Human resources is a relatively new field compared to other business functions like operations, sales, finance, and marketing. HR has evolved over time, starting as a clerical personnel function focused on record keeping, then becoming more involved in labor relations and legal issues. Now, HR professionals are expected to act as strategic business partners who understand the bottom line while also advocating for employees. The document discusses the changing role and competencies of HR professionals. It argues that an important role is being an "employee advocate" - someone who listens to employees, provides empathy and advice, and helps solve employee relations issues with common sense rather than just policies. By having diverse HR staff who employees feel comfortable speaking with, an organization can better