
the Advanced Science and
Technology Institute (DOST-ASTI) is
encouraging government
institutions to adopt the use of
cloud applications over traditional
IT systems, as it unveiled a new
online service called GovCloud or
Government Cloud, which will
enable government agencies to use
secure online applications for their
various computing requirements.
Source: DOST ICTO & DOST ASTI

12. • The GovCloud is essentially a private
cloud for the government and will be
available for government agencies
and their employees.
• Cloud computing has brought about a
significant change in the economics
and sustainability of ICT. By sharing
computing resources through a high
speed network connection or the
Internet, applications can be allocated
resources when needed and as
needed, thus, reducing hardware
acquisition and maintenance costs,
essentially creating an “economies of
scale” for computing.
Source: DOST ICTO & DOST ASTI

13. Philippine Digital Strategy (PDS) plan
for 2011- 2015 aimed at mapping
out the country’s ICT direction.

14. Strategic Thrusts
The PDS identifies four strategic thrusts, namely:
1) transparent government and efficient
services delivery.
2) internet opportunities for all.
3) investing in people: digital literacy for all
and
4) ICT industry and business innovation for
national development.

15. ICT Projects in
the Philippines

16. Best Mobile App: Department of Science and Technology
(DOST) – Nationwide Operational Assessment of Hazards
(NOAH). “DOST’s mobile version of project NOAH enables
Filipinos to access to real time information relevant to
weather conditions and disaster preparedness in
the palm of their hands (mobile phone) and new
ways of using mobile devices, thereby saving
lives and potential economic loss.”

17. MOSES THE PHILIPPINES TO ROLL OUT TABLETS FOR
DISASTER MONITORING
By Clarice Africa | 16 July 2013
“MOSES” (Mobile Operational System for Emergency) aims
to support the current operations of project NOAH
(Nationwide Operational Assessment of Hazards).
• “Project Moses tablet is purposely designed to help
local Disaster Risk Reduction Management Council in
making decisions concerning the impending disaster,
whether to declare suspension of works or classes in
schools or to take evacuation actions in their areas of
concern,”
• The eight-inch tablet, which costs about Php 20,000 per
unit, comes with dual SIM, TV, and Radio functionalities
packed in a rugged shell and long-life battery that can
last up to three days.
• It can receive real-time weather and flood information
from PAGASA and Project NOAH. Additionally, it allows
users to access weather data such as: temperature,
moisture, and other vital information directly accessible
from Doppler radar, water level sensors, and
water gauges.

18. E-Government Philippine Health Insurance
Corporation (PhilHealth) – Personally Controlled
Health Records (PCHR).
The plans for PhilHealth to release specifications
for PCHR to enable a transformation on health
data management is expected to recreate a
patient-centric care as well as stimulating a new
business sector on health data stewardship. The
PCHR will be owned by the patients and co-
managed with their health providers such as
hospitals and clinics

19. Government Service Insurance
System (GSIS)
The GSIS acts as a custodian of the
welfare of government workers
throughout the Philippines. From the
successful expansion of self-service
kiosks nationally, to the effective
disbursement of funds in the wake of
Cyclone Pablo, ongoing
nationalization efforts with GSIS ICT
infrastructure, and transparent
outreach to the technology industry
in order to secure optimal solutions
and pricing for the agency’s ICT
needs.

20. Asia Pacific Future Gov awarded four
Philippine Government Organization of the Year
The four Government Organization of the Year
were: Department of Budget and
Management, Service Innovation: Bureau of Internal
Revenue – Revenue Administration Reform
Project, Information Security: Department of
National Defense and Information
Management: National Mapping Agency – Philippine
Geoportal

21. Data Center: Makati City Hall was awarded for
functioning as one of the country’s most
important commercial hubs. Makati supports
the needs of residents and businesses for a
new state-of-the-art data center with high
levels of security and redundancy – whilst at
the same time reducing the ongoing cost of
maintaining IT infrastructure.
National FutureGov : April 2013

22. Department of Education
MOBILE APP FOR TEACHERS DEVELOPED IN
THE PHILIPPINES
By Sumedha Jalota| 15 July 2013
• The Bureau of Alternative Learning System (BALS) within the Department of
education in the Philippines has launched a smartphone application to
support teachers involved in the non-formal education system in the country.
The Bureau handles non-formal education in the Philippines, creating a system
to enable students who are unable to attend formal school to receive high
school diplomas. The alternative education system is supported by 6000
mobile teachers, who travel all over the country to reach the students where
they are.
• The new app launched by BALS in partnership with telecom provider Smart
will give these mobile teachers easy access to teaching material anytime on
their smartphones or tablets. Electronic and mobile access is much easier for
these mobile teachers, eliminating the need to carry multiple textbooks and
other material around with them.
• The app doesn’t even require internet access for daily use. It is being offered
free of cost to teachers, and comes pre-loaded on low-cost tablets teachers
can use.
• The Department of Education and Smart Communications are further planning
to introduce mobile learning solutions for students as well.

