Miss the Los Angeles workshop of the Process Efficiency World Tour? From powerful account management to Human Resources, learn about the variety of scenarios for using Business Process Management.
Driving Process Improvement Through Automation | WebinarJK Tech
High-volume, repetitive, manual processes? Facing difficulties in automation? RPA-To the rescue! Grasp the opportunity to enlighten yourself with Robotic Process Automation. Learn to use automation technology within your existing business with minimal manual intervention.
By 2020, 80% of the large enterprises would have formally introduced digital workers into their basic operations. Entry-level tasks like user onboarding and offboarding etc. will have been completed automated over the underlying technology, ticketing tool and User Interface by as early as the end of 2019.
In this webinar, our transformation experts showcased how a difference can be made in terms of quality, time and investments through business process transformation using robotic process automation. Our emphasis will be on the approach and the capabilities of the technology in generating better returns.
Key Takeaways
• Common industrial pain points and how to address them using RPA.
• Risks that businesses are riding by resisting transformation.
• Busting myths that prevent businesses to take the leap in transformation.
• Impact of RPA in major sectors.
Visit our website link: https://jktech.com/insight/webinar/driving-process-improvement-through-automation/
Follow us on:
Linkedin: https://www.linkedin.com/company/jk-technosoft/
Facebook: https://www.facebook.com/JKTechnosoftServices/
Twitter: https://twitter.com/JKTechnosoft
[Webinar] - Using RPA to Accelerate the Benefits from Shared ServicesJK Tech
The benefits of having a shared services function are well understood but using Robotic Process Automation (RPA) to perform these services is a lesser-known fact. If you are looking to implement shared services or exploring options for improvements in this area, then this webinar will be very helpful.
Quick to implement, RPA shared services remove the need for costly integrations and achieve more than 95% accuracy of processing.
Build and Deploy RPA solution in as little as 4 weeks, to help Shared Services Functions like F&A, HR, Supply Chain, Contact Centre where BOTs take care of rule-based repetitive tasks and your team focused on critical and strategic business operations.
Listen to our thought leaders Mr. Praveen Kumar & Mr. Grant Farrell for an interactive webinar on “Using RPA to Accelerate the Benefits from Shared Services” to find out automation possibilities and how RPA BOTs can help in some of the processes like:
- Source to Pay (sourcing, procurement, invoicing, and payments).
- Employee/vendor management (onboarding, training, deployment, exists).
- Logistics (forecasting, maintenance, warehouse management, tracking).
- IT & Contact Centre (Helpdesk, Provisioning/de-provisioning, customer queries/complaints).
KEY TAKEAWAYS:
1) Automation possibilities in Shared Services across business functions (F&A, HR, Supply Chain, Contact Centre).
2) How RPA can help to automate processes 24×7 without changing the existing IT landscape?
3) How to start the RPA journey and build a team to deliver the solution?
The prestigious annual Global Awards for Excellence in BPM are highly coveted by organizations that seek recognition for their achievements.
How do we promote BPM through the Awards?
By helping the entire industry continue to evolve and mature and for BPM practitioners to learn from each other through these outstanding examples by gaining visibility into BPM excellence and best practices.
Some organizations significantly outperform others in their industry. They become more agile by adopting smarter work practices and transforming their business processes to be more dynamic, collaborative, and connected.
Often, the business processes themselves create competitive advantage. Increased revenue at reduced cost makes more money for a very effective business. Changing market opportunities, customer demands, new technology and calls for cost reduction can make it seem impossible to keep operational chaos at bay.
Learn more here: http://bpmf.org/
2016 Winners Announced in WfMC Global Awards for Excellence in Case Management. These awards are designed to highlight and showcase the best examples of technology and business practice to support knowledge workers.
Learn more at http://adaptivecasemanagement.org/
"TDG is a leading provider of eBusiness, eGovernment, backO ce Automation and Infrastructure & Management Information Systems. Established in 1999, we have grown
globally to employ over 600+ ICT professionals."
Driving Process Improvement Through Automation | WebinarJK Tech
High-volume, repetitive, manual processes? Facing difficulties in automation? RPA-To the rescue! Grasp the opportunity to enlighten yourself with Robotic Process Automation. Learn to use automation technology within your existing business with minimal manual intervention.
By 2020, 80% of the large enterprises would have formally introduced digital workers into their basic operations. Entry-level tasks like user onboarding and offboarding etc. will have been completed automated over the underlying technology, ticketing tool and User Interface by as early as the end of 2019.
In this webinar, our transformation experts showcased how a difference can be made in terms of quality, time and investments through business process transformation using robotic process automation. Our emphasis will be on the approach and the capabilities of the technology in generating better returns.
Key Takeaways
• Common industrial pain points and how to address them using RPA.
• Risks that businesses are riding by resisting transformation.
• Busting myths that prevent businesses to take the leap in transformation.
• Impact of RPA in major sectors.
Visit our website link: https://jktech.com/insight/webinar/driving-process-improvement-through-automation/
Follow us on:
Linkedin: https://www.linkedin.com/company/jk-technosoft/
Facebook: https://www.facebook.com/JKTechnosoftServices/
Twitter: https://twitter.com/JKTechnosoft
[Webinar] - Using RPA to Accelerate the Benefits from Shared ServicesJK Tech
The benefits of having a shared services function are well understood but using Robotic Process Automation (RPA) to perform these services is a lesser-known fact. If you are looking to implement shared services or exploring options for improvements in this area, then this webinar will be very helpful.
Quick to implement, RPA shared services remove the need for costly integrations and achieve more than 95% accuracy of processing.
Build and Deploy RPA solution in as little as 4 weeks, to help Shared Services Functions like F&A, HR, Supply Chain, Contact Centre where BOTs take care of rule-based repetitive tasks and your team focused on critical and strategic business operations.
Listen to our thought leaders Mr. Praveen Kumar & Mr. Grant Farrell for an interactive webinar on “Using RPA to Accelerate the Benefits from Shared Services” to find out automation possibilities and how RPA BOTs can help in some of the processes like:
- Source to Pay (sourcing, procurement, invoicing, and payments).
- Employee/vendor management (onboarding, training, deployment, exists).
- Logistics (forecasting, maintenance, warehouse management, tracking).
- IT & Contact Centre (Helpdesk, Provisioning/de-provisioning, customer queries/complaints).
KEY TAKEAWAYS:
1) Automation possibilities in Shared Services across business functions (F&A, HR, Supply Chain, Contact Centre).
2) How RPA can help to automate processes 24×7 without changing the existing IT landscape?
3) How to start the RPA journey and build a team to deliver the solution?
The prestigious annual Global Awards for Excellence in BPM are highly coveted by organizations that seek recognition for their achievements.
How do we promote BPM through the Awards?
By helping the entire industry continue to evolve and mature and for BPM practitioners to learn from each other through these outstanding examples by gaining visibility into BPM excellence and best practices.
Some organizations significantly outperform others in their industry. They become more agile by adopting smarter work practices and transforming their business processes to be more dynamic, collaborative, and connected.
Often, the business processes themselves create competitive advantage. Increased revenue at reduced cost makes more money for a very effective business. Changing market opportunities, customer demands, new technology and calls for cost reduction can make it seem impossible to keep operational chaos at bay.
Learn more here: http://bpmf.org/
2016 Winners Announced in WfMC Global Awards for Excellence in Case Management. These awards are designed to highlight and showcase the best examples of technology and business practice to support knowledge workers.
Learn more at http://adaptivecasemanagement.org/
"TDG is a leading provider of eBusiness, eGovernment, backO ce Automation and Infrastructure & Management Information Systems. Established in 1999, we have grown
globally to employ over 600+ ICT professionals."
SAP HANA is an in-memory computing appliance that combines SAP database software with pre-tuned server, storage, and networking hardware to deliver - allowing actionable insight and decision making on Big Data.
Infosys - SAP Implementation Methodology | Integration SoftwareInfosys
Infosys' sap implementation methodology employs industry-best practices to provide high-quality sap implementation services that align seamlessly with existing IT processes.
Robotic Process Automation Analytics: KPIs for Your RPA DeploymentCiGen
A key challenge for discussions of business success is that the notion of success is very context-specific, that is, it can have very different meanings for different RPA stakeholders. When it comes to measuring success, however, it is rather certain that an accurate estimation is obtained by tracking key outcomes of RPA deployment. There are two categories of robotic process automation KPIs.
IBM Innovate2012 - CIO Cockpit for Integrated Planning, Controlling and AnalysisEinar Karlsen
The presentation provides an overview of the CIO Cockpit for integrated planning, controlling and analysis using IBM Rational Focal Point, IBM Rational Insight and Cognos solutions for Business Intelligence.
Bridging Business and IT, a structured approach. This is the presentation as delivered at the Ducth SAP User Group (VNSG) on April 15th in Groningen, The Netherlands
Create and Simplify Flexible Order Management with IBM OMSPerficient, Inc.
