This document discusses corporate etiquette in various contexts. It covers etiquette for customer service, phone calls, emails, business dress, use of office space, professional conduct, and interviews. The key points emphasized are treating customers with patience, empathy and taking responsibility; proper phone etiquette like identifying yourself and returning calls promptly; keeping emails concise and proofread; dressing appropriately for the workplace and activities; respecting others' workspaces; and showing professionalism during interviews through firm handshakes, clear communication, and sending thank you notes. Corporate etiquette aims to make others feel comfortable through good manners and protocol.

1. Corporate Etiquette
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2. Introduction
Etiquette has to do with good manners. It's
not so much our own good manners, but
making other people feel comfortable by
the way we behave.
“The conduct or procedure required by
good breeding or authority to be
observed in social or official life.”
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3. Corporate etiquette
 Customer service etiquette
 Phone etiquette
 E-mail etiquette
 Business dress etiquette
 Office space etiquette
 Professional conduct
 Interview etiquette
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4. Customer Etiquette
 Do not take comments or insult personally
 Never interrupt the customer
 Show empathy
 Stay focused
 Take responsibility
 Patience really is a virtue
 Remember the Golden Rule
 Ease their pain
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5. “Golden Rule”
 Be considerate
 Practical protocol
 Be friendly
 Practical professionalism
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6. Phone Etiquette
Don’t
 Eat when you are on phone
 Put someone on speakerphone
 Talk with others
 Say anything that you don’t want the caller to
hear
 Answer the phone if you are not prepared
 Answer calls when you are in office or in a
meeting
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7. Phone Etiquette
Do
 Answer using your name , title and ask how
you can help
 Always leave your phone number and speak
slowly
 Leave a short, detailed message
 Return calls in a timely manner
 Smile when you answer the phone
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8. E-mail Etiquette
 Subject line should be short and specific
 Avoid jargon and abbreviations
 Use short paragraph
 Read for content and grammar before
sending
 Be consistent with format
 Think before you hit “sent”
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9. Dress Code Etiquette
 What you wear says something about who
you are as an employee
 It’s OK to be relaxed but not OK to be
unprofessional
 Accessories make man, or woman but easy
dose it
 Remember the details
 Consider the activity
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10. Dress for Success
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11. Office space Etiquette
 Don’t interrupt
 Ask permission
 Don’t touch
 Cubicles do have walls
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12. Interview Etiquette
Interview Etiquette Before the Interview
 Your hair should be clean and combed.
 Nails should be clean and trimmed.
 Be conservative and err on the side of caution. If the
company does not have a dress code, remember that
its better to overdress than under dress.
 Arrive at least 10 minutes before your interview. The
extra minutes will also give time to fill out any forms
or applications that might be required.
 Turn off your cell phone or pager.
 Don't assume that whoever greets you is the
receptionist.
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13. Interview Etiquette
Interview Etiquette During the Interview
 Make a positive and professional first impression by
being assertive and giving a firm handshake to each
interviewer and addressing each interviewer by name
as he or she is introduced.
 Reinforce your professionalism and your ability to
communicate effectively by speaking clearly and
avoiding "uhs", "you knows", and slang.
 Use appropriate working. You won't receive extra
points for each work that has more than 10 letters.
Use technical terms only when appropriate to the
question.
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14. Interview Etiquette
Interview Etiquette After the Interview
 Shake each interviewer's hand and thank
each interviewer by name.
 Send a thank you note as soon after the
interview as possible
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15. Conclusion
By observing common courtesy and good
manners, newcomers can impress not
only their boss but everyone around
them in the workplace. This will add to
their credentials and help them climb up
the corporate ladder
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16. Thanks
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