HR professionals should avoid certain bad habits that could damage their reputation and relationships with employees. These include gossiping about sensitive employee information, failing to properly onboard new employees or thoroughly vet job candidates, showing favoritism, not following their own policies and procedures, and engaging in unprofessional behavior. Maintaining integrity, transparency, and fairness is important for the HR department to function effectively and be seen as role models within the company.
I would define ‘Customer Experience’as:
‘How customers or prospective customers perceive their interactions with your organisation’
Customer experience encompasses every aspect of an organisation’s offering - the quality of customer care, of course, but also advertising, packaging, product and service features, ease of use, and reliability.
How can you drive a consistently good and improving Customer Experience for your customers or prospects?
In this A to Z I’ll give you some of the answers and some tips from Oak Consult
World Class Service 2.0: Going Beyond the Basics of Customer ServiceRasmussen College
World class customer service is a critical element of any successful business no matter how small or how large your company is. Competition is fierce and one negative customer experience can affect your bottom line and spread across social media channels—affecting your image and your brand. This showcase will explore how your company can go beyond the basics of customer service to create a consistent and positive customer and employee experience. Our subject matter expert, Patty Sagert, teaches us how to set your business apart from your competitors by creating engaging, unique, and memorable customer experiences.
Watch the presentation: https://www.youtube.com/watch?feature=player_embedded&v=LorRx1ui3PI
Featured Speaker:
Patty Sagert
Campus Director
Blaine Campus
Rasmussen College
The Keys to Personal Branding
• The Truth about Women in Leadership
• Building Your Personal Brand
• Bringing Your Personal Brand to Life
• Final Words of Wisdom
I would define ‘Customer Experience’as:
‘How customers or prospective customers perceive their interactions with your organisation’
Customer experience encompasses every aspect of an organisation’s offering - the quality of customer care, of course, but also advertising, packaging, product and service features, ease of use, and reliability.
How can you drive a consistently good and improving Customer Experience for your customers or prospects?
In this A to Z I’ll give you some of the answers and some tips from Oak Consult
World Class Service 2.0: Going Beyond the Basics of Customer ServiceRasmussen College
World class customer service is a critical element of any successful business no matter how small or how large your company is. Competition is fierce and one negative customer experience can affect your bottom line and spread across social media channels—affecting your image and your brand. This showcase will explore how your company can go beyond the basics of customer service to create a consistent and positive customer and employee experience. Our subject matter expert, Patty Sagert, teaches us how to set your business apart from your competitors by creating engaging, unique, and memorable customer experiences.
Watch the presentation: https://www.youtube.com/watch?feature=player_embedded&v=LorRx1ui3PI
Featured Speaker:
Patty Sagert
Campus Director
Blaine Campus
Rasmussen College
The Keys to Personal Branding
• The Truth about Women in Leadership
• Building Your Personal Brand
• Bringing Your Personal Brand to Life
• Final Words of Wisdom
Man eats to live and not that he lives in order to eat, thus food is considered one of the basic necessities of human beings. Though the choices and preferences differ, there are some common foods that are consumed in larger quantities than others all over the world. This is a ranking of the top ten most eaten foods in all the continents of the world.
Shared by: http://rasacatering.sg/
The term ‘Hotel’, evolution & development of hospitality industry and tourism, famous hotels worldwide, Classification of hotels. (based on various categories like size, location, clientele, length of stay, facilities, ownership), Organizational chart of hotels (Large, Medium, Small)
24 Productivity Habits of Successful People - by @prdotcopr.co
These are the history’s most successful people. Being so successful, they must have failed more than others. They must have found how to make it work - in how they lived, their routines, their failures and their habits. Let’s look for theif formula for success, the tips and tricks they used to be successful at what they did best. Anything you may find inspiring?
Article: http://academy.pr.co/127380-24-productivity-habits-of-successful-people
Inspired by: https://medium.com/life-learning/25-daily-rituals-of-history-s-most-successful-d87f1cf43077
Created by: http://pr.co
5 Questions For the Person That Thinks They May Be Addicted to SugarChelsea O'Brien
Sugar addiction: whether you are actually “addicted” or not, it’s the feeling of wanting something sweet that you try to ignore until it nags you enough to “cave in” and eat what you were trying to avoid.
This doesn’t necessarily mean you “binge” on the food you were trying to avoid, but it’s when you finally break down and have it and then feel guilty afterward. Or you beat yourself up for not being able to resist.
If that sounds like something you wrestle with sometimes, here are 5 “key questions” to consider to help you be able to relax around your favorite foods instead of trying to rigidly control yourself.
For more tips and a free video course about overcoming sugar addiction, visit http://www.bingeeatingbreakthrough.com.
"Personality is the embodiment of feelings and behaviors which makes man the unique person that he is."