Successful order management projects are unique in their ability to create brand loyalty by demonstrating a unified commerce approach, spanning pre- and post-sales. Intelligent fulfillment is also essential to organizations selling complex configurable offerings, due to assembly and fulfillment workflows that may span multiple facilities and planning systems.
Perficient’s OMS Rapid Deployment Asset is a pre-configured solution that can be implemented quickly to demonstrate tangible results. The OMS RDA delivers pre-defined functionality, cuts implementation time, and provides flexible, process-based order management from multiple channels while enabling customized fulfillment based upon user-defined business requirements.
In our webinar, we discussed the key benefits of the OMS Rapid Deployment Asset:
-Rapid implementation using pre-defined accelerators
-Simplified connectivity with an IBM ESB that enables various enterprise applications to seamlessly communicate
-Pre-built artifacts for solution design, detail design, and test cases
-Quick delivery of the end-to-end solution to showcase value to your organization
Building Your Own Modernization Roadmap - Emmanuel TzinevrakisFresche Solutions
Building Your Own Modernization Roadmap, presented by Emmanuel Tzinevrakis, VP Services at Fresche.
Presentation topics:
■ Value of Your IBM i
■ Business Value Creation
■ Modernization Strategies
■ Planning Your Modernization
■ How to Get Started
Indusa successfully conducts Dine n Learn event named: CXO Workshop on Digital Transformation.
This event was a platform to bring together CXOs and techno functional professionals in an open dialogue, under one roof to discuss the key industry technology trends for their business growth.Our dynamic group of speakers from Indusa and Microsoft provided in-depth insight on the business benefits of using technology that can certainly help you define your technology landscape.
Bending the IT Op-Ex Cost Curve Through IT SimplificationCognizant
CIOs can cut back operations expenditures (Op-Ex) and redirect the funds to strategic digital transformation by reducing IT complexity and rooting out inefficiencies while engaged in IT simplification.
Here are the slides from AMI's webinar on Digital Transformation using the Laserfiche model. Here is a link to the actual webinar recording - http://web.amipaperless.com/digital-transformation-webinar.
RPA at Full Scale. Advancing From Initial Success to Sustainable AutomationUiPath
The question everyone is asking right now is this: how do I transition from a successful RPA pilot to an enterprise wide roll-out? Learn the answer from this detailed guide packed with practical knowledge and strategic insight.
Bonitasoft - Process Efficiency World Tour 2013 - LondonBonitasoft
The Bonitasoft BPM experts are back! For this second cycle of the Process Efficiency World Tour, Bonitasoft invites you to take part in one of the 13 events, to learn how you can transform your organization and your information systems with BPM.
Learn about best practices to successfully conduct your BPM initiative, hear about organizations which have successfully deployed Bonita BPM, and see real applications developed with Bonita BPM, the most widely used BPM suite in the world.
From customer experience optimization to human resources management, Bonita BPM can fundamentally change the way you design and develop process-based applications!
SAP HANA is an in-memory computing appliance that combines SAP database software with pre-tuned server, storage, and networking hardware to deliver - allowing actionable insight and decision making on Big Data.
Infosys - SAP Implementation Methodology | Integration SoftwareInfosys
Infosys' sap implementation methodology employs industry-best practices to provide high-quality sap implementation services that align seamlessly with existing IT processes.
Robotic Process Automation Analytics: KPIs for Your RPA DeploymentCiGen
A key challenge for discussions of business success is that the notion of success is very context-specific, that is, it can have very different meanings for different RPA stakeholders. When it comes to measuring success, however, it is rather certain that an accurate estimation is obtained by tracking key outcomes of RPA deployment. There are two categories of robotic process automation KPIs.
IBM Innovate2012 - CIO Cockpit for Integrated Planning, Controlling and AnalysisEinar Karlsen
The presentation provides an overview of the CIO Cockpit for integrated planning, controlling and analysis using IBM Rational Focal Point, IBM Rational Insight and Cognos solutions for Business Intelligence.
Bridging Business and IT, a structured approach. This is the presentation as delivered at the Ducth SAP User Group (VNSG) on April 15th in Groningen, The Netherlands
Create and Simplify Flexible Order Management with IBM OMSPerficient, Inc.
Successful order management projects are unique in their ability to create brand loyalty by demonstrating a unified commerce approach, spanning pre- and post-sales. Intelligent fulfillment is also essential to organizations selling complex configurable offerings, due to assembly and fulfillment workflows that may span multiple facilities and planning systems.
Perficient’s OMS Rapid Deployment Asset is a pre-configured solution that can be implemented quickly to demonstrate tangible results. The OMS RDA delivers pre-defined functionality, cuts implementation time, and provides flexible, process-based order management from multiple channels while enabling customized fulfillment based upon user-defined business requirements.
In our webinar, we discussed the key benefits of the OMS Rapid Deployment Asset:
-Rapid implementation using pre-defined accelerators
-Simplified connectivity with an IBM ESB that enables various enterprise applications to seamlessly communicate
-Pre-built artifacts for solution design, detail design, and test cases
-Quick delivery of the end-to-end solution to showcase value to your organization
Building Your Own Modernization Roadmap - Emmanuel TzinevrakisFresche Solutions
Building Your Own Modernization Roadmap, presented by Emmanuel Tzinevrakis, VP Services at Fresche.
Presentation topics:
■ Value of Your IBM i
■ Business Value Creation
■ Modernization Strategies
■ Planning Your Modernization
■ How to Get Started
Indusa successfully conducts Dine n Learn event named: CXO Workshop on Digital Transformation.
This event was a platform to bring together CXOs and techno functional professionals in an open dialogue, under one roof to discuss the key industry technology trends for their business growth.Our dynamic group of speakers from Indusa and Microsoft provided in-depth insight on the business benefits of using technology that can certainly help you define your technology landscape.
Bending the IT Op-Ex Cost Curve Through IT SimplificationCognizant
CIOs can cut back operations expenditures (Op-Ex) and redirect the funds to strategic digital transformation by reducing IT complexity and rooting out inefficiencies while engaged in IT simplification.
Here are the slides from AMI's webinar on Digital Transformation using the Laserfiche model. Here is a link to the actual webinar recording - http://web.amipaperless.com/digital-transformation-webinar.
RPA at Full Scale. Advancing From Initial Success to Sustainable AutomationUiPath
The question everyone is asking right now is this: how do I transition from a successful RPA pilot to an enterprise wide roll-out? Learn the answer from this detailed guide packed with practical knowledge and strategic insight.
Bonitasoft - Process Efficiency World Tour 2013 - LondonBonitasoft
The Bonitasoft BPM experts are back! For this second cycle of the Process Efficiency World Tour, Bonitasoft invites you to take part in one of the 13 events, to learn how you can transform your organization and your information systems with BPM.
Learn about best practices to successfully conduct your BPM initiative, hear about organizations which have successfully deployed Bonita BPM, and see real applications developed with Bonita BPM, the most widely used BPM suite in the world.
From customer experience optimization to human resources management, Bonita BPM can fundamentally change the way you design and develop process-based applications!
Business Process Management Tips & TricksBonitasoft
Slides from our workshop 'BPM Tips & Tricks.' Learn BPM ideas from real-world case studies of Bonita Open Solution. Tips and Guided Advice is also provided from our Technical Consultant.
Polymita is a world leading Software Company specialized in Business Process Management. We allow companies to identify the key processes that add value to a company and then optimize them providing operational excellence, agile business cycles and accountabiliy on the activities.
Bista Solutions has a number of years of expertise in analyzing the requirements of organizations and developing applications to meet their business needs. We are also “Gold Partners” of ProcessMaker with a number of successful BPM implementations under our belt. We work with you to critically analyze the business processes you have in place and find ways of making them more efficient.
We also study the software systems which are in use and recommend a solution based on your existing infrastructure.We assure you with the best of our services with support and successful implementation of your business process across systems, including human resource, finance, Purchase, Administration and other customized process implementation.
Operational Excellence in Financial Services - New York March 2015PNMsoft iBPMS
Puneet Bakshi from PNMsoft North America presents our Small Steps Big Change approach to delegates at OpEx in Financial Services conference, in New York last March. Check out his great slides!
Webinar - Top 5 Strategies for Digital Process AgilityBizagi
This Webinar explores the top strategies for Digital Process agility. Hosted by Jan Marek (Generali), Jorge Garcia (Technology Evaluation Centre) and moderated by Bizagi CMO John Webster. This jam-packed webinar included live audience polling and insights into why BPM and Digital transformation go hand in hand.
As the IT management division of Zoho Corporation, ManageEngine prioritizes flexible solutions that work for all businesses, regardless of size or budget.
ManageEngine crafts comprehensive IT management software with a focus on making your job easier. Our 120+ award-winning products and free tools cover everything your IT needs. From network and device management to security and service desk software, we're bringing IT together for an integrated, overarching approach to optimize your IT.
