This document discusses key performance indicators (KPIs) for measuring the success of a robotic process automation (RPA) deployment. It identifies two categories of RPA KPIs: operational insights related to bot execution and business insights that show how RPA has benefited the business. Some specific KPIs mentioned include implementation costs, cycle time, throughput, accuracy, compliance, process outcomes, and qualitative indicators. Tracking the appropriate KPIs allows for an accurate estimation of an RPA deployment's success.

1. RPA Analytics:
KPIs for Your
RPA
Deployment
CIGEN
How to measure robotic process automation success

2. WORDS OF INSPIRATION
A recent Deloitte report which
interviewed 523 executives
from 26 countries shows that
8% of businesses have started
to use automation
extensively, which is double
the percentage from the year
before.

3. HOW TO
MEASURE
RPA SUCCESS operational insights, which refer to
information related to the RPA
execution but make no reference to
financial or time savings (e.g. how
many hours a software robot has
worked in a certain amount of time)
business insights, which bridge the
gap from the operational level to the
business level and show how RPA has
benefitted your company (e.g. the
total number of invoices processed by
bots)
When it comes to measuring success, an
accurate estimation is obtained by
tracking key outcomes of RPA
deployment. There are two categories of
robotic process automation KPIs:
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4. HOW TO SET KPIS
RPA ANALYTICS
FOR YOUR ROBOTIC PROCESS
AUTOMATION DEPLOYMENT

5. IMPLEMENTA
TION COSTS
1.
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This is an indicator with a significant
influence on the ROI of your
automation project, which is why it is
important to include it among the
success indicators. Generally, the
budget required for RPA
implementation is lower than that for
other IT infrastructure projects, and
the time to completion is much
reduced (three months for a bot,
compared with several years for IT
infrastructure projects). Hence
reliance on implementation costs
can show the financial benefits of
RPA beyond doubt.

6. 2. CYCLE TIME
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Performance estimations based on
the overall time it takes to complete
a process is also likely to put RPA in
a good light. Because of their
capacity to accomplish routine tasks
faster (and error-free), software
robots lead to cycle time reductions.
Moreover, bots do not get tired, nor
do they have ‘holiday ideation’ so to
say, which allows them to work
steadily and consistently.

7. 3. THROUGHPUT
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This is a measure of the output of
your company at a particular time.
Given the reduction in cycle time,
RPA deployment typically boosts this
KPI, which is an index of successful
deployment. However, you should
keep in mind the potential side
effect that the incremented
throughput can create a bottleneck
in the workflow because it can’t be
processed any further.This is why,
when planning your company’s
digitisation via RPA, you should
carefully assess the end-to-end
processes in order to be prepared to
act fast in case of congestions.

8. 4. ACCURACY
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Increased accuracy is among the top
benefits of automation. It has only
one precondition, namely, that the
software is programmed correctly.
Whenever this is the case, processes
are performed with a zero error rate.

9. 5. COMPLIANCE
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Due to its increased accuracy, RPA
leads to fewer compliance issues.
Bots facilitate data protection. They
also make it easier to streamline
adherence to new regulations; given
the high frequency of regulatory
changes, this benefit should not be
disregarded. Moreover, compliance
standards are more easily reinforced
when RPA backs the set-up of
checks and balances. There are two
related ways to quantify this
indicator: the number of compliance
errors (if any), and the cost of fixing
them.

10. 6. QUALITATIVE
INDICATORS
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These are the robotic process
automation KPIs that cannot be
directly measured simply because
they must be first operationalized in
terms of quantifiable properties.
Some examples are flexibility,
scalability, or human-related
measures such as customer
satisfaction or employee
morale.Take, for instance, employee
morale. You should have employees
from the departments most affected
by automation fill in surveys on how
they feel about their workload, or
their role in the organisation chart,
before and after automation.

11. 7. PROCESS
OUTCOMES
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This metric is also computed the
regular way, by comparing process
outcomes before and after RPA
deployment. The result tells you what
software robots have been able to
bring to your company, and,
consequently, to what extent they
support the attainment of your
business objectives.

12. CONCLUSION
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According to UiPath, the idea of
another economic recession is not at
all far-fetched at this moment due to
the increased social, political and
economic instability. Amidst the
downturn, automation might provide
an alternative to discharging
employees. Why scale down
employees when you could scale up
software robots?
If you are an RPA beginner and you
feel lost before even embarking on
the automation journey, you can
download our eBook with a complete
guide to implementing RPA in 11
industries.

13. CONTACT US
FOR INQUIRIES
WEBSITE
www.cigen.com.au
EMAIL ADDRESS
contact@cigen.com.au
PHONE NUMBER
+61 3 8618 6969