Ensure that you can consistently deliver and embed value and benefits whenever you change processes.

1. Rolling a six every time you change your processes

2. Did you know? About 70% of all change projects fail to achieve their stated objectives or benefits….that’s about the same chance of succeeding as rolling one six with two dice. ©

3. A word from our sponsor "It is not the strongest species that survive, nor the most intelligent, but the ones most responsive to change.“ (Charles Darwin) ©

4. Why do projects fail to deliver???? Lack of sustained management commitment Unrealistic scope and expectations Resistance to change Lack of involvement with the change process Poor adoption Unclear / changed objectives Inadequate consultation And on….and on….. ©

5. So what do we need to think about? ©

6. Benchmark at the next level of detail….. ©

7. It’s a bit like…..a Rubik’s cube If you change one thing, you need to consider the implications on the others to get all the blocks of one colour aligned (or more closely aligned). ©

8. A word from our other sponsor “the definition of insanity is doing the same thing over and over and expecting different results” (Ben Franklin) ….so to get different results, we need to do things differently, i.e. change the process…. ©

9. What is a process? A process is the chain of activities that deliver your products and services. …essentially it’s the route map of how you’re going to get to your destination ©

10. Why focus on Process? It's worth spending time on finding the quickest way to get there to avoid bottlenecks, break downs and to access the latest routes and continually assess whether you need a new route to get there more quickly and easily. ©

11. An organisation without processes Nothing at the heart Weak linkages ©

12. An organisation with processes Processes at the heart Strong linkages ©

13. What else could I do? You could, for example, buy a faster car (new system) or employ a racing driver (people / skills), but often the best way to reduce your cost of travel, get there faster and keep your passengers happy is to plan and adapt your route (the process). ©

14. You’re only as strong as the weakest link Organisation Process People ©

15. So…benchmark each of the 9 levers… To see which areas you need to focus on to ensure that you deliver AND EMBED the changes to your processes: Level 1 (Initial) - getting started/awareness Level 2 (Repeatable) - developing/focusing/knowledge Level 3 (Defined) - complying/practising/competence Level 4 (Managed) - sustaining/exploiting/excellence Level 5 (Optimised) - advocating/transforming ©

16. ….and move up the Performance & Service Maturity ladder…. ©

17. So why should I bother? Remember the stats? 70% of projects fail to deliver as expected…..so load the dice in your favour by benchmarking your process maturity and throw a six every time! ©

18. Who are we? Performance through Process: Rapid delivery of lasting Performance & Service Improvements Performance through Process helps you to rapidly deliver lasting Performance & Service Improvements to your operational processes by deploying our unique process maturity model. We only use seasoned and approved process consultants and apply a rigorous governance structure honed over numerous successful process improvement projects.

19. You may have noticed…. Performance through Process' logo is based on the Greek letter ψ (PSI - Performance & Service Improvement). You’ll see that in everything we do as it underpins everything that we deliver.

20. Our Contact Details Contact us: info@performancethroughprocess.co.uk +44(0)1908 551629 www.performancethroughprocess.co.uk