ManageEngine offers more than 60 enterprise IT management tools to help you manage all your IT operations, including networks, servers, applications, service desk, Active Directory, security, desktops, and mobile devices. And we've built our tools from the ground up with contextual integration to make sure you can manage IT together, too.
We want to make IT simple. And no, we don't mean limited functionality. We mean full functionality, everything you need, laid out simply in a UI that won't make you want to throw your computer at the wall. On top of that, our applications are easy to download, install, configure, and deploy with no third-party support services or help needed.
Our product philosophy is driven by you and we've built a strong, in-house R&D team to back that up. We have over 4,000 employees working around the clock to turn your product requests into realities, and we're all using ManageEngine, too. Our software licenses aren't limited by the size of your business or what your future looks like. We'll scale with you.
[Healthcare] Bonita Live Tour 2019 - Business Process AutomationBonitasoft
One of our customers, McGill University Health Center, tells you about their digital transformation: why they were hungry for a BPM solution, how Bonita served up what they were looking for, the results that have left them satisfied, and of course - what’s next!
Agenda:
- Interview of Gildas Gnidehou, CISO from McGill University Health Center (Healthcare) - McGill University Health Center has lead an automation project which includes data security, risks and certification management processes.
- Q&A
Watch the recording here: https://youtu.be/C4Sp_BDGzJg
BizFlow - BPM at Jardine Lloyd Thompson for Sales, Document Handling, Custome...Garth Knudson
As far back as 2004, JLT EB started using business process management (BPM) to streamline a limited set of business operations. Use was confined to about 30 people in a “model office”. During that same time period, JLT acquired Profund, a leading provider of pension administration software in the UK. Customers included both in-house and third-party administrators. Profund had seen opportunities to expand its pension fund administration solutions into specific areas of process automation while helping customers to simplify the overall user experience. Deciding to use the current BPM tool, the company developed outward facing solutions that rolled out to end customers in 2007. BPM usage at JLT EB and Profund grew to about 300 users.
Between 2007-2010, JLT made more than 20 acquisitions globally across the group. JLT EB operations quickly became highly complex, distributed and paper-based. Employees were handling millions of documents annually covering Pension Administration, Payroll, Defined Contributions, Actuarial, Health and Risk, among other requests. Processes treated more than 16 million workflow elements, 300+ million rows of table data and 15 million SharePoint documents. The BPM solution covers 14 active offices in Europe and India, off-shoring and massive amounts of regulations. The company knew that in order to continuing growing at the same speed while containing costs, it would have to do more with less.
JLT EB accomplished its goals of increased revenues with lower costs with continual investment in BPM. JLT EB has worked with BizFlow and used the BizFlow BPM software to streamline >200 processes. From an ROI standpoint, this work has provided a key business component, contributing to JLT EB’s growth in trading profit by 50% in the last financial year. Revenue growth is enabled by more flexible solutions that can be highly tailored to internal client needs as well as end-customer engagements. Cost cutting is enabled through the use of process automation tied together with effective scanning, document handling and rule-based routing. Paper is largely removed, deadlines hit, and governance accomplished.
In a rapidly changing business climate, Workday Extend helps you stay agile by building apps that run alongside your existing Workday applications. This slide deck features updates and demos from Workday product experts, along with testimonials from Workday Extend customers IBM, KONE, and Sun Life Financial.
Business teams are demanding it, management is insisting on it, and you and the IT team already just know it. What is “it”? Digitizalization and automation of your company’s critical processes.
Should you start with just a part of a process? A full end-to-end process? With which tools? BPM, RPA, case management? Process modeling seems complicated; processes are unclear, no one really knows where they start, where they end, or where they are at. Or they are incredibly complex, with data scattered across your systems, new and legacy both, or limited by inconsistencies.
Help is at hand! Bruno Citti from the Process Drivers Club (Club des Pilotes de Processus) explains how to “think process,” adopt the right mindset, and implement a process automation and digitization project from scratch.
Digitaliser ses processus en 2020 avec le Club des Pilotes de ProcessusBonitasoft
Que ce soit à la demande ou à l’initiative du Métier, de la Direction ou de l'équipe IT, voici venu le temps de digitaliser et d'automatiser les processus au sein de votre entreprise ou organisation.
Cependant, la modélisation des processus semble compliquée : la vision sur les processus demeure floue, et personne ne sait vraiment où ils commencent, où ils finissent ni où ils en sont. Ou alors ils sont d'une incroyable complexité, avec des données éparpillées sur toutes sortes de systèmes plus ou moins récents, voire limités par un manque de cohérence transverse.
Faut-il commencer par digitaliser un petit bout de processus ? Un processus complet ? Et avec quels outils ? Du BPM, du Case Management, du RPA, de l’IA, du Process Mining, … ? On finit par s'y perdre, surtout quand il s’agit d’appréhender une transformation à l’échelle !
Ne baissez pas les bras et faîtes le point avec Bruno CITTI, membre du Conseil d’Administration du Club des Pilotes de Processus. Il explique comment penser "processus", adopter le bon état d'esprit et mener à bien un projet d'automatisation et de digitalisation de processus en partant de zéro.
Bruno CITTI dispose d’une expérience éprouvée dans le cadre d’approches orientées « Processus » et « Agile » alliant exigences Métier et structuration IT dans la Bancassurance, l’Industrie et les Services. Contributeur de la version enrichie au niveau européen du « Guide de la Gestion des Processus » (Editions AFNOR) depuis la version V3 du BPM CBOK* de l’ABPMP, il intervient également comme formateur agréé auprès de l’AFNOR pour la certification CBPP** de l’ABPMP***, ainsi qu’auprès d’organismes universitaires ou privés sur les thèmes du BPM ou de l’Agilité (SCRUM / SAFe).
In this webinar, you will learn more about the techniques for creating and using a Center of Excellence to provide structured support for BPM projects. A Center of Excellence provides expertise, knowledge, and BPM project support and management within a company.
A Center of Excellence is a valuable resource that can play an essential role in addressing the challenges that arise on the road to BPM implementation success. With it you can provide technical assistance, coordinate BPM efforts, define and drive methodologies, reduce the cost of BPM implementation by sharing resources, and facilitate collaboration.
Use a Center of Excellence approach to build a team with the skills needed to launch a digital transformation initiative at the company level that includes measurement capabilities, one of the most important aspects brought by a Center of Excellence.
Video:
En este webinar, profundizaremos en la industrialización y soporte estructurado de un proyecto BPM. Presentaremos el Centro de Excelencia, una organización que brinda servicios de consultoría y supervisa los esfuerzos en BPM dentro de una empresa.
Este es un recurso valioso que puede tener un rol esencial para atender las crisis que surgen en el camino a la implementación del BPM y para ayudar a la empresa a lograr un despliegue efectivo de la administración del desempeño del negocio. Puede brindar asistencia técnica, coordinar esfuerzos de BPM, definir e impulsar metodologías, reducir el costo de implementación BPM al compartir los recursos y facilitar la colaboración.
Es necesario conocer las nociones básicas de Centro de Excelencia para poder construir un equipo que permita dirigir, administrar y sostener los proyectos BPM en una empresa. Además, determinar el tipo de perfiles que se requiere para poner en funcionamiento una iniciativa de transformación digital al nivel de la empresa que posibilite la medición, uno de los resultados más importantes de este recurso.
Video: https://www.youtube.com/watch?v=MX1cMzzoNDg&feature=youtu.be
User Centered Design: guarantee that your business process automation project...Bonitasoft
Wide user acceptance is one of the biggest challenges companies face when launching a new project, product, or service. Any of these can fail for a variety of reasons, but failure is often due to a disappointing user experience.
The process of User Centered Design actively takes into account the needs, expectations, and characteristics of end users at each stage of the development process, leading ultimately to better user satisfaction.
The tools and processes manager of a large French automotive group recently noted, "You have to be user-centric to successfully digitize your processes." End users can feel, “This was actually designed with me in mind - my wants and needs were actually considered before a tool was imposed on me to use.”
From layout to delivery of the first iteration and through continuous improvement, learn how to use the Bonita UI Designer as an iteration tool to guarantee an ideal match with the actual needs of end users.
video: https://youtu.be/vmZgeJ86738
Bonnes pratiques #5 - Votre première application est en production. Et mainte...Bonitasoft
Ça y est ! Votre première itération d’application basée sur l’optimisation de vos processus est en production. Bravo, vous avez terminé le premier cycle avec succès.
Et ce n’est que le début: qu’allez-vous pouvoir faire maintenant? Plusieurs possibilités s’offrent à vous : ajouter un processus, améliorer ce que vous avez implémenté, optimiser ou industrialiser la mise en production de vos applications.