23. Bureau of Internal Revenue
REVAMPING TAX SYSTEM IN THE PHILIPPINES
By: Anshupriya Jha | 12 August 2011 |
• BIR started e-registration in May 2011 to curb the practice of registering
fake identities. The new system allows taxpayers to update
their information.
• BIR is looking to update its registration database and streamline the
procedure for citizens to get their Taxpayer Identification Number
(TIN), a number given to each taxpayer in the Philippines.
• BIR wants to make the process of applying as well as receiving
the TIN electronic, thus saving citizens’ time, says Henares. In a bid to
identity fraud, BIR is also planning to create a database of biometric
identities of all taxpayers by procuring such information from other
government agencies that already have such databases.
• BIR has connected 20 regional offices and 124 district offices to one central
database. It is also planning to use geographic information systems (GIS) to map
business areas

24. Philippines Community eCenter
Network (PhilCeCNet)
Forging A Brighter Future for Filipinos, Together
Posted by Angelo Juan O. Ramos on February 26, 2013
Best Telecentre Network. Nine
shine in the 1st Global
Telecentre Awards May 2013
iPinay Program, the continuing commitment to address the gender ICT gap,
by empowering more women with ICTs. We are also engaging with more
local and international partners to provide opportunities for our CeCs in
various areas:
• Health information services & telemedicine
• Employment and Livelihood Opportunities
• Linking with Libraries
• Global connection and Exchange with high school
• Tech Age Girls
• Micro-entrepreneurship & Business skills mentoring
• Community Based on linbe content development

25. ICT
Projects
around the
Globe

26. The Department of Economic Development (DED), Dubai, has
launched a smartphone application for shoppers to compare the
prices of goods and find the cheapest supermarket. The app,
called Sallety, allows users to compare the prices of more than
270 products across the eight major supermarket chains in the
emirate. Users can also view special offers and discounts from the
supermarkets, register complaints with DED. Currently, the app
offers information on mostly food items such as cereals,
vegetables, and milk products.DED is working to expand the list by
including items such as electronics. DED is also trying to increase
the number of shops listed on the app
APP FOR PRICE COMPARISON LAUNCHED IN
DUBAI By Sumedha Jalote | 18 JulyDubai

27. Israel
• The Agency for Small and Medium Enterprises under the Ministry of
Economy in Israel, has launched a smartphone application giving small and
medium businesses information about all programmes the government
has in place for their development. The app, available for iOS and Android-
based smartphones, allows owners of small and medium enterprises to
view detailed information on schemes such as business assistance funds,
consulting and training programmes, and business loans and grants that
the government offers to businesses. The knowledge and tools will allow
business owners to realize benefits, and access assistance and training for
business growth.”
MOBILE APP FOR SMALL BUSINESSES
LAUNCHED IN ISRAEL
By : Sumedha Jalote | 18 July 2013

28. Thailand
THAILAND LAUNCHES ASEAN COMMUNITY E-CLASSROOM
By Clarice Africa | 19 July 2013
The Ministry of Information and Communications Technology launched
the pilot trial of its ASEAN Community e-Classroom project, an initiative under
the ASEAN ICT Master plan 2015, which aims harness the ICT skills of people
with disabilities. The ASEAN Community e-Classroom is a virtual classroom
featuring several ICT courses aimed at making sure that people with
disabilities – whether blind, deaf and mobility impaired — is equipped with
the necessary ICT skills to be part of a competitive ASEAN ICT workforce
• Users can simply create an account and choose their desired learning track
from the eight course categories which include the following:
Smart ASEAN Citizen, Smart ASEAN for the Youth, Smart ASEAN for Women,
Smart ASEAN aged citizen, Smart ASEAN with physical disabilities,
Smart ASEAN blind, Smart ASEAN deaf, and Learning disabilities guardian

