The document discusses business etiquette and provides guidance on greetings, handshakes, business cards, office etiquette, emails, and thanking others. It emphasizes the importance of business etiquette in today's corporate culture and advises practicing introductions for different situations. Specific tips are given for greetings, including introductions of two or three people, and handshakes, such as having a firm yet assuring handshake.

1. HRhelpdesk.in
Welcome to HRhelpdesk.in
Supporting human resources
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2. HRhelpdesk.in
Business Etiquettes
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3. HRhelpdesk.in Contents
 Greeting
 Handshake
 Business Cards
 Office Etiquette
 E-Mails
 Thanking
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4. HRhelpdesk.in Etiquette
 Business etiquette is the subtle, redefining difference which enables people to excel and
succeed in today’s corporate culture
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5. HRhelpdesk.in
Greeting
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6. HRhelpdesk.in Greeting
 Introduction
 Three Party Introduction
 Self Introduction
 Have a practiced introduction for yourself
 Yourself to superior
 Yourself to a new colleague / new employee
 Yourself to a client
 Yourself to another person at a social gathering
 Do not rush through your introduction
 Do not mumble through it either
 Keep it crisp

7. HRhelpdesk.in Greeting
 Three party Introductions
 In a three-person introduction, your role is to introduce two people to each other.
 In a business or business/social situation, one must take into consideration the rank of the
people involved in order to show appropriate deference.
 Remember, gender doesn’t count in the business world; protocol is based upon rank.
 Senior employees outrank junior employees
 Customers or clients outrank every employee (even the CEO)
 Officials (Government Servants etc.) outrank non-officials
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8. HRhelpdesk.in Greeting
 Begin with the superior’s name, add the introduction phrase, say the other person’s name and
add some information about the second person.
 Then reverse the introduction by saying the second’s name, followed by the introduction
phrase and the superior’s name and information.
 When a three-party intro is done correctly, the two people being introduced should be able to
start some small talk based upon what you shared about each of them.
 Introductions should match, so if you know the first and last names of both people, say both.
 If you know only the first name of one person, say only the first names of both. If you add an
honorific for one person, the other should also have one.
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9. HRhelpdesk.in
Handshake
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10. HRhelpdesk.in Handshake
 What’s in a Handshake? – Everything
 It’s the first physical contact with someone
 Consider
 How do you shake hands
 When do you shake hands
 The desirable handshake is
 Firm yet assuring
 Warm and enthusiastic
 Dry and pleasant to touch
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11. HRhelpdesk.in Handshake
 The undesirable handshake is
 Weak
 Half Hearted
 Slippery
 Bone Crushers
 The Wet Fish
 The Socket Dislocator
 Be mindful – One does not initiate a handshake with a superior / higher ranking official
 In a group, shake hands first with the host and then with other senior people in the group
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