Tant de choses restent à faire, mais comment?
video: https://www.youtube.com/watch?v=BypkkvAtxKE
Buenas Prácticas ES - Capítulo #5 - ¡Tu primera aplicación está en producción...Bonitasoft
Video: https://www.youtube.com/watch?v=KQGqlxdoCoI&feature=youtu.be
¡Aquí estás! Tu primera iteración de aplicación basada en la optimización de tus procesos está en producción. Bien hecho, has completado con éxito el primer ciclo.
¿Qué es lo siguiente? Puedes agregar un proceso a la aplicación, mejorar lo que has implementado, optimizar aún más tu aplicación o industrializar el proceso de desarrollo y lanzamiento de tu aplicación.
Best Practices #5: Your first application is in production! Now what?Bonitasoft
Here you are! Your Bonita application is in production. Well done, you have successfully completed the development-to-production part of the application life cycle.
So what’s next? You might add a process to the application, improve what you have implemented, optimize your application further, or industrialize your application development and launch process.
So much more can be done. Do you know how?
video link: https://youtu.be/3vcBpsdRMP8
IDC Observatoire 2020 de l'Automatisation des Métiers: vers l'Intelligent Pro...Bonitasoft
En 2020, améliorer l’efficacité des collaborateurs et la performance des entreprises se fait nécessairement à travers la transformation digitale des entreprises. En Europe, 65% des CEO déclarent être concernés par le sujet et attendre des résultats de leurs équipes.
Avec l’Observatoire de l’Automatisation des Métiers, IDC fait un état des lieux de la progression du sujet au sein des DSI françaises:
- Quelle est l’ampleur et l’avancée de la digitalisation des processus ?
- Quel est l’impact opérationnel de cette digitalisation sur les organisations et sur leurs clients?
- Quelles sont les stratégies développées et mises en oeuvre par les grands groupes?
- Quelle collaboration pour les DSI avec les métiers ou la direction générale ?
- BPM, RPA, ACM et IA: quel est l’outillage technologique déployé par les équipes IT?
Mêlant automatisation, robotisation et optimisation tout en tirant parti des nouveaux paradigmes logiciels (API, connectivité et extensibilité des systèmes, cloud computing), IDC dresse à travers son analyse le portrait de l’Intelligent Process Automation
video: https://youtu.be/Lka0T-zfvlc
e-ciudadanos: la evolución de los procesos administrativosBonitasoft
Video: https://www.youtube.com/watch?v=rqNJV93Q8MI&feature=youtu.be
La utilización de aplicaciones orientadas a procesos han transformado y modernizado la prestación de servicios de las organizaciones públicas. Solicitar registro empresarial, licencia de conducción, una subvención, realizar un pago, entre otras actividades administrativas, se facilitan gracias a las plataformas digitales que otorgan autonomía al ciudadano para poder realizarlas en tan solo unos cuantos clics.
En este webinar te presentaremos la PTEL, Plataforma de Tramitación En Línea, que ayuda a mejorar las actividades de las organizaciones públicas, desde la reducción de costes hasta el incremento del valor, gracias a la excelente experiencia de usuario que brinda a la comunidad electrónica.
Esta plataforma, creada con Bonita, coordina la forma de trabajar (personas, procesos y tecnología) y mide su eficacia con el paso del tiempo. Combina la mejora de procesos con la automatización. Es un poderoso vehículo para la innovación social.
Best Practices - chapter #4 - Web UI development and Bonita infrastructure setupBonitasoft
Video link: https://www.youtube.com/watch?v=46CjgRGT5qU&feature=youtu.be
The go live is approaching, your process automation project is on track, your first iteration is almost complete - and you have only two important aspects left to tackle: development of the web interface and infrastructure preparation. The penultimate chapter of our series on good practices focuses on these.
You’ll see how to help your web development team be more efficient with Bonita, leveraging the low-code capabilities of the UI Designer with some tips on manipulating web elements. Then we’ll look at infrastructure configuration to prepare for production release.
Buenas Prácticas ES - Capítulo #3 - Colaboración entre negocio y desarrollo c...Bonitasoft
VIDEO link: https://www.youtube.com/watch?v=VXeD0dNv1sg&feature=youtu.be
El diseño del proceso base es un paso crítico en la creación de una aplicación de negocio sólida. Bonita Studio es un componente poderoso para facilitar la colaboración entre usuarios empresariales y desarrolladores, para construir las necesidades de tu negocio.
El tercer webinar de nuestra serie de Buenas Prácticas se centra en este elemento principal de un proyecto de automatización exitoso. Incluye la definición del proceso, la creación del modelo de datos y la creación de contratos para aprovechar la interfaz de usuario, lo que facilita aún más los cambios por parte de los colaboradores comerciales.
Best Practices - chapter #3 - Business and developer collaboration with BonitaBonitasoft
video link: https://youtu.be/pNayfJ66MQ0
The design of the underlying process is a critical step in the creation of a solid business application. Bonita Studio is a powerful component to facilitate indispensible collaboration between business users and developers, to build the foundation your business process application needs.
This third webinar in our Best Practices series focuses on this major element of a successful automation project. It includes process definition, building the data model, and creating contracts to take advantage of the separation of business logic from the user interface, making later modifications by business collaborators even easier.
Bonnes pratiques pour gérer l'automatisation de vos processus - Chapitre 3 - ...Bonitasoft
voir la vidéo: https://youtu.be/oXYA73-kPgs
La modélisation de votre premier processus est une étape critique dans la création d’une application métier robuste. Bonita Studio est un composant puissant créé pour fluidifier la collaboration entre utilisateurs métiers et développeurs autour de la création des fondations sur lesquelles reposent vos applications métiers.
Ce troisième volet de notre série consacrée aux bonnes pratiques se concentre donc sur cet élément-clé de tout projet d’automatisation réussi. Il couvre les éléments relatifs à la définitions des processus, à la construction du modèle de données et à la création de contrats pour tirer parti de la séparation entre logique métier et interface utilisateur, facilitant ainsi les modifications ultérieures des collaborateurs de l'entreprise.
In the rapidly evolving landscape of technologies, XML continues to play a vital role in structuring, storing, and transporting data across diverse systems. The recent advancements in artificial intelligence (AI) present new methodologies for enhancing XML development workflows, introducing efficiency, automation, and intelligent capabilities. This presentation will outline the scope and perspective of utilizing AI in XML development. The potential benefits and the possible pitfalls will be highlighted, providing a balanced view of the subject.
We will explore the capabilities of AI in understanding XML markup languages and autonomously creating structured XML content. Additionally, we will examine the capacity of AI to enrich plain text with appropriate XML markup. Practical examples and methodological guidelines will be provided to elucidate how AI can be effectively prompted to interpret and generate accurate XML markup.
Further emphasis will be placed on the role of AI in developing XSLT, or schemas such as XSD and Schematron. We will address the techniques and strategies adopted to create prompts for generating code, explaining code, or refactoring the code, and the results achieved.
The discussion will extend to how AI can be used to transform XML content. In particular, the focus will be on the use of AI XPath extension functions in XSLT, Schematron, Schematron Quick Fixes, or for XML content refactoring.
The presentation aims to deliver a comprehensive overview of AI usage in XML development, providing attendees with the necessary knowledge to make informed decisions. Whether you’re at the early stages of adopting AI or considering integrating it in advanced XML development, this presentation will cover all levels of expertise.
By highlighting the potential advantages and challenges of integrating AI with XML development tools and languages, the presentation seeks to inspire thoughtful conversation around the future of XML development. We’ll not only delve into the technical aspects of AI-powered XML development but also discuss practical implications and possible future directions.
In his public lecture, Christian Timmerer provides insights into the fascinating history of video streaming, starting from its humble beginnings before YouTube to the groundbreaking technologies that now dominate platforms like Netflix and ORF ON. Timmerer also presents provocative contributions of his own that have significantly influenced the industry. He concludes by looking at future challenges and invites the audience to join in a discussion.
zkStudyClub - Reef: Fast Succinct Non-Interactive Zero-Knowledge Regex ProofsAlex Pruden
This paper presents Reef, a system for generating publicly verifiable succinct non-interactive zero-knowledge proofs that a committed document matches or does not match a regular expression. We describe applications such as proving the strength of passwords, the provenance of email despite redactions, the validity of oblivious DNS queries, and the existence of mutations in DNA. Reef supports the Perl Compatible Regular Expression syntax, including wildcards, alternation, ranges, capture groups, Kleene star, negations, and lookarounds. Reef introduces a new type of automata, Skipping Alternating Finite Automata (SAFA), that skips irrelevant parts of a document when producing proofs without undermining soundness, and instantiates SAFA with a lookup argument. Our experimental evaluation confirms that Reef can generate proofs for documents with 32M characters; the proofs are small and cheap to verify (under a second).