29. Electronic Government Agency (EGA), Thailand officially launched an
electronic correspondence management system (e-CMSin a bid to
improve the system’s interoperability standard among the
government agencies.
The launch of the e-CMS system for the government — called “e-
Saraban as a Service on G-Cloud” or “e-Saraban”. “CMS system is
one of the key missions to help promote, facilitate and organize the
work and communication among different agencies.” “The project
is expected to increase the use of ICT in CMS system such as e-
CMS or the exchange of data between the e-CMS of each agencies,”
he said. “The collaboration and single direction will help make the
work process faster, reducing the use of paper as per the
government’s ICT for green policy, and fostering the development
of G-Cloud.”
THAILAND LAUNCHES E-CORRESPONDENCE
MANAGEMENT SYSTEM ON G-CLOUD
By Thanya Kunakornpaiboonsiri | 27 May 2013 |

30. Thailand
• Provincial Waterworks Authority of Thailand (PWA) will launch a new e-service for
water users to access real time water consumption expenses on the
Government Cloud. The PWA last week signed a MOU with the Electronic
Government Agency (EGA), a G-Cloud provider, to launch the PWA’s “Water-user
Service Programme”— a web-based service that would allow water users to access
and calculate real-time water consumption expenses.
• “This programme will provide sustainable benefit to the water users as well as
they can continue to benefit from the further e-services that the PWA will leverage
in the near future at the same time, this solution will help the PWA to reduce its
service cost”. The PWA will also leverage shared data of citizen identification
information provided by Provincial Administration Department (PAD) on the G-
Cloud centre.
• “The water consumption information will be linked directly with the user
database, in which it would allow the two sets of data to be transferred between
them easily,” he explained and added that: “This flexibility and integration of data
would bring a lot of beneficial prospects to both citizens and public sector.”
THAILAND TO LAUNCH E-SERVICE TO MONITOR WATER USE
By Thanya Kunakornpaiboonsiri | 17 August 2012

31. Japan on line campaign
Aljazeera July 20, 2012
Japan updated its election laws last
month to permit political candidates to
campaign online, for the first time in
Japan’s history. With the first official
campaigning day for the upcoming 21
July Parliamentary elections yesterday,
candidates from many parties are
ramping up their online presence
through smartphone apps and social
media profiles.
The governing Liberal Democratic
Party has launched four smartphone
apps recently, with another to be
launched soon. Available for iPhones
and Android-based smartphones, one
app aggregates news
aboutLDP candidates and allows users
to browse profiles of each candidate,
with links to their Facebook and
Twitter accounts.

32. UK UNIVERSITY LAUNCHES APP FOR DISTANT LEARNING
By Thanya Kunakornpaiboonsiri | 30 January 2013
Open University(OU), UK today launched a mobile app—’OU Anywhere’, allowing
students to study for their qualifications regardless of location and distant with the
course materials to be made available on the app.
• Via the OU Anywhere app, students will have the option to download all their
course and module textbooks, videos and other materials they need, allowing
them to study while at home, in the office, or on the move. Moreover, the course’s
DVDs will traditionally be posted to them at the start of their studies.
• Students can use native e-readers to highlight and annotate text using the app, as
well as interacting with tutors and fellow students online through the Virtual
Learning Environment (VLE). The Open University (OU) is the largest academic
institution in the UK and is well-known for its flexible distance learning. Since it
began in 1969, the OU has taught more than 1.8 million students and has more
than 250,000 current students, including over 15,000 overseas.

33. New York
PARKING APP LAUNCHED IN NEW YORK CITY
By Sumedha Jalote | 10 April 2013
Two pilot programmes were launched in New York City to allow drivers to pay parking meter fees
through a mobile app, and locate available parking spots in real-time through a mobile map.
• The first app, called PayByPhone, allows motorists to pay for metered parking using a credit
card. Online and telephone payments are available for motorists who don’t own
smartphones. The service will even send an email or text message warning motorists when
their paid time is up, allowing them to pay for additional time easily and avoid being fined.
Interested drivers in New York City can sign up for the service on the PayByPhone website,
registering their license plate numbers and credit card information on encrypted servers. The
app is available for free for Android, iOS and BlackBerry smartphones.
• The second pilot project by the New York City Department of Transportation uses sensors
embedded in the roads to generate a map displaying real-time availability of parking spaces.
The map can be viewed online on the DOT website, and will be added to a smartphone app
later this year. “Parking is easier and more convenient when you know where to look for a
space, and when you can pay with a click instead of fumbling for change,” “Innovative
technologies like these can help make one of the basic facts of city life a little easier while
making our streets and commercial districts even more accessible.”