-Sigmund Freud
Hi. You can reach me through my:
GMAIL: euniceparco @gmail.com
FB: Eunice Parcz
10 SECRETS OF HIGHLY SUCCESSFUL CONTENT CREATORS VIDSUMMIT 2019Roberto Blake
Roberto Blake Presentation from VIDSUMMIT 2019
This is the slide deck presentation I delivered at VIDSUMMIT 2019 a video marketing conference focused on serious content creators who want to build their brand and business online.
This deck focuses on the lessons we can all learn from the most successful content creators on the YouTube platform.
Marketing and business is becoming omni-channel. Physical and digital channels are blended. Customers’ journeys become more and more complex. Digital technologies create new customer experiences. Customer experience management will be the competitive advantage of the coming decade and is a project driving business transformation.
See download link below.
Here is a free compilation of all the freebies you might need for your presentations, or other creative projects, including fonts, colors, icons and more.
Download link: https://www.dropbox.com/s/ziy3976c8qxn51y/The%20Ultimate%20Freebies%20Guide%20for%20Presentations.pdf
This presentation was created 100% in PowerPoint by my presentation design agency Slides. We are based in Spain (Europe) but have clients worldwide.
Drop me an email and we will discuss your project.
How Starbucks Became the Apple of CoffeeGraham Brown
If you owned stock in Starbucks and Apple, you'd be sitting on a 1000% return on your investment over the last 7 years.
The phenomenal rise of these two companies is the result of clear focus on their brand marketing strategy, one which required a conscious split from traditional BRANDING based advertising, to marketing fit for the 21st century: BRAND EXPERIENCE.
In this presentation, we'll look at the success story from the Starbucks side: a case study of how Starbucks became a loved brand like Apple and the 5 factors that underpin its class-leading marketing strategy.
There are plenty of office etiquette lessons every employee should be cognizant of. From spreading too much gossip to talking too loudly around other co-workers, there are a host of mistakes that do nothing more than slow down everyone's day. See which mistakes made the list and what you can do to keep them from happening at your company.
Man eats to live and not that he lives in order to eat, thus food is considered one of the basic necessities of human beings. Though the choices and preferences differ, there are some common foods that are consumed in larger quantities than others all over the world. This is a ranking of the top ten most eaten foods in all the continents of the world.
Shared by: http://rasacatering.sg/
The term ‘Hotel’, evolution & development of hospitality industry and tourism, famous hotels worldwide, Classification of hotels. (based on various categories like size, location, clientele, length of stay, facilities, ownership), Organizational chart of hotels (Large, Medium, Small)
24 Productivity Habits of Successful People - by @prdotcopr.co
These are the history’s most successful people. Being so successful, they must have failed more than others. They must have found how to make it work - in how they lived, their routines, their failures and their habits. Let’s look for theif formula for success, the tips and tricks they used to be successful at what they did best. Anything you may find inspiring?
Article: http://academy.pr.co/127380-24-productivity-habits-of-successful-people
Inspired by: https://medium.com/life-learning/25-daily-rituals-of-history-s-most-successful-d87f1cf43077
Created by: http://pr.co
5 Questions For the Person That Thinks They May Be Addicted to SugarChelsea O'Brien
Sugar addiction: whether you are actually “addicted” or not, it’s the feeling of wanting something sweet that you try to ignore until it nags you enough to “cave in” and eat what you were trying to avoid.
This doesn’t necessarily mean you “binge” on the food you were trying to avoid, but it’s when you finally break down and have it and then feel guilty afterward. Or you beat yourself up for not being able to resist.
If that sounds like something you wrestle with sometimes, here are 5 “key questions” to consider to help you be able to relax around your favorite foods instead of trying to rigidly control yourself.
For more tips and a free video course about overcoming sugar addiction, visit http://www.bingeeatingbreakthrough.com.
"Personality is the embodiment of feelings and behaviors which makes man the unique person that he is."
-Sigmund Freud
Hi. You can reach me through my:
GMAIL: euniceparco @gmail.com
FB: Eunice Parcz
10 SECRETS OF HIGHLY SUCCESSFUL CONTENT CREATORS VIDSUMMIT 2019Roberto Blake
Roberto Blake Presentation from VIDSUMMIT 2019
This is the slide deck presentation I delivered at VIDSUMMIT 2019 a video marketing conference focused on serious content creators who want to build their brand and business online.
This deck focuses on the lessons we can all learn from the most successful content creators on the YouTube platform.
Marketing and business is becoming omni-channel. Physical and digital channels are blended. Customers’ journeys become more and more complex. Digital technologies create new customer experiences. Customer experience management will be the competitive advantage of the coming decade and is a project driving business transformation.
See download link below.