Paper: https://eprint.iacr.org/2023/1886
Sudheer Mechineni, Head of Application Frameworks, Standard Chartered Bank
Discover how Standard Chartered Bank harnessed the power of Neo4j to transform complex data access challenges into a dynamic, scalable graph database solution. This keynote will cover their journey from initial adoption to deploying a fully automated, enterprise-grade causal cluster, highlighting key strategies for modelling organisational changes and ensuring robust disaster recovery. Learn how these innovations have not only enhanced Standard Chartered Bank’s data infrastructure but also positioned them as pioneers in the banking sector’s adoption of graph technology.
How to Get CNIC Information System with Paksim Ga.pptxdanishmna97
Pakdata Cf is a groundbreaking system designed to streamline and facilitate access to CNIC information. This innovative platform leverages advanced technology to provide users with efficient and secure access to their CNIC details.
Generative AI Deep Dive: Advancing from Proof of Concept to ProductionAggregage
Join Maher Hanafi, VP of Engineering at Betterworks, in this new session where he'll share a practical framework to transform Gen AI prototypes into impactful products! He'll delve into the complexities of data collection and management, model selection and optimization, and ensuring security, scalability, and responsible use.
Threats to mobile devices are more prevalent and increasing in scope and complexity. Users of mobile devices desire to take full advantage of the features
available on those devices, but many of the features provide convenience and capability but sacrifice security. This best practices guide outlines steps the users can take to better protect personal devices and information.
Essentials of Automations: The Art of Triggers and Actions in FMESafe Software
In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation.
We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!SOFTTECHHUB
As the digital landscape continually evolves, operating systems play a critical role in shaping user experiences and productivity. The launch of Nitrux Linux 3.5.0 marks a significant milestone, offering a robust alternative to traditional systems such as Windows 11. This article delves into the essence of Nitrux Linux 3.5.0, exploring its unique features, advantages, and how it stands as a compelling choice for both casual users and tech enthusiasts.
Pushing the limits of ePRTC: 100ns holdover for 100 daysAdtran
At WSTS 2024, Alon Stern explored the topic of parametric holdover and explained how recent research findings can be implemented in real-world PNT networks to achieve 100 nanoseconds of accuracy for up to 100 days.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...SOFTTECHHUB
The choice of an operating system plays a pivotal role in shaping our computing experience. For decades, Microsoft's Windows has dominated the market, offering a familiar and widely adopted platform for personal and professional use. However, as technological advancements continue to push the boundaries of innovation, alternative operating systems have emerged, challenging the status quo and offering users a fresh perspective on computing.
One such alternative that has garnered significant attention and acclaim is Nitrux Linux 3.5.0, a sleek, powerful, and user-friendly Linux distribution that promises to redefine the way we interact with our devices. With its focus on performance, security, and customization, Nitrux Linux presents a compelling case for those seeking to break free from the constraints of proprietary software and embrace the freedom and flexibility of open-source computing.
10. What We Do…
We deliver business efficiency by turning
processes into applications
HOW WE DO IT.
THE BENEFITS.
•
•
•
•
•
•
•
•
Graphical Studio
Business & Tech collaboration
Processes + Apps + Analytics
Process templates
Improved collaboration
Fast IT alignment to business
Easy to update & maintain
Immediate ROI
11. Solution benefits
Business Managers
Use Bonita BPM to raise employee
productivity and lower departmental
costs
…with tools to help your people work
better together.
13
12. Solution benefits
IT Professionals
Use Bonita BPM to build business
applications rapidly
… and move a process from model to
test to production with a minimum of
custom code.
14
22. Improved customer experience for policyholders
• Swiss company managing
nationwide social and collective
insurance policies
– 4,000 customer companies
– 100,000 policyholders
• Key results:
– Productivity : 300% increase in the
effectiveness of the current team
– Administrative management : 30 to
60% less time spent on administration
– Less paper : 30% fewer documents
“We chose Bonita BPM for
functional coverage and
integration flexibility. We were
reassured by the maturity of this
product and its proven
technology, because there was
no room for error in our critical
project.”
Gilbert Caillet-Bois
CIO, Hotela
23. Better collaboration for managing insurance
claims
• Largest Insurance company in
Iceland
– 230 employees and 42 branches
– Responsible for 70 users and
45,000+ cases per year
• Key results:
– Increased efficiency and transparency
through 45+ automated processes
– Increased visibility on process and
improved knowledge sharing
– Improved decision management
“With its strong library of
connectors that provide flexibility
in integrating with other systems
and unique process templates for
developers, Bonita BPM
exceeded our expectations.”
S. Baxter
Department manager of Online
Services, VIS
24. Traceability of nuclear plant construction projects
• World leader in the nuclear
industry
• Key results:
– Optimization of change request
processing
– No more paper and manual
processes
– Real time monitoring of changes for
all stakeholders
• 500 simultaneous instances
• Average instance lifetime: 1 year
"Bonita BPM is a highstandard BPM suite, highly
customizable, which fits
perfectly into the information
system we implemented.”
Roger-Pierre Gallard
Engineering Unit Manager,
Areva NP
25. Synchronization across teams at The Egyptian
Exchange
• Premier capital market in the
Middle East & North Africa
• Key results:
– Stronger collaboration across five
teams
– Quality assurance: elimination of
manual inspection of databases
– Clear documentation of complex
processes: robust repository for
documenting processes
“This solution allows us to
modify and improve our
processes. Bonita BPM has
changed the way we work
with our member firms and
revolutionized our enrollment
process.”
Mahmoud Refky
Software Quality Assurance
General Manager
26. Improved government Human Resources
processes
• French Ministry of Agriculture
– 36,000 public agents
• Key results
– Global improvement of HR
management by administrative
agents
– Ease and flexibility to become
compliant with new HR laws, and
ability to reach state and Ministry
objectives.
“The ministry of agriculture has
been the first to meet
compliance standards and to
connect to the National Payroll
Operator system.”
Project brochure AGORHAONP
27. Public sector outsourcing – coastal buoys
management
• North American marine agency
• Key results
– More transparency during
operational processes
– Better report on status and better
identification of potential problems
– Enable informed decisions on
whether to approve or adjust a
request
– Forecasting projections and to
anticipation for the next seasons
“Bonita BPM‟s connectors ensure
that the customer doesn‟t have to
do any extra modifications to their
existing information systems as
they document „people-based‟
processes into objective
workflows.”
Heerbod Etemadi
CEO, Heerbod Corporation
28. Enhance public services efficiency and
accessibility
• Canton de Vaud (Switzerland)
– Lausanne
– 726,000 inhabitants
• Key results:
– Gain in productivity and quality
through better information sharing
– Agility in response to changing
national and international laws
– Cost reduction by reducing double
typing
– Widespread paperless forms
“We chose Bonita BPM because
it best meets our requirements
and our current and future
needs, thanks to its evolutionary
potential.”
Laurent Leiser
Project Manager, Canton de
Vaud
29. Streamlining administrative procedures for
company registration
• French Chamber of Commerce
and Industry
• Key results:
– 200 administrative processes
automated
– High availability architecture
– Improved consistency of
administrative procedures
– Key project in the French government
roadmap for simplifyng
administrative procedures
31. Agenda
• About Vivantech
• The Need for Computerized Forms
• Workflow Options for ERP
– Types and Challenges
• Right tool for the right job
– When to use which type of tool?
– One of our Go To workflow tools: Bonita BPM
• Two case studies
32. Vivantech
•
Privately held company founded in 2003, headquartered in San
Diego
•
Over 185 employees in the USA and offshore
•
Multiple geographical locations
•
Technology-consulting provider of open source enterprise software
solutions
•
Services include:
– BPM & ERP implementation & integrations
– Software Development (Open
source, Java, Kuali, Workday, mobility)
– Strategic Consulting and Project Management
– SaaS /Cloud Offerings
33. The Need for Computerized Forms
Paper forms are time consuming, awkward to route and often
become a source of frustration for users who have come to
expect computerized forms. In this session, we’ll discuss
some of the options available to higher education IT
departments so that they may add web-based forms and
workflows to their offerings economically.
34. The Need for Computerized Forms
In many IT environments the user base often requests new
online forms and workflows.
Common Goals:
• Replacement of paper forms
• Add new screens to ERP
• Enforce / simplify a human workflow process
35. The Need for Computerized Forms
From the IT technologists perspective these new applications
may or may not be seen as part of an existing ERP. They
may:
• Extend the functionality of an ERP (ie. new forms)
• Have nothing to do with an ERP, but need to connect to
other IT resources (databases, email, etc.)
• Need to read limited data from the ERP or add a record to
an ERP, but are not tightly coupled to the ERP.
36. The Need for Computerized Forms
What makes up one of these workflow applications?
• Online data entry forms
• Workflow engine (state, routing, etc.)
• Data storage through the life of the workflow
• User rolls and permissions
• Simplified access to enterprise resources (email, etc.)