34. China
CITIZEN GRIEVANCE PORTAL LAUNCHED IN CHINA
By Sumedha Jalote | 8 July 2013
The Government of China launched a website to allow citizens to ‘petition’ the
government with their grievances online, instead of in person
• The website, hosted by the State Bureau for Letters and Calls, allows citizens to
inform the government about their problems, including complaints against
government departments or officials. Citizens have so far been required to
physically visit Beijing with their petitions.
• The website intends to increase convenience and lower costs for citizens, allowing
the government to connect with them and solve problems. Citizens can also track
the status of their petition online through the website.

35. Cambodia
The Open Institute, an NGO in Cambodia, launched the uses crowdsourcing to show instances of
gender-based violence in the country on a map
• The online mapping tool allows users to view information on gender-based violence on a map of
Cambodia, showing areas with instances of reports of violence, or other information such as the
release of a survey on gender-based violence. Users can also submit their own reports of violence
instances or related information to be added to the mapping tool.
• The Open Institute works to ensure that the benefits of technology in social and economic
advancement are leveraged in Cambodia, focusing on areas such as e-learning and women
empowerment. “
The organisation launched the ‘Ushadidi mapping tool’to increase public awareness around gender-
based violence and get the people involved in its elimination. “The Ushahidi mapping tool offers
both government officials and key stakeholders the opportunity to track incidences of gender
based violence online in order to increase awareness and work toward immediate intervention and
prevention methods”
ONLINE TOOL MAPPING GENDER VIOLENCE LAUNCHED IN CAMBODIA
By Sumedha Jalote | 16 July 2013

36. India
• The Ministry of Agriculture launched in India the ‘Kisaan SMS portal’ wherein
the ministry will send information, advisories, and alerts to the cell phones of
farmers through SMS. This will include alerts such as weather forecasts and
disease or pest outbreaks, as well as general information on best practices,
such as selecting the right crop variety for higher productivity.
• The advisories will also include results of recent soil tests, selection of
fertilisers and the correct dosage, and information on government
programmes that farmers can participate in.
• Receiving this information quickly and directly will help farmers make
informed decisions about different aspects of their profession, such as crop
production, animal husbandry, fisheries, and marketing of products. The
ministry aims to reach more than 120 million farmers through this service.
INFO PORTAL FOR FARMERS TO BE LAUNCHED
IN INDIA
By Sumedha Jalote | 12 July 2013

37. New Zealand
Tourism New Zealand (TNZ) launched its first smartphone application this
month to give travellers information on the go
• The app, named “Essential New Zealand”, offers free advice to tourists in New
Zealand. “Essential New Zealand aims to make it easier for visitors to connect
with tourism experiences while travelling through the country, regardless of
where they are or what they are doing”.
• The app, which works offline for tourists without internet access, offers
information on more than 1150 activities and travel experiences in New Zealand,
including a list of the top 10 most popular activities, details about must-do
activities in 26 regions, locations and contact information for New Zealand’s
official visitor information centres, and map locations and pricing details for
different activities.
• Travellers can save their desired activities into ‘Your Trip’, a tool that allows them
to plan out their journey within the app, and share their trips and favourite
activities with friends and family
APP FOR TOURISTS LAUNCHED IN NEW ZEALAND
By Sumedha Jalote | 17 July 2013

38. Nigeriansuse phones to detect fake drugs
Customers send text message to drug enforcement agency and get reply confirming
medicine's authenticity.
Mobile phones are being used to detect fake medicine sold in Nigeria.
Customers send a text message to the country’s drug enforcement agency
and get a reply conforming the medicine’s authenticity.
Al Jazeera's Yvonne Ndege reports from Lagos

39. South Korea FREE WI-FI TO BE EXTENDED IN SOUTH KOREA
By Sumedha Jalote | 19 July 2013
The Ministry of Science, ICT and future Planning in South
Korea announced its plans to provide more wireless
internet hotspots across the country
• Currently, 2000 public wireless zones are in operation.
The Ministry will increase this number to 12,000 by
2017, beginning soon. Wi-fi infrastructure will be
installed at 6000 spots such as public health centres,
community centres, and welfare institutes from now
until 2015.
• Remote areas of the country too will be provided with
free public wifi. The government is also planning to
open up 4000 locations with private wi-fi provided by
mobile carriers, such as public libraries or museums, to
the public.
• People can access wireless internet at the public zones
by selecting the wireless network and logging in
through a user authentication system operated by the
country’s three mobile carriers. User authentication
will be renewed every one hour to prevent those not
using wifi from blocking other users.
• While the demand and use of wifi on mobile devices is
increasing throughout the country, 53 per cent of the
available public wifi hotspots are currently located
in Seoul