Here is a free compilation of all the freebies you might need for your presentations, or other creative projects, including fonts, colors, icons and more.
Download link: https://www.dropbox.com/s/ziy3976c8qxn51y/The%20Ultimate%20Freebies%20Guide%20for%20Presentations.pdf
This presentation was created 100% in PowerPoint by my presentation design agency Slides. We are based in Spain (Europe) but have clients worldwide.
Drop me an email and we will discuss your project.
How Starbucks Became the Apple of CoffeeGraham Brown
If you owned stock in Starbucks and Apple, you'd be sitting on a 1000% return on your investment over the last 7 years.
The phenomenal rise of these two companies is the result of clear focus on their brand marketing strategy, one which required a conscious split from traditional BRANDING based advertising, to marketing fit for the 21st century: BRAND EXPERIENCE.
In this presentation, we'll look at the success story from the Starbucks side: a case study of how Starbucks became a loved brand like Apple and the 5 factors that underpin its class-leading marketing strategy.
There are plenty of office etiquette lessons every employee should be cognizant of. From spreading too much gossip to talking too loudly around other co-workers, there are a host of mistakes that do nothing more than slow down everyone's day. See which mistakes made the list and what you can do to keep them from happening at your company.
Denmark Has Redefined Its Anti-Doping Policiesisteroidscom
In the biggest doping bust in Danish history, Copenhagen Police has confiscated more than one ton of steroids. The Danish police remarked new and stricter laws on doping have given them the necessary tools to bust two men who had "at least a ton" of illegal steroids.
Everything You Need To Know About Being A Human Resources Administratortopseowebmaster
Well there you have it! Your full guide to becoming a human resources administrator! So where do you go from here, like the beginning to many other career paths the first step is: getting your college diploma! Check out ABM College’s Human Resources Administration Online Diploma for more information!
“Where the Rubber Meets the Road: Applying HR Technology to Solve Real-world Problems,” from LBi Software, brings the insight and wisdom of seven of HR's most recognized thought leaders to one topic: how to use today's powerful HR technology to focus on the people in your organization and become a more strategic business partner.
Our engaging e-book draws on the experience and knowledge of some of the most recognized thought leaders in HR today, including Steve Boese (HR Technology Conference & Expo), Ron Thomas (Human Capital Institute), Lisa Rosendahl (WomenofHR.com), Robin Schooling (HR Schoolhouse.com) and Matt Stollak (True Faith HR).
This e-book gives you succinct and revealing insight into how HR can better understand and rise to daily challenges, such as:
-Assuming too much about what employees think and feel.
-Meeting the increasing demand for workforce transparency and accuracy.
-Understanding the essential characteristics of employees, beyond job skills and goals
-Building your rewards program on your organization's culture
-Adapting to cultural developments and trends
-Using social media to assess the employee experience
-Embracing data to prove HR effectiveness
-Getting real-world use out of the newest HR technology
Workplace Management: The Appropriate Way to Handle Work Related Issues/ConcernsHBA Consulting
Let’s admit it. All workers have faced internal concerns at our work at some point. Explore the ideas to handle work related issues or concerns and how to get organised in advance.
Nothing affects employee morale more insidiously than persistent workplace negativity. It saps the energy of your organization and diverts critical attention from work and performance. Negativity occurs in the attitude, outlook, and talk of one department member, or in a crescendo of voices responding to a workplace decision or event.
Employee Motivation 101: 5 HR Tips for ManagementKashish Trivedi
Employee motivation is a complex thing and something most HR professionals have struggled with at some point.
If you’re wondering how to increase employee satisfaction, productivity, and, in turn, business outcomes, you’re not alone.
Psychologists have long debated this topic, and their findings provide a gateway to effective employee management.
In this blog post, we’ll explore the psychology behind employee motivation and dive into the solutions that will make your employees thrive.
Human Resources:
-- Know where to find resources to support you in your decision-making.
-- Demonstrate HR professionalism in your role.
Understand the value of good HR practice
1. What is HR?
2. What does the HR department do?
3. Different perceptions of HR.
4. Understanding the different views of HR.
5. What and who does HR represents?
6. HR roles in small organisations.
7. HR roles in large organisations.
8. The professional principles:
i) Work matters
ii) People matter
iii) Professionalism matters
9. Types of HR practices.
10. Importance of data.
11. HR analytics & Predictive Analytics.
12. Ethics of data collection.
13. Examples of how HR can use data more ethically.
Project & Training for MCA students in Ahmedabad - Gujarat
Alpha Infoways Pvt. Ltd (ISO 9001-2008) provide Training in .Net, Java, PHP & other Technologies, We also help MCA & BE/B.Tech Students in their academic Projects from across Gujarat. So far we have trained & helped approx 500+ Students altogether in the past. We are Customized software & Web design & Development company based at Ahmedabad. — at New CG Road.