For simplicity, I will refer to all of this as a:
Workflow Application
38. Workflow Options for ERP
Options for building Workflow Applications include:
• Extend your ERP – Use the built in tools that come with an
existing ERP
• Best of breed – Write a new program using prebuilt
programming libraries for workflow, email, security, etc.
• Turnkey solution – Build the workflow applications inside of
a tool that provides workflow, security, web pages, etc.
39. Right tool for the right job
•
•
As a company we are technology agnostic
We do collect “go to” tools that are:
–
–
–
Trusted based on past experience
Good for certain situations
Our staff has experience, so that can be productive quickly
40. Right tool for the right job
When should you build the new functionality into your ERP?
• The data and functionality is core to what the ERP if for.
AND
• Your IT staff is efficient at using the ERP’s tools.
41. Right tool for the right job
When should you use a best-of-breed toolset?
• Large application
AND
• Need for heavy customization
AND
• Technical staff with deep programming experience and used
to building applications from scratch.
42. Right tool for the right job
When should you use a turnkey solution?
• Numerous small to medium applications
• Desire to build and maintain them in a consistent way
• Fastest possible turn around time
43. Example Bonita PBM Projects
• Case Study No. 1
Design and Implementation of Performance Appraisal
Automated System using Bonita BPM for a private
research institution, completed in May 2012
• Case Study No. 2
Design and Implementation of Salary Offset Solution using
Bonita BPM for private research institution, completed in
September 2011
44. Case Study 1: Stanford University
Performance Appraisal Automated System
Features:
• HR Initiates workflows for hundreds of staff with a single
button click.
• Email notification to staff and managers as they receive
tasks.
• Appraisal forms generated as PDFs and attached to
emails.
• Timers send reminders for tasks not completed on time.
• Timers force the workflows forward when deadlines are
reached.
45. Case Study 1: Supporting Artifacts
Advanced Workflow
46. Case Study 1: Supporting Artifacts…
continued
• Timers
– Send reminder
– Force to next step at
deadline
• Script tasks
• Email step
47. Case Study 1: Supporting Artifacts…
continued
Email
• Connection info
from config file
• Hard coded
FROM field
• Dynamic TO and
Body
48. Case Study #2: Stanford University
Salary Offset Solution
Features:
• Reusable sub-workflow allows everyone to reuse the same
edit screens.
• Complex data entry grid
• Complex programming logic in Java
• PDF reports sent by email
56. Process Templates: Easy to start, easy to extend
•
•
•
•
Pre-Built application
BPM Best practices
Accelerate your projects
Advanced integration
Available with Efficiency and Performance Subscriptions
07/03/13
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58. Employee Onboarding Process
Get your new hires ready to go, right from
their first day in your organization.
Eliminate delays in onboarding that reduce
employee readiness and contribution.
Get maximum benefit from powerful BPM
tools, such as live process monitoring.
73
59. Leave Management Process
Make sure every leave is formalized and
transmitted properly after validation to HR
and accounting.
Assist your managers while making the
acceptance decision for a leave request.
Synchronize with any payroll system, and
integrate with your enterprise social network
Integrate with :
Watch video
74
60. Procure-to-Pay Process
Validate and import vendors and product
catalogs
Manage data from scanned invoices and
automatically validate them..
Automatically generate and send PO
Integrate with:
75
61. 360 Customer Support Process
Don’t miss any request, wherever they
come from.
Geolocalize the request to optimize local
support
Integrate with:
Watch video
76
69. Commercial offerings
We support your projects and accelerate their success
• Professional Services
- Training
- Certification in development and administration
- Consulting: On-Site or Remote
• Annual Subscriptions
- Gold or Platinum Technical Support
- Features to facilitate collaboration, speed development,
aid testing, deployment and administration,
advanced portal features
84
70. Consulting Services
• Process Design
Definition and agreement among stakeholders
• Evaluation of Impact
On hardware, existing software, external data, etc.
• Process Optimization
Feedback to business to adjust the process to ensure
it is optimized from a technical and business prospective
• Testing
Ensure business requirements match implementation
• Production
Performance and growth are ensured
85
71. Bonitasoft Subscriptions
Subscriptions
• Commercial license
• Professional Support
• Software Upgrades
Team collaboration
• Shared repository
• Productivity features
Mission-critical
• Monitoring
End-User Centric
• Advanced Portal
• Error management
• Mobile
• Live reconfiguration
• Process templates
Company : Old Dominion University (ODU) has been a public research university in Norfolk, Virginia for over 80 years, and is one of the nation's largest providers of online distance learning coursesRequirement : To automate account requests to result in a fully electronic online system that would eliminate the need for manual, paper-based processingSolution: Connectivity to ERP and identity management systems, and automation of account request process with Bonita BPMBenefits:Three times faster turnaround for account request processesElimination of manual paper based processesAdditional automation of audit processThe Choice for Bonita BPM To choose a BPM solution, Old Dominion University evaluated Apache Activiti, JBPM, and Bonita BPM. With connectivity to other systems and easily accessible support as primary criteria for selecting of a BPM tool, ODU ultimately chose Bonita BPM to support their need for a flexible Business Process Management Solution to connect to their ERP and Identity Management systems.Connectivity to other systems was a key criterion in ODU’s search for a BPM tool. Although they were using the workflow capabilities within their ERP system, much of the data for account requests did not reside in their ERP, so a tool was needed to connect the process flow, the data, and identity management. They were able to plug in their own front end interface with their home-grown Identity Management system, which is integrated with Bonita BPM via a REST interface. It also connected easily to their backend ERP database, Banner ERP System.
Company:Hotela is a Swiss company managing social and collective insurance nationwide.Hotela's original customers were the hospitality market. Today Hotela provides services to employees of Swiss ski schools, travel agencies and socio-medical institutions (EMS).Issues: Undertake a complete overhaul of internal processes to match the life "events" of Hotela customers.Solution : Implement a new organizational strategy structured around processes with Bonita Open Solution. .Benefits: Bonita has helped accelerate Hotela's strategic and organizational transformation.Benefits: Bonita has helped accelerate Hotela's strategic and organizational transformation.Increased productivity: 300% increase in the effectiveness of the current team (based on the pilot project on 400 corporate clients)· Easier administrative management: 30 to 60% less time spent on client administrative management· Less paper: 30% fewer documents (paper & electronic)
Company: The largest Insurance company in Iceland.Founded in 1917230 employees and 30 service agents42 branches nationwideRequirement: Develop a single portal for a 360 degree view of customer information and cases, automate key workflows such as claim process and improve knowledge sharing. Solution: a "Case Management Solution” to automate more than 45 processes, integrated with third-party systems such as document management enabling employees to collaborate through the entire organization.Benefits: • Increased efficiency and transparency through 45+ automated processes• Enabling 70+ end users to serve 45,000+ cases per year• Increased visibility on process and improved knowledge sharing• Improved decision managementAccording to Mr. Baxter, Department manager of Online Services at VIS, “We were still using some very laggard systems or manual tools such as excel spread sheets and email folders to operate those processes, causing many delays or missing information.” Also, there was no standard method for following up on the cases, not even mentioning the interaction and collaboration. It had become crucial to automate those processes to enhance overall efficiency, guarantee the insurance delivery and prompt responses for customers.
Société : Leader mondial de l'énergie nucléaire et acteur majeur des énergies renouvelables.Enjeux : Faciliter la circulation des documents et améliorer la traçabilité des modifications de conception et de construction des centrales nucléaires.Solution : Dématérialisation, automatisation et suivi des processus des modifications de conception des centrales nucléaires par l’intégration du moteur d’exécution Bonita.Chiffres clés : 8 processus modélisés et automatisésPlus de 100 utilisateurs500 instances gérées en parallèleDurée de vie moyenne d’un cas supérieur à 1 anBénéfices : Optimisation du temps de traitement des modificationsElimination des processus papiers/manuels Suivi en temps réel par tous les acteurs des modifications effectuées
Company : The Egyptian Exchange (EGX) operates a registered securities exchange and a trading venue for firms and brokers to electronically buy securities in Egypt.Requirement : Document and automate the process to enroll firms using FIX protocol to trade on EGX, test the firm's messaging protocol, and register the approved firm to use the exchange.Solution: Process documentation, automation and management with Bonita BPM.Benefits:Better communication: stronger collaboration across five teamsFaster quality assurance: elimination of manual inspection of databasesClear documentation of complex processes: robust repository for documenting processes
EntrepriseMAAF Ministère de l'agriculture, de l'agroalimentaire et de la forêt36 000 agents dont la moitié exerce dans le secteur del’ enseignement et de la formation agricoles. Objectifs du projetPortail Agorha-ONP : Modernisation du SIRH des Gestionnaires RH du MinistèreChoix d’outils et de solutions (dont Bonita BPM) intégrant des avancées technologiques (Java) pour une intégration plus rapide et plus facile des évolutions réglementaires (et une migration et un déploiement module fonctionnel par module fonctionnel) Volume cible global estimé : 2500 utilisateurs, 500 demandes par jour en moyenne, cible en termes de capacités de stockage de 3 500 000 demandes en 2014. Parmi ces demandes, 78 000 font l’objet d’un suivi en Gestion Administrative. Types de processusDéploiement 2011 Agorha-GA (Gestion Administrative) : Automatisation des différents types de processus RH pour la gestion des agents RHJuin 2013 : Agorha-ONP version avec mise en conformité et raccordement au SI de l’ONP (Opérateur National de la Paie) Gains réalisésAmélioration globale de la gestion RH par les agents de gestion administrativeFacilité et flexibilité de mise en conformité au fur et à mesure de l’évolution de la législation RH et des objectifs du Ministère et de l’Etat.
Talk about experience with newer product implementation?
Talk about experience with newer product implementation?
Examples:- At USU they looking at adding additional functionality to Banner using external tools that access the Banner database.- At the Stanford School of Engineering they automated their annual employee performance review process, but it does not connect to any other Stanford resources (other than email).- At USC we are writing a recruiting application for hiring new faculty. At the end a new employee must be created in their ERP, but otherwise it has no connection.
Examples:- At USU they looking at adding additional functionality to Banner using external tools that access the Banner database.- At the Stanford School of Engineering they automated their annual employee performance review process, but it does not connect to any other Stanford resources (other than email).- At USC we are writing a recruiting application for hiring new faculty. At the end a new employee must be created in their ERP, but otherwise it has no connection.
Le BPM peut être appliqué à l’ensemble de l’organisation.Nécessaire de définir un projet piloteL’enthousiasme à l’acceptation de la mise en place du BPM dans une organisation ne doit pas faire perdre de vue aux intervenants de la nécessité d’obtenir l’adhésion tout entière de l’entreprise.Vouloir commencer par un processus majeur, c’est le risque de stopper net la mise en œuvre de la méthode.Il ne faut pas non plus commencer trop petit, au risque de tomber aussi rapidement dans l’oubli.Un processus transverse, peu critique et facilement améliorable serait un choix excellent.Il est également important de définir des objectifs clairs, et atteignable. Définir et partager des objectifs clairs et affichés permet de donner une bonne visibilité au projet, ne serais-ce que par l’engagement que cela implique, de plus en plus rare dans les organisations actuelles. Le risque que cela implique doit être compensé par la définition d’objectif atteignable.Nous reviendrons là-dessus plus tard, mais l’équipe est bien évidemment clef pour la réussite du projet, elle doit être motivée, intéressée et engagée.-- Exemple, gros process, 3 mois de capture, 6 mois de mise en œuvre, echec –
Un groupe de travail sur l’amélioration des processus doit poursuivre un objectif commun. Pour cela, vous allez devoir préalablement définir le but à atteindre. Il faut limiter les ateliers à un ou plusieurs processus que vous pourrez isoler, afin de ne pas les étendre à un périmètre non maîtrisable. Ainsi vous pourrez par exemple décider de vous concentrer sur le traitement d’une demande de renseignement sur vos produits, plutôt que d’initier un projet de refonte de l’ensemble de la relation client. Pour valider le succès de vos ateliers, le processus étudié devra également être accompagné d'éléments de mesures. Rassurez vous, la grande majorité des activité d’une organisation est mesurable, soit en terme de volume production soit en fonction d’un temps de traitement. Qu’elle soit manuel ou intellectuel, de réalisation ou de création, toute tâche présente un coût de réalisation (en termes de temps). Même si celui-ci peut être difficile à évaluer, un ordre de grandeur (est-ce une heure, un jour, une semaine ou un mois) permettra d’évaluer ce coût.Ne soyez pas trop ambitieux, un groupe de travail dont l’objectif n’est pas atteignable est voué à l’échec, pouvant entraîner avec lui l’ensemble de la démarche processus que vous tentez d’installer dans votre organisation. Enfin, il est important que le processus choisi soit récurrent dans l’entreprise. Si vous décidez de travailler sur un processus exceptionnel, vous engagerez beaucoup d’effort pour optimiser une activité sans visibilité et sans réel impact sur votre organisation.Cet objectif doit apparaître clairement durant l’ensemble de vos ateliers, afin que les participants ne le perdent jamais de vue. N ’hésitez pas à l’afficher sur un des murs de la salle de réunion, pour que tous puissent le voir
Désireux de transformer leur organisation, les CP BPM ont parfois tendance à vouloir mettre la charue avant le bœufsMais optimiser un processus sans connaitre précisément son fonctionnement actuel est contre-productif.La première étape est donc de modéliser le processus, non pas le processus que vous avez imaginé, mais le processus tel qu’il se déroule dans la situation actuelle.Cette modélisation du réel permettra ensuite d’analyser les problématiques du processus, d’identifier les étapes automatisables ou optimisables.Afin de valider l’amélioration apportée, il est important de définir des indicateurs. Ceux-ci doivent être mesurables, et propres au processus que l’on modélise.On peut alors mettre en œuvre une première version du processus optimisé dans Bonita BPM. L’intérêt de se baser sur le fonctionnement actuel poru ensuite optimiser le processus est le faible coût en conduite du changement que cela entraine. Les utilisateurs restent dans un mode de travail proche de leur fonctionnement habituel, ce qui leur permet de mieux accepter le changement.
C’est ce que les anglo saxonsapellent l’empowermentL’implication des utilisateurs à de nombreux avantagesIls connaisssent le process, en sont parfois insatisfaitsLeur participation au projet va permettre une meilleur acceptation de la transformation, par l’appropriationCes utilisateurs, si ils se sentent impliqués dans le projet, vont pouvoir en faire la promotion en interneCe n’est pas la partie la plus simple du projet, et nous y reviendrons plus tardC’est une chose de faire valider à sa direction la mise en place d’un BPMS, mais ce qui importe le plus dans un projet BPM, comme dans tout projet de transformation, c’est l’adhésion des utilisateurs.Nous reviendrons là-dessus par la suite, mais c’est un élément clef. Pour accepter le changement, ils doivent y être préparé, voire mieux, ils doivent y participer
Votre démarche d’amélioration des processus s’inscrit dans une vision moderne de l’entreprise.Contrairement aux anciennes méthodes pour lesquelles les processus sont l’affaire d’experts qui dictent le fonctionnement de l’entreprise, votre démarche doit s’inscrire dans l’efficacité en impliquant les acteurs des processus eux mêmes. Ce choix apporte de nombreux avantages. Ainsi, les acteurs sont inscrits dans la réalité du processus. Au delà des modèles théoriques fournis par les “experts” évoqués précédemment, ils adaptent au quotidien leurs processus à la réalité du terrain. C’est cette réalité que vous allez analyser ensemble. -- Exemple – Lors du démarrage d’un atelier de capture du processus, j’étais en réunion avec la « responsable des processus », et nous discutions du processus de validation d’une commande fournisseur.A l’aide de ses schémas, elle me présentait un processus optimisé, permettant de s’assurer de la validation des responsables avant la commande, etc… Mais les données récupérées dans le système d’information ne correspondaient pas du tout à ce processus idéal, j’ai donc obtenu qu’un des opérateurs de saisie des commandes etc participe à l’atelier. Après avoir parus surpris en découvrant le diagramme présenté par la responsable processus, il a commencé à nous présenter son mode de travail, assez éloigné je dois le dire du processus décrit « en chambre ».Sans cette intervention, nous serions parti sur la mise en œuvre d’un processus très éloigné des habitudes utilisateurs, mais surtout éloigné d’un nombre important de besoins exprimés par ceux-ci. Par exemple, certaines opérations ne demandaient pas de commande.--Un des autres intérêts à cette sélection de participants au plus prêt du terrain, c’est qu’ainsi les participants à vos ateliers seront ceux qui mettront en oeuvre les solutions qu’eux-mêmes proposeront, avec votre aide.Afin de garantir la bonne marche des ateliers, vos participants devront être disponibles, mais également avoir la capacité de décider pour leur domaine d’intervention.C’est un point important, notamment car le processus de capture peut être plus ou moins long en fonction des disponibilités des intervenants.C’est ici que la hiérarchie des participants et la force de votre sponsor vont intervenir.