2. Employees are a company’s greatest assets.
That’s why businesses hire HR professionals to
take care of employee needs, manage benefits
and deal with any staff problems or concerns.
Usually, HR staffers do a great job, but
occasionally, they may display poor judgment,
such as sharing private employee information or
failing to follow up on complaints.
HR professionals may fall into the following bad
habits from time to time. By identifying these
detrimental behaviors, you can hopefully work
to eradicate them from your organization.
Anything HR Solutions
3. HR staffers have access to a large amount of
sensitive information, such as employee salaries,
medical details and performance reviews. Water
cooler gossip on these subjects can not only hurt
feelings, but also lead to legal action over
privacy concerns. Imagine the uncomfortable
situation that could arise if an employee’s co-
workers learned that he or she was misusing the
company’s medical insurance package. Try to
keep a tight grip on gossip by clearly spelling out
the consequences of loose lips to the entire HR
staff.
Anything HR Solutions
4. Willfully spreading gossip is one thing, but
there’s also the danger of unintentionally
leaking information by talking loudly in close
quarters, using the speakerphone during
private discussions and forwarding emails
containing sensitive information.
Anything HR Solutions
5. HR professionals are on the front lines of
acclimating new employees, so when they
drop the ball on delivering pertinent job-
related information, it can spell trouble down
the road. Employees may be confused about
their benefits and job expectations, which
can be harmful for both the employees and
their managers.
Anything HR Solutions
6. Failing to perform a thorough analysis of a
job and its requirements can lead to bad
hires, which can cost a company serious
money. Make sure that each open position is
thoroughly researched and that managers
provide input as to what skills are required
in order for the new hire to succeed.
Anything HR Solutions
7. HR staffers are often inundated with requests
for benefits changes, procedure documentation
and training, among other tasks. With so many
responsibilities, it’s easy to lose track of
individual employee requests and complaints or
forget to follow up with interviewees who didn’t
get a job. However, all of these seemingly small
tasks can be very important to employees and
potential hires and should be prioritized.
Anything HR Solutions
8. Your company has laid out myriad rules and
procedures, but what about the rewards?
Employees need to be recognized for a job
well done, so work with managers to set up a
reward system if there is not one in place
already.
Anything HR Solutions
9. Perhaps your company has a reward system
but lacks clear policies. Without public – and
better yet, published – procedures in place,
HR professionals face many more questions
and misunderstandings than they otherwise
might.
Anything HR Solutions
10. Is your team busy writing up policies and
procedures for every possible contingency?
Too many rules can make employees feel
restricted and can also stifle creative
solutions and suggestions.
Anything HR Solutions
11. While it’s important to have some basic procedural
and behavioral policies in place, they are of little
use if uninformed. Take evaluations and reported
complaints seriously and follow up with employees
who habitually cross the line.
Anything HR Solutions
12. If there’s a problem between an employee and a
manager or a dispute between two employees,
the ideal solution is for them to resolve it
themselves. HR professionals can help facilitate
communications, but they should not attempt to
play referee between the two sides. If the parties
cannot resolve their differences among
themselves, sit everyone down together to help
resolve the issue.
Anything HR Solutions
13. An atmosphere of suspicion can make
individual employees and entire teams
nervous, and eventually, they will stop
trusting the company. Therefore, HR staffers
should avoid excessive monitoring.
Anything HR Solutions
14. HR departments spend most of their time
making sure that the needs of employees and
managers are met, but they sometimes forget
to follow their own policies, especially when
it comes to reviews.
Anything HR Solutions
15. Working in HR is not always fun, since you
sometimes may have to lay off employees or
deliver other bad news. As uncomfortable as this
situation may be, make sure that you talk to the
affected employees in person so that you can
show empathy and answer any questions that
they might have. This will also foster an
atmosphere of transparency, which can help
create a mutually respectful environment
between HR and other departments.
Anything HR Solutions
16. It may be tempting to put someone you
personally like on the top of the pile for a
promotion or new position, but favors such as
these are unfair to other candidates. Also, if your
biases ever become common company
knowledge, your professional reputation will
very likely be at risk. In addition it is utmost
important to maintain integrity of highest
standards. Accepting favors from others like
vendors and soliciting for favors is also an
equally bad and tarnishes the image.
Anything HR Solutions
17. Whether you like it or not, the fact of the
matter is that HR professionals are seen as
role models for how other employees should
behave. Making an off-color joke or dallying
excessively can dilute the HR department’s
image.
Anything HR Solutions
18. Once HR professionals know what habits
they should avoid, they can focus on their
core responsibilities and their own personal
strengths. After all, if each member of the HR
department concentrates on doing what he
or she does best, the entire company wins.
Anything HR Solutions