Afin de garantir la liberté du groupe de travail, la hiérarchie et les sponsors devront rester au maximum à l’écart des ateliers. Leur rôle se limitera aux interventions de soutien. Il pourront introduire le projet, rappeler les enjeux et vous apporter leur caution sur le déroulement des ateliers.Mais ils devront nécessairement se tenir à l’écart des ateliers, pour ne pas influer sur la description faite par les équipes du processus actuel.-- Exemple –Lors d’un autre atelier, un manager tenait absolument à me rencontrer pour m’expliquer le processus étudier, et refusait de me laisser accéder à ses équipes.La raison de ce refus étant toute trouvée dans la fait que les équipes en question ne parlaient que Russe, mes compétences dans cette langue se limitant à Vodka, Bistro, mais surtout spassiba qui me fut très utile par la suite –Durant plus d’une heure, il me décrit donc en détail le processus merveilleux qu’il avait mis en place pour gérer les factures fournisseurs par son équipe (sans se soucier par ailleurs des autres).Grâce au sponsor du projet, le DG de la filiale, j’ai finalement pu avoir accès aux utilisateurs et à un interprète.Au premier atelier, après les introductions d’usage, j’explique que je me suis entretenu avec leur supérieur, qui m’a présenté le processus et que je souhaiterais le revoir avec eux. Une réponse en Russe entraine une traduction génée de l’interprète « C’est inutile, il n’y connait rien ». De fait, les séances avec les utilisateurs on fait apparaître un processus beaucoup plus complexe que la vue qu’en avait le responsable –--Attention, la méconnaissance des détails du processus par le responsable n’est pas une faute de sa part. Il n’en connait que les éléments qui sont nécessaires à sa gestion quotidienne, et pas les détails dans lesquels ses équipes doivent entrer. Parfois même, un peu honteuses, elles masquent certaines étapes à leur responsable. C’est pour cela que les ateliers doivent se dérouler sans la présence des manager.Votre rôle sera d’assurer un reporting efficace afin d’éviter toute frustration du management.Ne pouvant assister aux ateliers, ils devront grâce à vos retour s’assurer de l’avancement du projet.Assurez vous en contrepartie qu’il fournisse à vos intervenants la capacité de décision sur leur périmètre.
Un des point durs les plus important dans les projets BPM est la compréhension de la démarche et des outils par les équipes métier.Une récente étude menée par le CXP (cabinet d’analystes français) a montré qu’une des principales difficultés rencontrées dans les projets BPM est la difficulté des équipes métier à comprendre la démarche et ce qui est attendu.Malheureusement ces mêmes équipes sont au cœur même de la démarche mise en œuvre pour déployer des applications à l’aide des outils BPM.Afin de réussir ces projets de transformation, il semble nécessaire de former convenablement les équipes, à la fois aux bases du BPMN qui leurs permettron de décrire rapidement leurs processus et de valider leur compréhension par les équipes informatiques, mais également à la démarche et aux outils.Bonitasoft propose notamment une formation destinée justement à ces équipes métier, permettant d’assurer la réussite de vos projets.
Afin de transformer votre organisation, vous aller donc devoir déclencher le dialogue entre des inconnus, appartenant pourtant à la même entité. Au delà des matricules ou adresses email, les intervenants vont devoir s’identifier comme individus, capables d’empathie les uns envers les autres, formant un groupe avançant dans la même direction. Il est temps pour vous de briser la glace.Pour cela, vous pourrez utiliser par exemple un exercice simple. Demandez aux participants d’utiliser la feuille de papier et le marqueur que vous aurez préalablement placé devant eux, afin de dessiner à gauche de la feuille leur vie personnelle, à droite de la feuille leur vie professionnelle. Les plus réticents vous prendront en grippe, ce qui aura malgré tout la conséquence de les rassembler.Laissez l’exercice se faire, puis chaque participant afficher son illustration sur un des murs de la salle. Laissez le temps de la réflexion, les participants commencent à s'intéresser aux inconnus présents dans la salle. Ensuite, chaque participant décrit son dessin, les autres apprenant à comprendre les modes de communication de leur comparse, tout en entamant la découverte de son métier.Pendant toute la durée de vos ateliers, vous aurez peut être à briser à nouveau la glace. De nombreux outils sont disponibles, l’important étant qu’ils créent solidarité, empathie et implication au sein du groupe
Votre groupe est divers. Les personnalités vont rapidement se détacher, et vous aurez du mal à les contenir. Une bonne méthode est de définir au début de vos ateliers un règle du jeu. Même si son contenu peut sembler évident, vous serez surpris de devoir y revenir régulièrement. C’est pour cela que ces règles resteront affichées dans un endroit visible de l’ensemble du groupe tout au long des ateliers. Elles porteront sur le déroulement de la réunion, les interactions entre les participants et les comportements à observer durant les ateliers. Vous les définirez lors du premier atelier, mais en attendant voici quelques pistes :Définir la fréquence des réunions, afin que chacun puisse adapter son planningEtre ponctuel, par respect pour le groupe et afin de maximiser l’utilisation du creéneau disponibleCes deux premières règles vous permettront d’obtenir un élément important des réunions de capture des processus. Elles vous permettront d’avoir l’ensemble des acteurs du processus dans une même salle. Cela leur permettra de partager « leur » processus, c’est-à-dire le processus vu depuis leur lucarne.-- Exemple –Lors d’un atelier de capture du processus, j’ai eu beaucoup de mal à obtenir des manager la présence de l’ensemble des acteurs en même temps.Les acteurs eux même ne comprenaient pas l’intérêt de cette rencontre. Ils étaient dans le même bâtiment, dans une filiale d’une 40 aine de personnes, mais à l’exacte opposé géographiquement parlant. A les entendre, on pouvait se demander si ils faisaient réellement partie de la même société.Le processus était un processus de traitement des factures fournisseurs. Le service de saisie des factures dans le back office traitait les factures, et les rangeait précisément par paquet de 20. Le service comptabilité, chargé de leur saisie comptable, récupérait ces paquets de 20 factures, les ouvrait et les re-triait par zone géographique. Ils ne comprenaient pas pourquoi les factures arrivaient par paquet de 20, et les premiers regroupaient les factures sans en connaitre la raison, mais persuadé que la demande émanait de leurs collègues. La présence de l’ensemble des équipes leur a permis de définir un processus optimisé pour l’ensemble de l’organisation, avec une adhésion immédiate, cette optimisation étant définie par les utilisateurs eux même.--Respecter la parole de chacun, même si les avis divergentEncadrer les pauses, les ateliers peuvent être long et l’attention des participants se dissiperEncadrer également les prises de paroles
Impliquez les acteursEn phase initiale d’un projet d’amélioration des processus, vous êtes en observation. Ce sont les participants à vos ateliers qui s’expriment, vous permettant de comprendre leur métier et les processus actuels. Inutile de leur cacher, ce sont eux qui travaillent, et vous qui animez. Tendez leurs à chacun un bloc de notes adhésives et un marqueur noir. Les participants sont libres. Libres d’écrire ce qu’ils ont envie d’exprimer. Pour certains d’entre eux, ce sera la première fois. Afin que cette révolution n’engendre pas de notes illisibles, ajoutez, si ce n’est pas encore fait, aux règles du jeu la règle suivante : ECRIVEZ EN MAJUSCULES. Vous leur offrirez la garantie que leur parole pourra être entendue par tous.Une règle est à fixer, universelle, on ne jette pas, on ne rature pas une note qui n’est pas la sienne. Une telle castration serait un affront, et la garantie d’une résistance sans faille contre votre projet d’optimisation des processus.Encore un fois, cette liberté d’expression, ce partage est pour certains participants libératoire. Parfois trop. Ils écriront ce qu’ils souhaitent transmettre, même si ils ne sont pas en train de répondre à la question posée. Le traitement d’une note hors sujet (temporairement) est toujours un exercice délicat. Que faire alors ? Mettez la note au parking ! Avec l’accord de l’auteur, puis de l’ensemble des participants, positionnez la note sur un pan de mur, dédié aux sujets à aborder ultérieurement. Mais le parking n’est pas une fourrière. N’oubliez pas, une ou deux fois par jour, de revenir sur les notes mises de côté. Leurs auteurs vous en seront reconnaissant, et elles pourront aider le groupe au moment pertinent.
Les participants aux ateliers d’amélioration des processus n’y sont pas dédié à temps plein.Avant et après ceux-ci, ils sont consacrés à leurs tâches quotidiennes, souvent rendues plus difficiles par le temps qu’ils doivent consacrer aux ateliers.Afin de les sortir de ce quotidien, vous introduirez et conclurez l’ensemble des réunions de travail. Encore une fois, laissez leur la parole, notes repositionnables en main ils vous rappelleront les conclusions des précédents ateliers, puis vous définirez les objectif de l’atelier du jour.De même en fin d’atelier, ils rappelleront les avancées du jours, et les éventuelles actions à réaliser en préparation de l’atelier suivant. Limitez ces actions à celles ne pouvant être traitées en atelier, car encore une fois la vie de l’entreprise ne peut s’arrêter durant le processus d’amélioration, et leur quotidien s’en trouve irrémédiablement impacté.
Bonita BPM 6 is consistent with BPMN 2 – uses standard notationWe do not implement all the BPMN elements, but focus on the more useful for execution.UML = Unified Modeling LanguageCORBA = Common Object Request Broker Architecture